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A
Anonymous
December 27, 2014
Answered

cannot find serial number on Costco purchased boxed product?

  • December 27, 2014
  • 4 replies
  • 3453 views

Install instructions say s/n starts with 1057 but cannot find number on box, cd jacket or otherwise. Where is s/n to use for install on pc?

    This topic has been closed for replies.
    Correct answer kglad

    contact adobe support by clicking 'still need help' as soon as available, https://helpx.adobe.com/contact.html

    4 replies

    R
    rb74817613
    Participant
    November 2, 2017

    I lost my photoshop elements 12 after I had to reinstall windows. I had purchased it at Costco. It would not reinstall and said that the serial number i had was invalid.  The only S/N i had was on the barcode sticker.

    I  contacted adobe via chat. First of all, you will wait about 45 mins to connect. It said I was 4th in line with a 7 minute wait. That was a long 7 minutes.   I chatted w/Deepak and gave him/her the only numbers on the box on the barcode sticker.  According to Deepak, those were not the right numbers.  I kept all of the original contents of the box and there was never a S/N other than the one on the barcode sticker.  Deepak said to take it back to Costco.  So there you go, don't waste your time chatting w/someone from India who does not give a crap about you.

    I searched and could not find a customer support  telephone number on the adobe website, but Deepak gave me (800) 833-6687.  The recording told me a 1 minute wait..i'm still on hold after 12 minutes...what a joke.

    BugzAttack
    BugzAttack
    Participant
    January 3, 2015

    The Costco serial number is hidden.  Pull apart the entire box, as there is a smaller box glued to the inside and the serial number is hidden inside.

    MGMO
    MGMO
    Participant
    February 1, 2016

    I found my S/N on the back of the one of the DVD sleeves in the box.  I was using the Mac DVD and it was on the PC sleeve.

    BugzAttack
    BugzAttack
    Participant
    December 31, 2014

    I also have been trying all day to get a serial number for my Costco Edition of Photoshop Elements. Sent pictures to chat help and they stop communicating with me when I go to download pictures of the product.  Please help with this issue.  We have looked many times at where the serial number should be, and it is NOT THERE! 

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    December 31, 2014

    contact adobe support by clicking 'still need help' as soon as available, https://helpx.adobe.com/contact.html

    BugzAttack
    BugzAttack
    Participant
    December 31, 2014

    I would like to to contact support, but the chat option now says "Please quit and restart your browser to start a new chat session."  I have logged out of this program and also shut down my computer, but am still getting this notice.  How long do I need to wait to contact adobe again?

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    December 27, 2014

    Find your serial number quickly

    A
    Anonymous
    December 27, 2014

    Tried this link to help but still cannot identify serial number. There is a product code sticker on the back of the box, but it will not peel off easily and will destroy the Adobe tamper sticker.

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