CS5.5 Master Collection install issues

[jduran88]

I have a physical copy of CS5.5 master collection but when it installed on my Mac Photoshop, Dreamweaver, and Flash couldn't be accessed. I uninstalled these 3 applications and now that I'm trying to reinstall the applications I'm getting and error 7 message. Does anyone know how to correct this?

[Manish-Sharma]

Error 7 is a generic error, check this link it may help :-

http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html

[jduran88]

Thanks for answering but I was wrong it says exit code 7? When I try to reinstall this is what it's telling me.

Exit Code: 7

-------------------------------------- Summary --------------------------------------

- 1 fatal error(s), 4 error(s), 6 warning(s)

WARNING: DS013: Payload {EB3A47AA-B4E2-4857-A69C-92A6E097F24C} AdobeHelp 3.5.0.0 is already installed and the session payload {0175676F-8C92-49F2-9131-D0D6AD654B41} AdobeHelp 3.4.0.0 has no upgrade/conflict relationship with it.

ERROR: DS013: Verifying payload integrity : Failed with code 1

WARNING: DW031: Payload:{6A2E619B-E4AC-433B-A648-D458CE543A96} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {5C0FEBDA-5A0E-4FC8-91CB-229A4C1561E9} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.

WARNING: DW034: Warning: {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 will not be repaired, due to updated patch of the payload and one of the top level payload is being installed.

WARNING: DW034: Warning: {4058E728-84D8-45CE-8E2D-5F35BD6659A1} Adobe Extension Manager CS5.5 5.5.0.0 will not be repaired, due to updated patch of the payload and one of the top level payload is being installed.

WARNING: DW034: Warning: {37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 will not be repaired, due to updated patch of the payload and one of the top level payload is being installed.

WARNING: DW034: Warning: {0D96CFE6-376D-44B8-808A-16F3BEB73263} Adobe Media Encoder CS5.5 5.5.0.0 will not be repaired, due to updated patch of the payload and one of the top level payload is being installed.

ERROR: DW020: Found payload conflicts and errors:

ERROR: DW020:  - Adobe InDesign CS5.5 Application Base Files depends on Adobe Hunspell Linguistics Plugin CS5.5 to be installed.

ERROR: DW020:  - Adobe Premiere Pro CS5.5 depends on AmericanEnglishSpeechAnalysisModels to be installed.

FATAL: DW020: Conflicts were found in the selected payloads. Halting installation.

-------------------------------------------------------------------------------------

[Mylenium · Accepted solution]

Creative Suite Cleaner Tool

Run it, reinstall the full suite properly.

Mylenium

[jduran88]

Thanks Mylenium. I uninstalled the suite, ran the cleaner and re downloaded but I'm still having problems. Flash downloaded this time but Photoshop, Dreamweaver, Flash Catalyst, and Flash builder did not. After install I was given this error

Exit Code: 6

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 30 error(s), 6 warning(s)

----------- Payload: {DEA79551-23E3-430A-9B15-B544479B7DB2} Flash Player 10.2.153.1 -----------

WARNING: DF009: Higher version plugin already exists at: /Library/Internet Plug-Ins/Flash Player.plugin(Seq 48)

WARNING: DF010: Not installing plugin to: /Library/Internet Plug-Ins/Flash Player.plugin(Seq 48)

----------- Payload: {4B1B3BF0-B3E4-477C-84BF-4FCB42D84445} Firefox Plugin CS5.1 6.1.0.0 -----------

WARNING: DF012: File/Folder does not exist at /Volumes/CS5_5 Mstr Coll 1/Adobe CS5_5 Master Collection/payloads/AdobeContribute6.1-FFPlugin/OEM(Seq 38)

----------- Payload: {9D0088AD-BBB1-470B-B7B8-520EDEFAE5F3} Adobe Flash Builder 4.5 4.5.0.0 -----------

ERROR: DF027: Unable to copy file from "/private/tmp/.tempdirpuiVkFFJ/Assets1/Adobe Flash Builder 4.5/eclipse/plugins/org.eclipse.jdt.ui_3.6.1.r361_v20100825-0800.jar" to "/Applications/Adobe Flash Builder 4.5/eclipse/plugins/org.eclipse.jdt.ui_3.6.1.r361_v20100825-0800.jar" Error 0(Seq 7462)

ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 7462)

ERROR: DF037: Unable to delete directory "/Applications/Adobe Flash Builder 4.5/eclipse/plugins"(Seq 7178)

ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 7178)

ERROR: DF023: Unable to delete file "/Applications/Adobe Flash Builder 4.5/eclipse/artifacts.xml". Error 0(Seq 6929)

ERROR: DW063: Error rolling back command ARKCopyFileCommand(Seq 6929)

ERROR: DF023: Unable to delete file "/Applications/Adobe Flash Builder 4.5/eclipse/.eclipseproduct". Error 0(Seq 6928)

ERROR: DW063: Error rolling back command ARKCopyFileCommand(Seq 6928)

ERROR: DF001: Unable to get permissions of "/Applications/Adobe Flash Builder 4.5/eclipse"(Seq 6928)

ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 6928)

ERROR: DF023: Unable to delete file "/Applications/Adobe Flash Builder 4.5/Adobe Flash Builder 4.5.app/Contents/Resources/AMT/application.xml". Error 0(Seq 6895)

ERROR: DW063: Error rolling back command ARKCopyFileCommand(Seq 6895)

ERROR: DF023: Unable to delete file "/Applications/Adobe Flash Builder 4.5/Adobe Flash Builder 4.5.app/Contents/Resources/AMT/application.sif". Error 0(Seq 6894)

ERROR: DW063: Error rolling back command ARKCopyFileCommand(Seq 6894)

ERROR: DF023: Unable to delete file "/Applications/Adobe Flash Builder 4.5/Adobe Flash Builder 4.5.app/Contents/Resources/AMT/adobe.trial.suppress". Error 0(Seq 6893)

ERROR: DW063: Error rolling back command ARKCopyFileCommand(Seq 6893)

ERROR: DF001: Unable to get permissions of "/Applications/Adobe Flash Builder 4.5/Adobe Flash Builder 4.5.app/Contents/Resources/AMT"(Seq 6893)

ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 6893)

----------- Payload: {BD6EEC48-4A2E-4B19-B36E-C3A94A97C99E} Adobe Contribute CS5.1 6.1.0.0 -----------

ERROR: DF027: Unable to copy file from "/private/tmp/.tempdirLSIG8LwV/Assets1/Adobe Contribute CS5.1.app/Contents/MacOS/Adobe Contribute CS5.1" to "/Applications/Adobe Contribute CS5.1/Adobe Contribute CS5.1.app/Contents/MacOS/Adobe Contribute CS5.1" Error 0(Seq 2990)

ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 2990)

ERROR: DF037: Unable to delete directory "/Applications/Adobe Contribute CS5.1/Adobe Contribute CS5.1.app/Contents/MacOS"(Seq 2990)

ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2990)

ERROR: DF037: Unable to delete directory "/Applications/Adobe Contribute CS5.1/Adobe Contribute CS5.1.app/Contents"(Seq 3)

ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 3)

ERROR: DF037: Unable to delete directory "/Applications/Adobe Contribute CS5.1/Adobe Contribute CS5.1.app"(Seq 3)

ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 3)

WARNING: DW036: Payload cannot be installed due to dependent operation failure

----------- Payload: {4B4C871D-9C8A-4C8A-B92A-C37273D6CE7D} Adobe Fireworks CS5.1 11.1.0.0 -----------

WARNING: DF012: File/Folder does not exist at /Volumes/CS5_5 Mstr Coll 2/Adobe CS5_5 Master Collection/payloads/AdobeFireworks11.1.0All/OEM(Seq 3960)

----------- Payload: {8AB04F7C-8AEF-4023-9CDB-F761E4ECF9CC} Adobe Fireworks CS5.1_AdobeFireworks11.1.0en_USLanguagePack 11.1.0.0 -----------

WARNING: DF012: File/Folder does not exist at /Volumes/CS5_5 Mstr Coll 2/Adobe CS5_5 Master Collection/payloads/AdobeFireworks11.1.0en_USLanguagePack/OEM(Seq 86)

ERROR: DW050: The following payload errors were found during install:

ERROR: DW050:  - Adobe Contribute CS5.1_AdobeContribute6.1en_USLanguagePack: Install failed

ERROR: DW050:  - Adobe Flash Builder 4.5: Install failed

ERROR: DW050:  - Adobe Contribute CS5.1: Failed due to Language Pack installation failure

-------------------------------------------------------------------------------------

[Kapil.Malik]

Hi

After going through the log posted above it seems you are having some permission issue here.

Please try to install from Root account on your Mac. steps to enable root account are at following location:

http://support.apple.com/kb/ht1528

Thanks

Kapil Malik

[jduran88]

Thanks for the help everyone. It appears that the applications Photoshop, Dreamweaver, Flash Catalyst, and Flash builder are in fact installed on my computer however when I try to open the programs it gives me this message:

"You can’t open the application "Adobe_____" because PowerPC applications are no longer supported."

What does this mean?