Skip to main content
J
jen_guyton
Participant
February 9, 2014
Answered

CC downloader hangs at 41% every time

  • February 9, 2014
  • 8 replies
  • 2653 views

I am trying to download a trial of Illustrator CC but the download hangs at exactly 41% every time. This time (the fourth time) I've left it running for 6 hours and it still hasn't budged past 41%. I don't receive an error -- it just sits there, at 41%. I don't know what's wrong. I successfully installed Photoshop CC before.

I've already tried uninstalling and reinstalling CC to no avail. My internet connection is fine -- I've been downloading other things without problems all day. Can someone please suggest a solution? I've found threads that have posed similar problems but no one seems to have fixed it.

I generally love Adobe's products, but I've never been more frustrated than I am now with Creative Cloud.

This topic has been closed for replies.
Correct answer PECourtejoie

Hello, Jen,  I have seen many permissions issues on10.9

Can you try to check the permissions of user/library/application support/adobe and other sub folders?

Also, did you try to use the creative cloud cleaner tool?

8 replies

A
andruchffm
Participant
November 22, 2019

Dreamviewer download stoped at 41%, issue still not solved?

H
Hazem Hegazy
Participant
April 28, 2016

same here

burnychau
burnychau
Participant
December 23, 2015

same

S
stobak
Participant
February 23, 2015

I'm having the same problem today. I'm trying to install previous versions of Premier pro (CC & CS6), using the Creative Cloud application manager. Running on Mac OS 10.10.1

It keeps freezing at 41%

ariankrakov
ariankrakov
Participant
November 15, 2016

hi !! did you find a solution? I am in a 10.10.5 with the exact same problem. thanks!

A
adityan90199683
Participant
September 1, 2017

problem still existis in latest version. Any one managed to resolve???

G
glows73760743
Participant
February 21, 2015

it stops at 41%, i read that i had to update my java, will keep you posted to tell you how things go.

C
CDmon_com
Participant
August 7, 2015

Hello, same problem, hangs at 41% could you fix your problem ?

G
glows73760743
Participant
February 21, 2015

same problem with me, i have contacted them tons of times, and they didnt seem to able to solve the issue.

S
shalonestrada
Participant
February 5, 2015

Sam problem here

J
jen_guytonAuthor
Participant
February 9, 2014

Sorry -- note that I'm on a MacBook Pro running OS X 10.9.1.

PECourtejoie
Community Expert
PECourtejoieCommunity ExpertCorrect answer
Community Expert
February 9, 2014

Hello, Jen,  I have seen many permissions issues on10.9

Can you try to check the permissions of user/library/application support/adobe and other sub folders?

Also, did you try to use the creative cloud cleaner tool?

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices