Adobe XD update failed exit code :191

[vincentt1989075]

Hello,

I can't update adobe XD this error is indicate :

Exit Code: 191

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 3 error(s), 0 warnings(s)

FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:0.6.14.2

FATAL: Error occurred in install of package (Name: UWPAssets Version: 0.6.14.2). Error code: '191'

ERROR: Privilege lowering failed! Error: 1058

ERROR: Failed to launch hdhelper exe at C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HDCore\HDHelper.exe for install UWP with xml
Adobe.CC.XD
C:\adobeTemp\ETR8B2.tmp\1\SparklerApp\SparklerApp.appxbundle
0.6.14.2
x64
CN=Adobe Systems Incorporated, OU=Adobe Systems, O=Adobe Systems Incorporated, L=San Jose, S=California, C=US, SERIALNUMBER=2748129, OID.2.5.4.15=Private Organization, OID.1.3.6.1.4.1.311.60.2.1.2=Delaware, OID.1.3.6.1.4.1.311.60.2.1.3=US
adbxd:


Microsoft.VCLibs.140.00
14.0.24123.0
x64
CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
C:\adobeTemp\ETR8B2.tmp\1\SparklerApp\Dependencies\x64\Microsoft.VCLibs.x64.14.00.appx


false

with error code 1058

ERROR: Failed to install UWP Appx Package

-------------------------------------------------------------------------------------

I've done all the update of windows 10.

Thanks for help

[KanikaS]

Moving to Creative Cloud Download & Install​

[Jeff A Wright]

Vincentt1989075 this error should only occur if Windows has not been fully updated.  Is your computer managed?  If not can you please verify there are no additional software updates available and post a screen shot?  You can find details on how to post a screen shot at FAQ: How do I capture and post a screen shot or video? .

[vincentt1989075]

As you can see i've got the last version of windows 10

[Jeff A Wright]

Thank you for the update.   Then please try the installation again under a newly created local administrator account.  You can find details on how to set up a new administrator account at https://helpx.adobe.com/x-productkb/global/create-local-administrator-account-windows.html.

I would also recommend verifying that any installed security software is updated.  If you continue to face difficulties under the new account you may want to temporarily suspend the software to see if the same error occurs.

[vincentt1989075]

Thanks for your answer i try this

[vincentt1989075]

It doesn't work :

- I tried with a new local administrator account

- And by disabling windows defender and my security software

[Jeff A Wright · Accepted solution]

Ok Vincentt1989075 then I would recommend contacting our support team directly at Contact Customer Care to resolve the current error.

[edwardm74170927]

C:\Program Files\Common Files\Adobe\Adobe XD>install UWAssets --version 0.6.20.7

install (GNU coreutils) 8.26

Packaged by Cygwin (8.26-1)

Copyright (C) 2016 Free Software Foundation, Inc.

License GPLv3+: GNU GPL version 3 or later <Removed by Moderator>

This is free software: you are free to change and redistribute it.

There is NO WARRANTY, to the extent permitted by law.

[TheViperS]

So easy.

Change all "disabled" system services to "manual" or "automatic" and install them again in Adobe Creative Cloud.

[AbrahamJunior]

How can i do that?

[paullizer]

Presida​, ​TheViperS is correct, there is one service that runs with the Local System account that XD CC needs.

Make sure Secondary Logon service is in manual. You do not need to run it, just need to set it to manual. Then when CC installs XD CC, it will run it.

[blackhawktek]

Thank you for posting this.  This helped me solve our issue.