Participating Frequently

Answered

Coresync.exe error on Windows 7x64RU - gude.dll

Forum|Forum|7 years ago
March 14, 2018
10 replies
6118 views

I've got this error (Russian lang):

Имя сбойного приложения: Coresync.exe, версия: 2.4.6.82, отметка времени: 0x5a956557

Имя сбойного модуля: gude.dll, версия: 1.3.0.0, отметка времени 0x5a95648d

Код исключения: 0xc0000005

Смещение ошибки: 0x000aa628

Идентификатор сбойного процесса: 0x1208

Время запуска сбойного приложения: 0x01d3baf6b82371a2

Путь сбойного приложения: C:\Program Files (x86)\Adobe\Adobe Sync\Coresync\Coresync.exe

Путь сбойного модуля: C:\Program Files (x86)\Adobe\Adobe Sync\Coresync\gude.dll

Код отчета: 5e35d524-26ec-11e8-88b5-00ac5900125a

In AppData\Adobe\CoreSync\Gude i"ve found this log file:

23:38:15:909 [WARN] SqliteResumeCache::SqliteResumeCache sqliteResumeTransfer.db successfully opened

23:38:15:910 [ERROR] SqliteResumeCache::createTables downloadChunkStatus table not created: createresult : 21

23:38:15:910 [ERROR] SqliteResumeCache::SqliteResumeCache sqliteResumeTransfer.db tables could not be created

23:38:15:910 [ERROR] SqliteResumeCache::SqliteResumeCache Can't open database

23:56:46:251 [ALWAYS] GUDE Logging Started

23:56:46:252 [WARN] SqliteResumeCache::SqliteResumeCache sqliteResumeTransfer.db successfully opened

23:56:46:253 [ERROR] SqliteResumeCache::createTables downloadChunkStatus table not created: createresult : 21

23:56:46:253 [ERROR] SqliteResumeCache::SqliteResumeCache sqliteResumeTransfer.db tables could not be created

23:56:46:253 [ERROR] SqliteResumeCache::SqliteResumeCache Can't open database

File sync

This topic has been closed for replies.

Correct answer Amrita Chakrabarti

Hi, Adobe sync team has identified the problem and we will have the fix released to the customers soon. Regards, Amrita

A

Amrita ChakrabartiCorrect answer

Adobe Employee

Hi, Adobe sync team has identified the problem and we will have the fix released to the customers soon. Regards, Amrita

A

asok19

Participating Frequently

It's with the username having non-ascii characters, isn't it? Just curious...

David__B

Adobe Employee

Sorry for the delay. Are you still experiencing this issue?

Could you try uninstalling the Creative Cloud app with the cleaner tool https://adobe.ly/1K0tmpb restarting the computer and reinstalling https://adobe.ly/2fHme7E after this please let me know if the issue persists.

Thanks,

- Dave

petrp2447304

Participating Frequently

Hi, I have still the same issue after recommended steps.

I think, that the problem apeared when I started syncing photos from Ligtroom Classic to Lightroom CC. Do you have the same finding?

David__B

Adobe Employee

Hi Petr,

Thanks for testing to see if that fixed it.

A few additional questions:

If you stop the Lightroom syncing does the issue go away?
Is this Windows or Mac and what version? Is a Russian version of the OS too?
Did Creative Cloud reinstall without any errors?

Would you mind collecting log files from your system which I could pass on to our engineering to help investigate this issue?

To collect the log files download the log collection tool from here:

https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

After you run it, it will create a .zip file on your desktop of all of the log files from your system. If you could upload and share a link with me on where to download the .zip from, I'll pass it on to our engineering dept. to review. You can send the link privately by clicking on my name here in the forums and select the message option.

Engineering may have some additional questions but this will help us get started.

Thanks,

- Dave

petrp2447304

Participating Frequently

I contacted Adobe Support twice, but the problem was resolved only temporarilly. Do you have any new information about this issue?

A

asok19

Participating Frequently

I created a bug report, but nothing happened since.

bsergeyAuthor

Participating Frequently

Any other ideas of how completely fix the issue? (still annoying)

A

asok19

Participating Frequently

Perhaps Adobe fixing this bug and not ignoring their paying customers?

David__B

Adobe Employee

Thanks for the info about solutions and glad to hear it was resolved

bsergeyAuthor

Participating Frequently

Full reinstall of Photoshop + Lightroom + CreativeCloud solves the issue (and takes only half of an hour)

A

asok19

Participating Frequently

I had the exact same issue for the last 3 days. Then I stopped all Adobe processes from Task Manager, deleted Users\<username>\AppData\Roaming\Adobe\CoreSync\GUDE\sqliteResumeTransfer.db and then rebooted. It fixed the problem for me.