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CC Login - Adobe ID and password do not match but...

Forum|Forum|7 years ago
March 3, 2018
3 replies
3503 views

I'm currently logged in to accounts.adobe.com https://accounts.adobe.com/with the exact same info and it works just fine. I see my active CC sub too. I also reset the password, still same thing 'The Adobe ID and password do not match. Please try again.'

What the hell? Windows 10 Pro if that matters.

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Correct answer kglad

quit your cc desktop app.

delete or rename both Adobe PCD folder and SLStore folders*

restart your cc desktop app and sign in again.

if that fails, contact adobe support per message 1.

* https://helpx.adobe.com/creative-cloud/kb/configuration-error.html

GigantoadAuthor

Inspiring

Just an info, after it having been fixed for no apparent reason, after latest CC update it is happening again...

Community Expert

Correct answer

Community Expert

quit your cc desktop app.

delete or rename both Adobe PCD folder and SLStore folders*

restart your cc desktop app and sign in again.

if that fails, contact adobe support per message 1.

* https://helpx.adobe.com/creative-cloud/kb/configuration-error.html

Community Expert

Community Expert

This is a public forum, not Adobe support... click below to contact Adobe staff to help

While the forums are open 24/7 you may not contact Adobe support at all times

Chat help: Mon - Fri 5am - 7pm (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact/support.html