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IdleJohn
IdleJohn
Participating Frequently
May 13, 2015
Answered

Creative Cloud Firewall Exception

  • May 13, 2015
  • 4 replies
  • 56545 views

How do I allow CC through a firewall? I can't find any information anywhere about which programs/ports to allow.

    Correct answer Govardhan.V

    Try with steps mentioned in below link :

     

    https://helpx.adobe.com/in/download-install/kb/unable-to-reach-adobe-servers.html

    4 replies

    W
    Walter0101
    Participant
    August 29, 2020

    I installed Creative Cloud a few days ago and used it without any issues. For the last two days, I have not been able to access CC. The receive the error "Please check your firewall settings, ensure that the time settings on your computer are correct, and try again."

    I turned off my firewall without any success

    Govardhan.V
    Govardhan.VCorrect answer
    Participating Frequently
    August 29, 2020

    Try with steps mentioned in below link :

     

    https://helpx.adobe.com/in/download-install/kb/unable-to-reach-adobe-servers.html

    Govardhan.V
    Govardhan.V
    Participating Frequently
    May 13, 2015

    May I know whether you are using Office / Corporate network computer ?

    If yes , make sure to contact your IT department and add the Adobe ports to Allow/ Whitelist for Network Firewall.

    Sheena Kaul
    Community Manager
    Sheena KaulCommunity Manager
    Community Manager
    May 13, 2015

    This doc helps in some cases

    http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

      Govardhan.V
      Govardhan.V
      Participating Frequently
      May 13, 2015

      You need to Allow / Whitelist below ports.

      Adobe Ports/Host combinations


      ccmdl.adobe.com:80

      swupmf.adobe.com:80

      swupdl.adobe.com:80

      https://na1mbls.licenses.adobe.com

      https://ims-na1.adobelogin.com

      https://adobeid-na1.services.adobe.com

      https://na1r.services.adobe.com

      http://activate.adobe.com

      https://activate.adobe.com

      http://adobe.activate.com

      https://adobe.activate.com

      ccmdls.adobe.com:443

      ims-na1.adobelogin.com:443

      na1r.services.adobe.com:443

      prod-rel-ffc-ccm.oobesaas.adobe.com:443

      lm.licenses.adobe.com:443

      www-du1.adobe.com

        IdleJohn
        IdleJohnAuthor
        Participating Frequently
        May 13, 2015

        Port 80 is HTTP, right? Why would I need to allow this globally?

        Also there doesn't seem to be a way to whitelist hostnames in Windows firewall...

        Sheena Kaul
        Community Manager
        Sheena KaulCommunity Manager
        Community Manager
        May 15, 2015

        Hi John,

        Please refer to the help document below:

        https://helpx.adobe.com/creative-cloud/packager/creative-cloud-packager.html (Site/port information)

        Regards,

        Sheena

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