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joeyhowell
New Participant
February 17, 2016
Answered

Can't Uninstall CC for mac [2016]

  • February 17, 2016
  • 3 replies
  • 82105 views

I am getting an error when trying to download updates to apps in CC.  To try and fix it I was following instructions to use the Adobe CC Cleaner tool and tried unistalling Adobe Creative Cloud.  This error popped up and wouldn't let me uninstall. 

Do I have to uninstall all the CC apps in order to uninstall Adobe CC?

This topic has been closed for replies.
Correct answer Just Shoot Me

Please start your own discussion and give as much details as possible about what is wrong, what you want to do and the steps you have already taken.

 

Thanks.

3 replies

C
Chris25671398v08c
New Participant
September 30, 2023

This sucks, Adobe is evil for making someone have to force quit applications [cursing removed] is wrong with you Adobe????

kglad
kglad
Community Expert
September 30, 2023

this is a very old thread.  the current cleaning of cc, involves each applicable step below.


uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

kglad
kglad
Community Expert
February 17, 2016

no.

you can use the cc uninstaller, Uninstall the Adobe Creative Cloud desktop application and then clean, restart your computer and reinstall the cc app from https://creative.adobe.com/products/creative-cloud

    Bani Verma
    Community Manager
    Bani VermaCommunity Manager
    Community Manager
    February 17, 2016

    Hi Joey,

    Please follow the below steps to do a cleanup of Creative Cloud app an reinstall it:

    1- Force Quit the below processes in the same sequence as mentioned below from Activity Monitor: see, Use Activity Monitor on your Mac - Apple Support

    • Creative Cloud
    • Core sync & Core sync Helper
    • CC library & CCX processes
    • Adobe Desktop Common
    • Adobe Update daemon
    • After this anything that says adobe on it do a force quit for it

    2- Go To: Finder > Applications > Utilities > Adobe Installer > Uninstall Adobe Creative cloud ( if having trouble uninstalling it Trash it )

    3- Go To: Finder > Applications > Utilities > ( Delete these two folders - Adobe creative cloud and Adobe Application Manager )

    4- Then run the cleaner tool to remove creative cloud and Adobe Application Manager ( if still left in machine )

    5- Right click on Finder icon and  select "Go-To" Folder option.

    6- You will get a text box, type-in below command and then hit 'Return' key.( " Do not miss ~ symbol " )

    ~/library ( It will open User Library folder. )

    7- Then navigate to Application Support>Adobe> trash OOBE folder and AAM Updater folder as well

    8- Again > Right click on Finder icon and  select "Go-To" Folder option.> You will get a text box, type-in below command and then hit 'Return' key.

    /library ( It will open System Library folder.)

    9- Then navigate to Application Support>Adobe> trash OOBE folder and Adobe Application Manager / after this rename the file SL-STORE as SL-STORE_OLD

    10- Run Adobe Cleaner tool. > If present, Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .

    http://download.macromedia.com/SupportTools/Cleaner/mac/AdobeCreativeCloudCleanerTool.dmg

    11- Click on the below link and download Creative Cloud Installer file and use the same to install the Creative Cloud Desktop application.

    https://creative.adobe.com/products/creative-cloud

    Let us know if this helps.

    Regards,

    Bani Saini

      J
      joeyhowellAuthor
      New Participant
      February 17, 2016

      That worked Bani!  Thanks so much.

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