CC downloader hangs at 41% every time

[jen_guyton]

I am trying to download a trial of Illustrator CC but the download hangs at exactly 41% every time. This time (the fourth time) I've left it running for 6 hours and it still hasn't budged past 41%. I don't receive an error -- it just sits there, at 41%. I don't know what's wrong. I successfully installed Photoshop CC before.

I've already tried uninstalling and reinstalling CC to no avail. My internet connection is fine -- I've been downloading other things without problems all day. Can someone please suggest a solution? I've found threads that have posed similar problems but no one seems to have fixed it.

I generally love Adobe's products, but I've never been more frustrated than I am now with Creative Cloud.

[jen_guyton]

Sorry -- note that I'm on a MacBook Pro running OS X 10.9.1.

[PECourtejoie · Accepted solution]

Hello, Jen,  I have seen many permissions issues on10.9

Can you try to check the permissions of user/library/application support/adobe and other sub folders?

Also, did you try to use the creative cloud cleaner tool?

[samson43202]

Jen,

Was this issue ever resolved?  I seem to be having the same problem.

Regards,

Brennan

[shalonestrada]

Sam problem here

[glows73760743]

same problem with me, i have contacted them tons of times, and they didnt seem to able to solve the issue.

[glows73760743]

it stops at 41%, i read that i had to update my java, will keep you posted to tell you how things go.

[CDmon_com]

Hello, same problem, hangs at 41% could you fix your problem ?

[stobak]

I'm having the same problem today. I'm trying to install previous versions of Premier pro (CC & CS6), using the Creative Cloud application manager. Running on Mac OS 10.10.1

It keeps freezing at 41%

[ariankrakov]

hi !! did you find a solution? I am in a 10.10.5 with the exact same problem. thanks!

[adityan90199683]

problem still existis in latest version. Any one managed to resolve???

[burnychau]

same

[Hazem Hegazy]

same here

[andruchffm]

Dreamviewer download stoped at 41%, issue still not solved?