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Kusho122
Kusho122
Participant
May 10, 2017
Answered

AdobeGCClient crashing my macbook pro, Fix?

  • May 10, 2017
  • 2 replies
  • 5400 views

Hey, Kind of a unique problem here didn't really know where to post.

Ever since the Mac OS Sierra 10.12.4 update on the 30th of April and Adobe's latest updates I have been getting system crashes on my Macbook pro specs:

Inline images 1

I have spent an hour with Apple trying to figure it out. Opened in Safe boot, reset the the ram etc. etc. I then decided to look at macs crash report and saw that its the applications rather than the macbook. This crash is prompted when I use Indesign and Photoshop mostly it will work (sluggish) for a while then  it will complete freeze the whole system. This is the crash report:

Inline images 1

This topic has been closed for replies.
Correct answer kglad

yes i did, still no result


using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

2 replies

Kanikas
Community Manager
KanikasCommunity Manager
Community Manager
May 11, 2017

Moving to Creative Cloud Download & Install​

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 11, 2017

no images were included in your message and there's not enough info to give you any specific help.  but you could go right to the nuclear option:

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

    Kusho122
    Kusho122Author
    Participant
    May 11, 2017

    Can't really provide images as it isn't just the application that crashes its the whole mac. So the trackpad will lock and i have to force shut down.

    I have already tried to uninstalling everything and re-installing still nothing.

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    May 11, 2017

    yes i did, still no result


    using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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