Creative Cloud Cleaner Tool fails to remove folders. Cannot install Creative Cloud

Forum|Forum|10 years ago
June 3, 2015
4 replies
1572 views

Hi, I am attempting to reinstall Creative Cloud on a machine on a managed network. Creative Cloud was originally installed an working until a user attempted to update or install an additional application. We have tried numerous potential solutions found on the forums to no avail. The Cleaner Tool log indicates certain folders were unable to be deleted.

We uninstalled every Creative Cloud and Creative Suite application

We ran the Set-up.exe as admin
We ran the cleaner tool from the command prompt as admin while logged in as admin.
We manually deleted the OOBE folders as well as the AdobePatchFiles folder found in Program Files (x86).
AcroTray process was killed.

Each time the installation process fails at seemingly the same point with error 201. The connection is wired and stable.

This is unbelievably frustrating.

This topic has been closed for replies.

Correct answer Govardhan.V

The very important thing is that Adobe Creative Cloud under C: Program Files(x86) > Adobe must be removed .

If unable to remove , rename it to Adobe Creative Cloud-old.

Error 201 , is caused not only due to remnant files or folders , it is also caused due to network issues .

You got to check with both .

Refer the above link provided .

You may also refer below link :

I am receiving a 201 error ever time i try to install my adobe creative desktop software on my PC

Pattie-F

Legend

moving to Creative Cloud Download & Install

Govardhan.V

Participating Frequently

As you are on managed network , I assume you cannot set LAN settings to detect proxy settings automatically or disable Firewall.

However , you may check with Adobe ports , and if they are blacklisted or restricted , you may add exceptions for the same.

Let me know if you need Adobe ports combinations.

J

jasonw06022015Author

Participant

Thank you for your responses. I was able to delete the Adobe Creative Cloud folder before i attempted the last install. Our firewall appears to have been blocking URL path:/AdobeProducts/KCCC/1/win32/packages/ACCC_3_0_1_ADS_88/ADS.zip because the name contained the character sequence "ads" and it thought that it was an advertisement. I will let you know if allowing access to this URL fixes the problem. Else, I will try to install from the direct installer.

Govardhan.V

Participating Frequently

Sure thing , feel free to post if you face any issue .

Make sure to add the Adobe ports to exceptions list and then try to download , it should work.

Govardhan.VCorrect answer

Participating Frequently

The very important thing is that Adobe Creative Cloud under C: Program Files(x86) > Adobe must be removed .

If unable to remove , rename it to Adobe Creative Cloud-old.

Error 201 , is caused not only due to remnant files or folders , it is also caused due to network issues .

You got to check with both .

Refer the above link provided .

You may also refer below link :

I am receiving a 201 error ever time i try to install my adobe creative desktop software on my PC

J

jasonw06022015Author

Participant

So I ended up installing using the direct installer linked to by one of the other threads mentioned in your answer. So far so good. Thank you for all of your support!