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xaci_68
xaci_68
Inspiring
September 14, 2013
Question

Can't update Photoshop to 14.1.1 release

  • September 14, 2013
  • 2 replies
  • 13311 views

As per title.

I tried almost everything. I uninstalled the Creative Cloud updater, and reinstalled. I removed the temp files from the hidden MAC folders.

But, still I keeping on getting the error message I'm not connected to the internet and, of course, I am.

In order to verify the proper connection (as well as the firewall setup and things like that), I've tried downloading another software (in this case was the Extended toolkit) and enerything went smoothly with no errors whatsoevere.

So, looks like it's just the Photoshop update which is not working (error's screen shot attached).

Any ideas?

I run on a MBP updated few days ago to the last ML 10.8.5 (could it be the reason?).

Alessandro.

P.S.: Right now, I'm connected wireless through the company server/connection, but it hasn't ever been a problem to update softwares.

    This topic has been closed for replies.

    2 replies

    Royi A
    Royi A
    Inspiring
    October 22, 2013

    How come I can't update even using the "Direct Patches"?

    What is wrong?

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    October 22, 2013

    Royi A everything needed to diagnose the particular error you are receiving is already available within this discussion thread. 

    Please review your installation logs and if the errors are not identical to those referenced in this discussion then I would recommend starting a new discussion with the specific of the errors you are receiving and which operating system you are using.

    xaci_68
    xaci_68Author
    Inspiring
    September 14, 2013

    A little update.

    Now I've tried to download and install some other software included in the service, but it not even start anymore...

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    September 14, 2013

    Xaci_68 I would recommend reviewing the steps listed in Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html.  This covers many of the common causes of not being able to connect to the Internet.

    xaci_68
    xaci_68Author
    Inspiring
    September 15, 2013

    Thanks Jeff for the answer, but, unfortunately no, it doesn't help.

    The strange thing is, I’ve received the InDesign CC bug fix update notification (28.0.0) as well this morning and it just went through almost smoothly, while still the Photoshop CC one gives me the reported error as per above screen shot.

    Can the downloaded file be corrupted? I deleted several times the partial downloads from the AAMUpdater folder (full path: username/Library/Application Support/Adobe/AAMUpdater/1.0/), start the update again, but it’s still a no go.

    Any chances to pick the update file up somewhere else other than via Creative Cloud?

    Thank you,

    Alessandro.

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