Participant

Answered

Can't purchase Creative Cloud subscription

Forum|Forum|13 years ago
July 27, 2012
38 replies
55827 views

I have been trying to purchase a Creative Cloud subscription for the last few days and it does not work. I've tried different browsers, different devices and even calling adobe sales and it still doesn't work.

Anyone else having issues?

You'd think it be easier to spend money!

Please help.

Correct answer David__B

Thanks for the update. Glad to hear you were successfull Azalea Graphics.

Are others still having difficulties?

-Dave

meganr90041768

Participant

So I just purchased Adobe Creative Cloud. Money came out of my account but says I have to wait 24 hours? Currently working on a project on Premeire due MONDAY.... I call customer service and they guy told me in broken english it wasn't they're problem because they are a third party company for Adobe. I asked for a real number to talk to some one who can help me and he gave me this number- 206-675-6126 (which I thought was strange....) and the number is DISCONNECTED. I want to rip my hair out by this point and desperate to get any help!

Rajashree Bhattacharya

Legend

For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache. If it continues to fail try using a different browser.

https://helpx.adobe.com/contact.html?step=ZNA_account-payment-orders_stillNeedHelp

Regards

Rajashree

visualisasi

Participant

Hi,

I'm having this trouble too. Like 1 month ago I renewed my subscription and there was no problem at all. But 1 week ago Adobe told me that my session was expired. So i'm trying through the whole things that everybody at the top told, same step, same problem. What should I do ? Please, i have to work w/ my Premiere Pro all time, and stuck in this problem. ASAP

visualisasi

Participant

and also! I tried to contact the number (i'm in Indonesia) and nobody speak or anything for 5 minutes, waste my time, a lot. the last thing I did chat with the customer service about my problem, i gave my latest purchase number and everything, even him & her shifted my chat to others, going and going, no solution, at all.

A

aldyirfan

Participant

um sorry. This account (visualisasi) is my second account (becase i've tried to use another account, credit card number, even different browser). for checking my data just click this ID. it's the same person

S

Sirawat Chaiwanichkit

Participant

‌I also cannot place the order photography's package. i have already filled all of the information , after clicking the confirm bottom, it said "There was a problem processing your order, please contact our Customer Service team for assistance. Indonesia: 001 803 447 361 Malaysia: 1 300 80 0027 Philippines: 180014410440Thailand: 001 800 441 8813 Other: +65 66221459"

Can u help me in advance please?

Thank u.

Ani*Adobe

Community Manager

Hi Sirawat Chaiwanichkit,

Sorry about that, let me look into it.

^Ani

I

ibrahima36396355

Participant

The worst service I've ever encounter, I tried over 20 times to purchase the Creative Cloud and no help, whenever I start a chat they keep me waiting and then they give me some random numbers that I cannot reach. It is very bad for a big company like Adobe.

I think the company must pay attention to this.

I still haven't purchased CC. I am disappointed with you guys!

Ani*Adobe

Community Manager

Hi ibrahima36396355,

Sorry about that, please allow sometime while I investigate on this.

^Ani

D

denny0296

Participant

Hi, I am having the same problems with purchasing CC 2015 Student. I have tried it multiple times with different master/visa cards. I am in Malaysia, but purchasing with an Indonesian bank issued card and paying in Rupiah. I have tried with a local Debit mastercard too and it doesnt work either.

I received this error too : There was a problem processing your order, please contact our Customer Service team for assistance. Indonesia: 001 803 447 361 Malaysia: 1 300 80 0027 Philippines: 180014410440 Thailand: 001 800 441 8813 Other: +65 66221459 .

Ani*Adobe

Community Manager

Hi denny0296,

I am looking into it.

^Ani

nanobot

Participant

I am also experienced unable to purchase month to month complete plan, been using 2 different card visa and mastercard still no use,latest chrome, here is the error that i've got :

There was a problem processing your order, please contact our Customer Service team for assistance. Indonesia: 001 803 447 361 Malaysia: 1 300 80 0027 Philippines: 180014410440 Thailand: 001 800 441 8813 Other: +65 66221459

Ani*Adobe

Community Manager

Hi nanobot,

Please allow me sometime to investigate, I will update this thread once I have more details.

^Ani

Luna Amethyst

Participant

I am encountering an issue with purchasing Adobe CC for students for the monthly plan. I put in all the details, and when I hit confirm, it acts as if it refreshed the page and tells me to input all my information again. I've done this twice now, so I'm hoping not to get double charged! Will I have to wait a few days to see the subscription update?

Ani*Adobe

Community Manager

Hi raven94,

Have you tried using a different browser to see if that helps.

^Ani

Luna Amethyst

Participant

I tried a different browser and it worked! Thank you so much Ani!

H

hal1974

Participant

Dar all,

I have a slightly different problem, I’m trying to purchase a photography plan here in Italy but I was stooped with the explanation that in “San Marino” is not possible to buy this plan.

Well, I do not live in San Marino but in Italy, how can I correct this issue? I have tried to look into my adobe ID account but nothing came out

Thanks,

Aldo.

Ani*Adobe

Community Manager

Hi Aldo,

Your Adobe account has been set up with "San Marino" as the country. Please follow the steps here Change the country associated with your Adobe ID to set up a new account with correct country.

^Ani

H

hal1974

Participant

Thanks, I have followed your suggestion and now I have recreated my original account but now this new account is empty, all my already uploaded pictures are still in the old one, is it possible to move or join two accounts?

Regards,

Aldo.

tanops61711734

Participant

I also have the same problem here in Thailand. I would like to purchase photography plan but I could not. I tried with several credit cards, several web browsers in both Mac and Windows but I still unable to purchase the plan. I also tried to change AdobeID to a new one but I got the same error. I contacted to customer service twice and the problem still remains, finally they suggested me to contact to reseller instead. Unfortunately, the resellers do not have the photography plan and they told me that this plan is only available via Adobe Web Store. Very frustrating.

My case number is #0216266863. Thank you in advance.

Ani*Adobe

Community Manager

Hi tanops76944800,

Sorry about the issue, let me check on this and get back to you.

^Ani

tanops61711734

Participant

Thanks

L

lilyatt

Participant

Hi I am getting this message on my account:

We are still processing your order. It could take up to 24 hours. Please check back later.

I paid for month to month InDesign, tried to update.

Is there anything that can be done? I am on a crazy deadline and was planning to work all night- is there a helpline? Thanks

Ani*Adobe

Community Manager

Hi lilyatt,

Your subscription for Creative Cloud single-app membership for InDesign is completed and settled.

^Ani

L

lilyatt

Participant

Hi

I'm now getting this message

We couldn't find a adobe cc subscription associated with this adobe ID. You can purchase a new subscription or if you do have a subscription and are unable to use it

please contact customer support.

Thanks

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