Can't install Photoshop Elements 10 for Mac: Exit Code 7

Report · Dec 13, 2011

I recently purchased and downloaded Photoshop Elements 10 for Mac (my OS is 10.6.8); when I try to install, I receive the error pasted below. I have tried the fixes posted on the following pages and none have worked. Any ideas?

http://kb2.adobe.com/cps/925/cpsid_92579.html

http://kb2.adobe.com/cps/925/cpsid_84332.html

Thanks in advance for your help!

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ERROR MESSAGE:

Exit Code: 7

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 17 error(s), 3 warning(s)

WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {FEA75AFB-4905-43BB-B1D5-5B44D681BFE7} Camera Profiles Installer_6.4_AdobeCameraRawProfile6.0All 6.4.0.0 will be uninstalled now.

----------- Payload: {60CB5C6D-5B99-45D3-BAB5-E7728182101E} Adobe Photoshop Elements 10 10.0.0.0 -----------

ERROR: DF024: Unable to preserve original file at "/Library/Fonts/NuevaStd-Bold.otf" Error 0(Seq 1586)

ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 1586)

ERROR: DF023: Unable to delete file "/Applications/Adobe Photoshop Elements 10/Support Files/Adobe Photoshop Elements Editor.app/Contents/Info.plist". Error 0(Seq 2)

ERROR: DW063: Error rolling back command ARKCopyFileCommand(Seq 2)

ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 10/Support Files/Adobe Photoshop Elements Editor.app/Contents"(Seq 2)

ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2)

ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 10/Support Files/Adobe Photoshop Elements Editor.app"(Seq 2)

ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2)

ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 10/Support Files"(Seq 2)

ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2)

ERROR: DF015: Unable to delete symlink "/Applications/Adobe Photoshop Elements 10/Adobe Photoshop Elements 10"(Seq 1)

ERROR: DW063: Error rolling back command ARKCopySymlinkCommand(Seq 1)

ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 10"(Seq 1)

ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 1)

WARNING: DW036: Payload cannot be installed due to dependent operation failure

ERROR: DW050: The following payload errors were found during install:

ERROR: DW050: - Adobe Photoshop Elements 10: Failed due to Language Pack installation failure

ERROR: DW050: - Adobe Photoshop Elements 10_AdobePhotoshopElements10_en_US: Install failed

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Report · Dec 13, 2011

*ERROR: DF024: Unable to preserve original file at "/Library/Fonts/NuevaStd-Bold.otf" Error 0(Seq 1586) - navigate to /Library/Fonts/ and check if NuevaStd-Bold.otf is a folder. if it is move that folder to your desktop

*ERROR: DF023: Unable to delete file "/Applications/Adobe Photoshop Elements 10/Support Files/Adobe Photoshop Elements Editor.app/Contents/Info.plist" - delete Adobe Photoshop Elements 10(folder) from the applications folder.

try reinstalling PSE 10.

Good luck!

Report · Dec 13, 2011

That did the trick -- thanks!!!

Report · Dec 13, 2011

Good to hear that!