Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Can't re install CS5.5 - please help!

New Here ,
Mar 06, 2014 Mar 06, 2014

I am trying to reinstall CS5.5 (I use Windows) I uninstalled it because i have no space on my hard drive, and I now have CC. I can now no longer open any InDesign files despite having In Design CC. I've tried to re install CS5.5 with the disk but after installation I get these giant list of errors -

Exit Code: 7

Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DS013, DW025 ... WARNING: DW024, DW025 ...


-------------------------------------- Summary --------------------------------------


- 0 fatal error(s), 74 error(s), 74 warning(s)

WARNING: DW024: The payload: Adobe Photoshop CS5.1 Core  {08EF22BC-43B2-4B4E-BA12-52B18F418F38} requires a UI parent with following specification:

Family: Photoshop

ProductName: Adobe Photoshop CS5.1 Core_x64

This parent relationship is not satisfied, because this payload is not present in this session.


ERROR: DW025: The payload with AdobeCode:  {857CC5F0-040E-1016-A173-D55ADD80C260} has required dependency on:

Family: InDesign

ProductName: Adobe InDesign CS5.5 Icon Handler x64

MinVersion: 0.0.0.0

This dependency is not satisfied, because this payload is x64 and is not supported on this machine.

Removing this dependency from list. Product may function improperly.


WARNING: DW025: The payload with AdobeCode:  {857CC5F0-040E-1016-A173-D55ADD80C260} has recommended dependency on:

Family: Adobe Web Suite CS5.5

ProductName: Adobe Media Encoder CS5.5 X64

MinVersion: 0.0.0.0

This dependency is not satisfied, because this payload is x64 and is not supported on this machine.

Removing this payload from the dependency list.


WARNING: DS013: Payload {B18C59EF-4209-4EEE-B202-B8C611480643} DynamiclinkSupport 7.0.0.0 is already installed and the session payload {1A1E5FF9-D0FD-42A3-8E18-E5E7E95E1AB4} DynamiclinkSupport 5.5.0.0 has no upgrade/conflict relationship with it.


WARNING: DS013: Payload {2A5D70AD-E4C3-4C3D-A18F-38B1CA51CE47} Required Common Fonts Installation 3.0.0.0 is already installed and the session payload {CBDD7465-CE11-4A58-9497-C370B65923F1} Required Common Fonts Installation 1.0.0.0 has no upgrade/conflict relationship with it.


WARNING: DS013: Payload {4574D206-D61E-4555-B146-A16B01985E0B} Recommended Common Fonts Installation 3.0.0.0 is already installed and the session payload {E39A5ABD-516B-46F9-A042-694BBA6A4E08} Recommended Common Fonts Installation 1.0.0.0 has no upgrade/conflict relationship with it.


ERROR: DS013: Verifying payload integrity : Failed with code 1


----------- Payload: {08D2E121-7F6A-43EB-97FD-629B44903403} Microsoft_VC90_CRT_x86 1.0.0.0 -----------


ERROR: Error 1324.The path My Documents contains an invalid character.


ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.

MSI Error message: Error 1324.The path My Documents contains an invalid character.


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure

ERROR: DW050: The following payload errors were found during install:


ERROR: DW050:  - Adobe ExtendScript Toolkit CS5.5: Install failed


ERROR: DW050:  - Adobe Buzzword CS5.5: Install failed


ERROR: DW050:  - Microsoft_VC90_ATL_x86: Install failed


ERROR: DW050:  - Digital Publishing: Failed due to Language Pack installation failure


ERROR: DW050:  - Microsoft_VC90_CRT_x86: Install failed


ERROR: DW050:  - Adobe Photoshop CS5.1 Core: Failed due to Language Pack installation failure


ERROR: DW050:  - Adobe Media Encoder CS5.5: Install failed


ERROR: DW050:  - Microsoft_VC80_ATL_x86: Install failed


ERROR: DW050:  - Suite Shared Configuration CS5.5: Install failed


ERROR: DW050:  - DynamiclinkSupport: Install failed


ERROR: DW050:  - Adobe Photoshop CS5.1 International English Language Pack_AdobePhotoshop12-en_GB: Install failed


ERROR: DW050:  - Adobe XMP Panels CS5: Install failed


ERROR: DW050:  - Adobe WinSoft Linguistics Plugin CS5.5: Install failed


ERROR: DW050:  - Adobe Hunspell Linguistics Plugin CS5.5: Install failed


ERROR: DW050:  - CSXS Story Extension: Install failed


ERROR: DW050:  - Adobe Digital Publishing Application Language Files_AdobeDigitalPublishingAppLang-en_GB: Install failed


ERROR: DW050:  - Photoshop Camera Raw: Install failed


ERROR: DW050:  - Camera Profiles Installer: Install failed


ERROR: DW050:  - Adobe Extension Manager CS5.5: Install failed


ERROR: DW050:  - Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll: Install failed


ERROR: DW050:  - AdobeColorCommonSetRGB: Install failed


ERROR: DW050:  - AdobeColorPhotoshop CS5.5: Install failed


ERROR: DW050:  - Adobe Linguistics CS5.5: Install failed


ERROR: DW050:  - Adobe Device Central CS5.5: Failed due to Language Pack installation failure


ERROR: DW050:  - Adobe Mini Bridge CS5.1: Install failed


ERROR: DW050:  - Adobe SING CS5: Install failed


ERROR: DW050:  - Adobe InDesign CS5.5 Common Language Files_AdobeInDesign7xCommonLang-en_US: Install failed


ERROR: DW050:  - Creative Suite 5.5 Design Standard: Install failed


ERROR: DW050:  - AdobeColorCommonSetCMYK: Install failed


ERROR: DW050:  - Adobe InDesign CS5.5 Application Feature Set Files: Install failed


ERROR: DW050:  - Microsoft_VC90_MFC_x86: Install failed


ERROR: DW050:  - Adobe Linguistics CS5: Install failed


ERROR: DW050:  - PDF Settings CS5: Install failed


ERROR: DW050:  - AdobeTypeSupport CS5: Install failed


ERROR: DW050:  - Adobe CSXS Infrastructure CS5.5: Install failed


ERROR: DW050:  - Adobe InDesign CS5.5 Common Base Files: Install failed


ERROR: DW050:  - AdobeColorEU CS5.5: Install failed


ERROR: DW050:  - AdobeHelp: Install failed


ERROR: DW050:  - Adobe InDesign CS5.5 Application Base Files: Failed due to Language Pack installation failure


ERROR: DW050:  - Adobe InDesign CS5.5 Icon Handler: Install failed


ERROR: DW050:  - Microsoft_VC80_CRT_x86: Install failed


ERROR: DW050:  - Adobe InDesign CS5.5 Application Language Files_AdobeInDesign7xAppLang-en_GB: Install failed


ERROR: DW050:  - Adobe Device Central CS5.5_DeviceCentral3.5LP-en_GB: Install failed


ERROR: DW050:  - Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All: Install failed


ERROR: DW050:  - AdobeColorJA CS5.5: Install failed


ERROR: DW050:  - AdobeOutputModule: Install failed


ERROR: DW050:  - Adobe WinSoft Linguistics Plugin CS5: Install failed


ERROR: DW050:  - Microsoft_VC90_MFCLOC_x86: Install failed


ERROR: DW050:  - AdobePDFL CS5: Install failed


ERROR: DW050:  - AdobeCMaps CS5: Install failed


ERROR: DW050:  - Adobe Toolhints CS5.5: Install failed


ERROR: DW050:  - Adobe CSXS Extensions CS5.5: Install failed


ERROR: DW050:  - Adobe InDesign CS5.5 Common Language Files_AdobeInDesign7xCommonLang-en_GB: Install failed


ERROR: DW050:  - Adobe ReviewPanel CS5.5: Install failed


ERROR: DW050:  - Required Common Fonts Installation: Install failed


ERROR: DW050:  - Adobe SwitchBoard 2.0: Install failed


ERROR: DW050:  - HIL Help Search: Install failed


ERROR: DW050:  - Microsoft_VC80_MFC_x86: Install failed


ERROR: DW050:  - Adobe Player for Embedding 3.1: Install failed


ERROR: DW050:  - Microsoft_VC80_MFCLOC_x86: Install failed


ERROR: DW050:  - SiteCatalyst NetAverages CS5.5: Install failed


ERROR: DW050:  - Adobe InDesign CS5.5 Application Base Files2: Install failed


ERROR: DW050:  - Recommended Common Fonts Installation: Install failed


ERROR: DW050:  - AdobeColorNA CS5.5: Install failed


ERROR: DW050:  - AdobeJRE: Install failed


ERROR: DW050:  - AdobeColorVideoProfilesCS CS5.5: Install failed


ERROR: DW050:  - Adobe Bridge CS5.1: Install failed


ERROR: DW050:  - Adobe Photoshop CS5.1 Support: Install failed


ERROR: DW050:  - Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All: Install failed


ERROR: DW050:  - Adobe Content Viewer: Install failed


-------------------------------------------------------------------------------------

I'm not particularly good with technical stuff so an answer 'for dummies' would be amazing. I have already tried contacting support, but they directed me to the forum.

TOPICS
Creative Cloud
2.7K
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 06, 2014 Mar 06, 2014

Hi FreyaTP,

Please refer the Kb Doc : http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html.

Please see Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for information on how to review your installation logs

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 07, 2014 Mar 07, 2014
LATEST

It seems something's wrong with the download file. Kindly download again from the direct link and try installing again:

CS 5.5: http://prodesigntools.com/adobe-cs5-5-direct-download-links.html

Kindly follow the very important instructions before download.

Regards,

Romit Sinha

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines