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Dimgor
Dimgor
Participant
November 25, 2015
Beantwortet

Creative Cloud is charging the CPU at 99% since yesterday's update

  • November 25, 2015
  • 25 Antworten
  • 55060 Ansichten

The two processes that are making the processor run at max are CCLibrary and CCXProcess. Any idea?

    Dieses Thema wurde für Antworten geschlossen.
    Beste Antwort von David__B

    This issue should be addressed by an update to the Creative Cloud app that was released yesterday.

    You'll want to uninstall and reinstall the Creative Cloud app to get the 3.4.2.187 version. It won't appear as an update within the app. These would be the steps I'd recommend

    1) Close all open Adobe products

    2) Quit the Creative Cloud desktop app

    3) Close all Adobe related processes using Activity Monitor or Task Manager, list of processes below:

    • Creative Cloud
    • Adobe CEF Helper
    • Adobe Desktop Service
    • AdobeIPCBroker
    • Adobe Installer
    • AdobeUpdateService
    • AdobeServiceInstaller
    • CreativeCloud(URIHandler)
    • AAM Updates Notifier
    • CCLibrary
    • node
    • CoreSync

    4) Remove the Creative Cloud app using the app uninstaller from here:


    Uninstall the Creative Cloud desktop app
    https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html


    5) Reboot the computer

    6) Download and reinstall the Creative Cloud app from here: https://creative.adobe.com/products/download/creative-cloud

    7) Launch and confirm the latest version is installed by checking the app preferences display version 3.4.2.187


    Hope that helps,

    - Dave

    25 Antworten

    J
    Joseph__Wild__Tame
    Participant
    December 12, 2015

    The latest update of Creative Cloud (3.4.2.187 released on 12/11/2015) has fixed the issue for me.

    dolf_d
    dolf_d
    Participant
    December 10, 2015

    Same issue here, since ~3 weeks.

    David__B
    David__B
    Legend
    December 9, 2015

    The Adobe engineering team has been investigating and working to the address this issue as soon as it was reported. Thank you for sharing your log files. We're very sorry for the inconvenience those faced in relation to the issue. Adobe plans to release a fix which addresses this as soon as possible, hopefully in the next few days.

    phoenix_stu
    phoenix_stu
    Participating Frequently
    December 12, 2015

    At the moment, it seems that the latest update( 3.4.2.187 ) is working properly and has calmed things down a bit.  Seems library is now back in PS.   Fingers crossed that all will continue to function properly.  Will continue to monitor today.

    David__B
    David__BAntwort
    Legend
    December 12, 2015

    This issue should be addressed by an update to the Creative Cloud app that was released yesterday.

    You'll want to uninstall and reinstall the Creative Cloud app to get the 3.4.2.187 version. It won't appear as an update within the app. These would be the steps I'd recommend

    1) Close all open Adobe products

    2) Quit the Creative Cloud desktop app

    3) Close all Adobe related processes using Activity Monitor or Task Manager, list of processes below:

    • Creative Cloud
    • Adobe CEF Helper
    • Adobe Desktop Service
    • AdobeIPCBroker
    • Adobe Installer
    • AdobeUpdateService
    • AdobeServiceInstaller
    • CreativeCloud(URIHandler)
    • AAM Updates Notifier
    • CCLibrary
    • node
    • CoreSync

    4) Remove the Creative Cloud app using the app uninstaller from here:


    Uninstall the Creative Cloud desktop app
    https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html


    5) Reboot the computer

    6) Download and reinstall the Creative Cloud app from here: https://creative.adobe.com/products/download/creative-cloud

    7) Launch and confirm the latest version is installed by checking the app preferences display version 3.4.2.187


    Hope that helps,

    - Dave

      J
      Joseph__Wild__Tame
      Participant
      December 9, 2015

      I phoned Adobe support again today (December 9th 2015) for an update.

      They told me that engineers are still working on a fix, and for the time being there's nothing I can do.

      So, for the time being I've simply uninstalled the Creative Cloud app.

      The Apps I use (Photoshop CC2015, Lightroom CC2015) continue to work fine without the Creative Cloud app installed (I can update them by using the Updates... option on the Help menu)

      W
      WBA3
      Participating Frequently
      December 9, 2015

      Thanks. That is exactly what I have done: Deleted CC , LRCC and PSCC and then reinstalled the latter two apps. All is functionally well without CC, which I don't really need.

      Bill

      G
      gootara_org
      Participating Frequently
      December 5, 2015

      CEPHtmlEngine (Helper) process is running normally in my keychain problematic environment. (CCLibrary & CCXProcess is attacking the CPU at 99%, but all of CEPHtmlEngine processes are running very normally.)

      This suggests that if you also have the problem with CEPHtmlEngine (Helper) process, you might have ​other causes other than keychain.

      anyway, you don’t have to reset keychain if you have no trouble with your keychain.

      darkcanyon
      darkcanyon
      Participating Frequently
      December 3, 2015

      I signed up a few days ago and the first thing I noticed was seven new processes running in the background. And that was with no open Adobe apps. I immediately contacted support and the only solution was to uninstall CC desktop. Now my computer is back to normal but I have to say, this is atrocious. No software developer should be allowed to take over your computer without your consent. I can use the apps now but not the cloud services. What I get is a crippled subscription. There is no way I will install the CC desktop again unless Adobe finds a way to slim down the system impact.

      i.2b3
      i.2b3
      Participating Frequently
      December 2, 2015

      I've updated again from what was available in the update screen today. But CC is still hogging CPU like there was no tomorrow.

      J
      Joseph__Wild__Tame
      Participant
      December 1, 2015

      I have exactly the same problem - CCXProcess and CClibrary running at 99% of CPU.

      I uninstalled Creative Cloud and all CC apps. I reinstalled, with the latest update Version 3.4.1.181 released on 11/26/2015...but the problem remains.

      I called Adobe Tech support who told me that they are working on it and an update will be released.

      T
      TheZeke
      Participant
      November 30, 2015

      I just talked to a support person on chat.  I was very specific about what processes were eating up my CPU and they told me that it's a problem with my computer's performance.  This was before I found this forum thread.

      D
      Davide Baroni
      Participating Frequently
      November 30, 2015

      OK. Run the Log Collector Tool. Here's the file: https://dl.dropboxusercontent.com/u/16676217/AdobeLogs-30112015-2002-MBPdiDadeBaroni.lan.zip
      I realiza now that at the moment I run the LogCollector Adobe CC Desktop wasn't running. Should I do it again with some particular sw running?

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