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J
joscha_krug
Participant
October 18, 2014
Answered

Change the Adobe ID saved by the Adobe CC client?

  • October 18, 2014
  • 1 reply
  • 5606 views

Hey out there!

I've just bought a one-year subscription for Adobe CC. Registration worked fine, but the problem is that another Adobe ID was used on my PC before that has not been activated. This may seem a slightly silly question, but every time I open my local CC client, it just prompts me to activate the other Adobe ID and I can't find a way to log in via the Adobe ID I bought my CC subscription with. (And even though I have access to the mail address the former Adobe ID was registered on, re-sending the confirmation mail doesn't work, so I can't just try to log in with the old Adobe ID and see if I can change the log-in data after signing in).

Re-installing the CC client doesn't help, so am I not seeing the wood for the trees or is the procedure of signing in with another Adobe ID intentionally harder than it ought to be from my point of view? I figure deleting the registry entries for the CC client (I'm using Windows 😎 will probably do the trick, but does anybody know where exactly to find the relevant entries to the Windows registry?

Glad for your help!

Joscha

This topic has been closed for replies.
Correct answer joscha_krug

Okay, a chat with the Adobe support team has now solved the problem. It seems that the Creative Cloud client stores the default login data in the C:\Users\<Username>\AppData\Local\Adobe\OOBE directory. Quitting the CC client, deleting the directory and then restarting the client enables you to log in with any Adobe ID you want.

1 reply

Rajashree Bhattacharya
Community Manager
Rajashree BhattacharyaCommunity Manager
Community Manager
October 19, 2014

Have you choosing "Not my ID"  & then signing in with your ID?

You need to first deactivate the previous User for which you should first log in as the previous user.

In case the previous user is not available then please contact Adobe Support at Contact Customer Care to get it resolved.

Regards

Rajshree

J
joscha_krugAuthor
Participant
October 19, 2014

There is no way to access a menu point called "Not my ID", as the CC client doesn't even manage to log on to the preset account. However, when using a different Windows user account on my PC, I can freely choose the Adobe ID I want to log in with. Obviously, the log in information is saved somewhere in my user specific data, so if I would find the place where it is stored that would probably solve my problem. Does anybody know where the CC client saves its log in information? I've tried running the CC Cleaner Tool, but that hasn't shown any effect.

Regards,

Joscha

J
joscha_krugAuthorCorrect answer
Participant
October 20, 2014

Okay, a chat with the Adobe support team has now solved the problem. It seems that the Creative Cloud client stores the default login data in the C:\Users\<Username>\AppData\Local\Adobe\OOBE directory. Quitting the CC client, deleting the directory and then restarting the client enables you to log in with any Adobe ID you want.

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