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Inspiring
April 29, 2012
Answered

[Locked] Computer crash

  • April 29, 2012
  • 1 reply
  • 4126 views

I had a disk crash and I'm waiting for a new hard drive for my computer.

 

I am a professional photographer and need to minimize my down time.

 

I have purchased and registered LR4 and Photoshop CS5 and had both installed before the crash.

 

I have also installed both on my laptop.

 

I realize that I am only allowed to install these on two computers, and that if I want to install on another computer, I have to deactivate them on one of my computers first.

 

Of course, I didn't have a chance to deactivate these before the crash.

 

Now, I want to get ahead of the curve, so I don't run into problems when I reload these programs after I get my new hard drive. I am expecting an error message telling me I have already installed these programs on two computers and that is the limit.

 

I have all of the original software and upgrades and product license codes for LR1, 2, 3, and 4, and CS3, 4, and 5.

 

Who can I contact to reset the counter, so I can reinstall LR4 and CS5 on my new hard drive without problems?

 

Thanks,

 

Russ MacDonald

This topic has been closed for replies.
Correct answer Mylenium

You simply call support in the matter. No need for further song and dance.

Mylenium

1 reply

Mylenium
MyleniumCorrect answer
Legend
April 30, 2012

You simply call support in the matter. No need for further song and dance.

Mylenium

ArkayemAuthor
Inspiring
April 30, 2012

Song and dance?

What a jerk!

pwillener
Legend
May 2, 2012

Arkayem wrote:

What a jerk!

Nice way of saying Thank You for a helpful reply...