Adobe Support Advisor

[diegom13614996]

Hello guys, my names Diego, i from Brazil.

I can not install PS and AI, this error appears. I need urgent help.

Error:

Installed, Adobe

A We encountered the following problems when booting the installer. Download the Adobe Support Advisor to detect the problem.

[John T Smith]

When you ask a question you need to provide some basic information

-Forum quick start https://forums.adobe.com/docs/DOC-5601

Mac or Windows, and EXACTLY which version of the operating system?

Recent Mac AND Windows operating systems have been known to cause "odd" problems

Are you using a computer Administrator account with full read/write permission?

Exactly which version of the program do you have that is causing problems?

[diegom13614996]

[Govardhan.V]

Follow below steps :

Step 1)

Launch Activity Monitor and "Force Quit" all the process related to Adobe like Creative Cloud, CoreSync, AAMupdater, AAMupdater notifier, Adobe Crash demon , PDAPP, install , setup... from Activity monitor.

Step 2)

1) Right click on Finder icon and  select "Go-To" Folder option.
2) You will get a text box, type-in below command and then hit 'Return' key.

/library
  3)Then navigate to Application Support>Adobe.

Open Adobe folder and rename OOBE folder to OOBE-old.

Step 3)

Trash Adobe Application Manager folder from Applications>Utilities.

Step 4 )

Click on the below link and download Adobe Application Manager and install the same :

http://download.adobe.com/pub/adobe/creativesuite/cc/mac/ApplicationManager10.0_all.dmg

Once the installation process is completed, installation box will disappear, then open Application folder and locate Adobe Application manager launch icon , double click on it and update .

Once the update is completed.

Try to install Adobe apps again .

Still same ?? let us know

[diegom13614996]

I can not. Will I have to format MAC?

[gener7]

One thing I did not see...what version of PS and AI are you trying to install? CS3? CS5?

Are you using your discs to install?

Gene

[sharons11377649]

trying to reinstall CS5 and CS4. I only have my serial numbers, I don't have the disk

[Govardhan.V]

Did you tried installing Adobe Application Manager ?

You are getting same error ?

If , yes,  try from Root user account .

You can enable it for testing and later you can disable.

• From Spotlight search and  launch “Directory Utility”
• Click on the “Padlock” at the bottom left corner, you then need to enter your admin password to unlock.
• Drop down the “Edit menu” and select “Enable Root User”.
• You then will  be asked for the root password twice.
• Done! The Root user is enabled on your Mac

[diegom13614996]

I tried installing CS6 and CC.

Enabled Directory Utility, with it enabled I can install?

[Govardhan.V]

Yes, you can install via Root user account .

Once the installation process is completed , you can disable Root user account and use the apps from your regular user account .

[diegom13614996]

Root user is enabled, but I can not install Adobe.

[gener7]

This video is about installing After Effects in OSX Sierra, but you can try the same technique shown here.

[Solved]We've encountered the following issues. Installer failed to initialize - YouTube

[diegom13614996]

Error again.

[gener7]

See if the Cleaner Tool can fix this: Use the Creative Cloud Cleaner Tool to solve installation problems

[diegom13614996]

I've already done all these procedures. Could you help me remotely? I have Team Viewer. PLEASE

[sharons11377649]

I have the same problem and support wont help me. it says to open and download the advisor but it is not available anymore.

[diegom13614996]

If I format the MAC, can I install it normally?

[gener7]

Here is a link to the CS5 installer. If CS5 is an upgrade from CS4, then input the CS5 serial number, select CS4 as the qualifying product and enter the CS4 serial number.

No, hopefully you don't have to format yet.

Download Adobe Creative Suite 5 products

[gener7]

Note: we are users like yourself. We will do our best, but we are not Adobe Employees and are not authorized to access your computer, and if anyone in the forums offers to, don't let them.

Gene

[diegom13614996]

CS5 does not work. Unfortunately I will have to format.

[gener7]

Sorry to hear that. Do what is necessary.

Gene

[diegom13614996]

But if I format, can I install, or will the problem continue?

[gener7]

I cannot honestly say. I cannot upgrade past 10.11 myself. Maybe someone here can say or you can ask in the Apple Support forums.

I do not know if you upgraded from an earlier OSX or 10.12 came with your computer.

If everything worked with an earlier OSX, you might roll back to 10.11

Use Time Machine and an external drive to back up your old programs and data.

[Govardhan.V]

Hi Diego,

Have you installed any other Adobe apps and are they working fine ?

Also , did you tried to install the apps via Safeboot mode ?

We cannot say that the issue will get resolved after formatting. If the issue is due to some conflict with certain files or folder  , I can say yes it will resolve post re-formatting.

However , if the issue is due to incompatibility of apps with Mac OS , that's different story .

Anyhow , let me know if you had installed any other Adobe apps. We can try performing complete clean manual of Adobe apps , files and folders and start from scratch.

[diegom13614996]

I already had PS and AI installed on the MAC, but it gave me a problem, I unplugged and installed again, but I can not install, only from the error.

I believe that formatting will solve my problem. I'm already backing up, so I'll end up formatting.

Thank you all for your help.

Thank you very much.