Skip to main content
J
jduran88
New Participant
October 9, 2012
Answered

CS5.5 Master Collection install issues

  • October 9, 2012
  • 1 reply
  • 2464 views

I have a physical copy of CS5.5 master collection but when it installed on my Mac Photoshop, Dreamweaver, and Flash couldn't be accessed. I uninstalled these 3 applications and now that I'm trying to reinstall the applications I'm getting and error 7 message. Does anyone know how to correct this?

    This topic has been closed for replies.
    Correct answer Mylenium

    Creative Suite Cleaner Tool

    Run it, reinstall the full suite properly.

    Mylenium

    1 reply

    M
    Manish-Sharma
    Inspiring
    October 10, 2012

    Error 7 is a generic error, check this link it may help :-

    http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html

    J
    jduran88Author
    New Participant
    October 10, 2012

    Thanks for answering but I was wrong it says exit code 7? When I try to reinstall this is what it's telling me.

    Exit Code: 7

    -------------------------------------- Summary --------------------------------------

    - 1 fatal error(s), 4 error(s), 6 warning(s)

    WARNING: DS013: Payload {EB3A47AA-B4E2-4857-A69C-92A6E097F24C} AdobeHelp 3.5.0.0 is already installed and the session payload {0175676F-8C92-49F2-9131-D0D6AD654B41} AdobeHelp 3.4.0.0 has no upgrade/conflict relationship with it.

    ERROR: DS013: Verifying payload integrity : Failed with code 1

    WARNING: DW031: Payload:{6A2E619B-E4AC-433B-A648-D458CE543A96} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {5C0FEBDA-5A0E-4FC8-91CB-229A4C1561E9} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.

    WARNING: DW034: Warning: {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 will not be repaired, due to updated patch of the payload and one of the top level payload is being installed.

    WARNING: DW034: Warning: {4058E728-84D8-45CE-8E2D-5F35BD6659A1} Adobe Extension Manager CS5.5 5.5.0.0 will not be repaired, due to updated patch of the payload and one of the top level payload is being installed.

    WARNING: DW034: Warning: {37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 will not be repaired, due to updated patch of the payload and one of the top level payload is being installed.

    WARNING: DW034: Warning: {0D96CFE6-376D-44B8-808A-16F3BEB73263} Adobe Media Encoder CS5.5 5.5.0.0 will not be repaired, due to updated patch of the payload and one of the top level payload is being installed.

    ERROR: DW020: Found payload conflicts and errors:

    ERROR: DW020:  - Adobe InDesign CS5.5 Application Base Files depends on Adobe Hunspell Linguistics Plugin CS5.5 to be installed.

    ERROR: DW020:  - Adobe Premiere Pro CS5.5 depends on AmericanEnglishSpeechAnalysisModels to be installed.

    FATAL: DW020: Conflicts were found in the selected payloads. Halting installation.

    -------------------------------------------------------------------------------------

    Mylenium
    MyleniumCorrect answer
    Brainiac
    October 10, 2012

    Creative Suite Cleaner Tool

    Run it, reinstall the full suite properly.

    Mylenium

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices