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marim44260841
Participant
February 6, 2017
Answered

Creative Cloud upgrade offer: save 40% on your first year?

  • February 6, 2017
  • 3 replies
  • 3778 views

I have a yearly subscription for one of CC apps, which is about to end in March. If I upgrade for a special offer now (40% off for the FIRST year for all CC apps), would the bill suddenly jump to a full price in March and would I then have to pay the full price for the rest of the term (10-11 months)? Is there such a trick there? Thank you to anyone who can answer this.

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Correct answer Beverley Gray

Hi Nancy

Please contact our support team who will help resolve this - Contact Customer Care

Kind regards

Bev

3 replies

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NancyJMB
Participant
February 7, 2017

I received an email that offers a 40% discount on an "all app" version of Creative Cloud.  The email invited me to "Upgrade to an Adobe Creative Cloud All Apps membership and save 40% on your first year".  I decided to accept this offer, and clicked on the link.

I selected the plan that offers all apps, and nowhere did I see a price reflecting the 40% discount.

According to the confirmation email, I will now pay $49.99 plus tax - the email said it would be $29.99 per month.

How do I get the discount?

thanks for any help (can"t find any other way to ask this question).

Nancy

    Beverley Gray
    Beverley GrayCorrect answer
    Inspiring
    February 7, 2017

    Hi Nancy

    Please contact our support team who will help resolve this - Contact Customer Care

    Kind regards

    Bev

    N
    NancyJMB
    Participant
    February 7, 2017

    Thanks, Bev, all taken care of now.

    John Waller
    Community Expert
    John WallerCommunity Expert
    Community Expert
    February 7, 2017

    marim44260841 wrote:

    I have a yearly subscription for one of CC apps, which is about to end in March. If I upgrade for a special offer now (40% off for the FIRST year for all CC apps), would the bill suddenly jump to a full price in March and would I then have to pay the full price for the rest of the term (10-11 months)?

    No tricks. Adobe welcomes upgraders.

    See this link for upgrading to All Apps. Don't know if that puts you on the 40% Special Offer though.

    Upgrade or change your Creative Cloud plan

    Note the following about the usual cancellation fee:

    "If you upgrade to a Creative Cloud annual plan, you won’t incur a cancellation charge on your existing plan. Upon upgrading, you receive a refund for the unused portion of your previous membership."

    M
    marim44260841Author
    Participant
    February 7, 2017

    Thank you John Waller.

    But I'm still wondering because it says the 40% off is for the first year Adobe users only (any app), would the price increase to the regular one as the membership rolls over to the second year in March? Because that would be a very unpleasant surprise.

    Companies like to play various tricks once they have access to your bank account, even reputable ones, therefore it would be good to make unclear things clear before committing to a year-long subscription.

    John Waller
    Community Expert
    John WallerCommunity Expert
    Community Expert
    February 7, 2017

    To remove all doubt and get full and accurate information contact Adobe

    Contact Customer Care

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 7, 2017

    you would have to terminate you current subscription in order to start a new one.  if you have a one year subscription now, you will pay a penalty for early termination.

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