Always problems to update

Forum|Forum|6 years ago
November 4, 2019
2 replies
3414 views

Hi,

I'm starting to hate Adobe since a few months, I have problems every time I want to make updates of all applications even Creative Cloud. Adobe, are the only applications or software from any compagny that I have difficulty. Now the update today the download of Photoshop it stops at 19%, Bridge at 67%, Lightroom at 43%.

This topic has been closed for replies.

kglad

Community Expert

try these, https://helpx.adobe.com/creative-cloud/kb/stop-respoding-downloading-apps.html

if they all fail, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

yvondaigleAuthor

Inspiring

I passed 3 hours on the phone with Adobe and no success. I am not happy Grrrrr!

yvondaigleAuthor

Inspiring

I am so sorry, Yvon. Please do not hesitate to continue updating this public forum discussion if you face any additional difficulties. I will be looking for your update tomorrow. I hope you have a great rest of your Wednesday!

After another 3 hours yesterday with the Adobe technician, to find an alternative way to make Creative Cloud work for the update, I made a decision. I lost too much time and I will not do anything for a while. I will wait for the engineering department to find the definitive solution to this problem. They have my logs, they have to work on this problem and I will wait. I hope that it will not be too long and they will advise when it will be solved. Now, I have all the Adobe software I need. Except that I can not update it. But I am very disappointed that this is a problem they have been experiencing for a few months and have not put more effort into solving it. My subscription end next week, I lost so many hour on Adobe programs and I'm going to start thinking about what I'm going to do for the future.

kglad

Community Expert

make sure you have plenty of room on your c drive, no matter which drive you're designating as the install drive.

restart your computer.

retry updating, one program at a time.

yvondaigleAuthor

Inspiring

I update 1 application at the time and I have 524G free on my C drive

kglad

Community Expert

restart your computer

update ps only

what exactly is the error message (if there is one)?

do you have a wired stable internet connect?

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