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charlesd19767619
Inspiring
April 10, 2016
Answered

Creative Cloud Mac Download Manager will not LAUNCH after install.

  • April 10, 2016
  • 1 reply
  • 2384 views

Creative Cloud Mac Download Manager App will not LAUNCH after install. Nothing happens at all. (System is a iMac: 3.1 GHz Intel Core i5 w/16 GB running ElCaptain 10.11.4)

This topic has been closed for replies.
Correct answer charlesd19767619

I am very sorry to hear this , I understand how frustrating it is , when things do not work accordingly .but this is not end of road

Not to worry at all , in this case will do one thing , you contact Adobe Technical Support , they can check and assist you accordingly.  they can remote access your computer if you insist.

It is better you check with them once , they have dedicated team to handle technical issues like this .

[ Click on Still Need Help button and select Chat option ]

Ask for Technical Support .

Contact Customer Care

Any sort of issues or if you face any difficulties , or when the issue is resolved , please update it here , so that it will be useful for other users as well   including me   .


To Brucgonn anybody else it concerns! I've done a-lot reading on this in both Adobe & Apple Forums and rebuilt my system last 3 days and answer for this is very simple! I'm running a 21" 4K Retina Mac El Capitan 11.4 in 64 bit mode. Goto : Applications / Utilities / Adobe Creative Cloud / ACC/ Creative Cloud.app the "Get Info" and chance for the App to "Open in Low Resolution". "THIS FIX'S THE PROBLEM"! It now opens and icon is on my upper right side menu bar. 

Adobe need to add to their support web page for Creative Cloud Manager Download Page . That if you running a Mac in High Resolution (Retina in 4K or 5K ) You need to goto the Creative Cloud.app the and change the App to open in Low Resolution. Or when the App installs it looks to see what kind a Mac your running and change the App to open in correct mode. 

1 reply

Govardhan.V
Govardhan.V
Participating Frequently
April 10, 2016

Check whether the cloud icon appears on the menu bar for seconds and disappears when you double click on Adobe Creative Cloud icon from Applications folder ??

Or

nothing is happening when you double click on Adobe Creative Cloud icon ?

C
charlesd19767619Author
Inspiring
April 10, 2016

No It does not show up briefly at all! Have try launch it from App. in the utilities folder nothing happens. Have done the following:

1) Uninstall CC5 Completely

2) Remove all old CC5 app's Pref files.

3) Deleted the "OOBE" file from. \Library\Application Support\Adobe\OOBE

4) Used Adobe : AdobeCreativeCloudCleanerTool.  and clean everything remaining

5) Restarted Computer

6) re-installed Creative Cloud Manager.app

(noted: Ive done this process twice now. )

The App simply does not run at all.

Even try creating a new user account  and does not run there either.

C
charlesd19767619Author
Inspiring
April 10, 2016

I meant CS5 not CC5!

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