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Absolute Dental Services
Inspiring
December 11, 2019
Question

Cannot Update Any Apps, No Error Message

  • December 11, 2019
  • 2 replies
  • 520 views

Hi,

 

I have tried for the past couple days to update my apps within the Creative Cloud Desktop and keep having the same issue. I'll click the "update" button and it will get to a certain percentage and then freeze and won't do anything. I have left it for about 30 minutes and come back to the same percentage and no error message to help. I have Windows 10 pro. Help would be appreciated.

 

- Meg

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2 replies

Absolute Dental Services
Inspiring
December 12, 2019

I would appreciate some actual help on this issue please

yvondaigle
Inspiring
December 13, 2019

Here's what happened yesterday, december 12: At 6:00, after 2 trials of each of my Adobe applications, I finally updated ACR, then PS update, right after LR succeeds. In the afternoon, it was longer and I update Bridge but succeeded after +/- 6 try. I do not understand, but I managed to complete my updates. Even if I'm successful, it's not normal. To be continued.

Ann Bens
Community Expert
Community Expert
December 11, 2019

Try a different browser.

 

Make sure your CC desktop app is up to date: see preferences.

Absolute Dental Services
Inspiring
December 11, 2019

I have tried a different browser with no luck, I have the same issue.

 

My desktop app is up to date.