Hi Community!
This post aims to clarify the most frequently asked questions around canceling Adobe subscriptions to help you better understand how it works.
1. How can I cancel my Creative Cloud subscription?
You can cancel your subscription anytime through your Adobe account page
Learn more: Cancel Adobe trial or subscription.
2. Can I temporarily suspend my subscription?
No, Adobe does not offer a pause or suspension option. You’ll need to cancel and re-subscribe when needed.
3. What happens to my files and storage after cancellation?
After cancellation:
- Your account switches to a free membership.
- You retain access to your files, but storage is limited to 2 GB.
- You lose access to premium apps and services.
4. How do I delete my Adobe account?
Before deleting:
- Ensure you have no active subscriptions.
- Understand that deletion is permanent and you’ll lose access to all cloud files.
Learn more: Delete your Adobe account
Example: John tried deleting his account but couldn’t due to an active subscription. He was asked to update payment details and cancel the plan first before deletion could proceed.1. Can I get a refund if I was charged after a free trial?
Yes, but only if you cancel within the first 14 days of the billing cycle(including trial).
2. How long does it take to receive a refund after cancelling a subscription?
Refunds typically take 12-14 business days to process, but it may take longer for the funds to appear in your bank account depending on your payment method and bank processing times.
3. Am I eligible for a refund if I cancel my subscription after the 14-day window?
- Within 14 days(including trial): Full refund. It usually takes 12-14 business days for the refund to process.
- After 14 days: No refund, and if you're on an Annual Plan (Paid Monthly), you’ll be charged early termination fees.
Learn more: Understand Adobe's subscription terms and refund policies
Example: Rachel canceled on day 10, she got a full refund. Her friend Kate canceled after 3 months and paid half of the remaining 9 months as a fee.Have questions? Start a discussion.
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