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O
Oliwkaa
Participant
February 14, 2014
Answered

Creative cloud won't start and I can't uninstall

  • February 14, 2014
  • 2 replies
  • 39246 views

Hello
I have downloaded creative cloud, but when it opened nothing was shown. then I have turned off and on my computer and now it don't want to start at all. I am trying to uninstall it, but there is an error.
I need adobe illustrator, but I can't download it because creative cloud is not working! anyone can help?

This topic has been closed for replies.
Correct answer kglad

run the cleaner and then reinstall:  http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

2 replies

corih44590061
corih44590061
Participant
October 13, 2017

Kglad's link information does help a lot. My issue is fixed. Thanks!

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 13, 2017

you're welcome.

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
February 14, 2014

run the cleaner and then reinstall:  http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

R
rootiam
Participant
August 23, 2016

I cannot run the cleaner. After launching the dmg, it just freezes and nothing happens.

Has anyone else experienced this?

A
Anonymous
September 14, 2016

also having problems with this. can't launch cc desktop app. also just hangs there as an icon and cant use cleaner, uninstall or anything. anyone solved this?

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