CS6 Acrobat not installing on Mac Snow Leopard?

[robzrd3]

Please could someone shed some light on why this is not allowing to be installed?

[MichaelKazlow]

We need more information. What are the specs of your computer system? What version of Snow Leopard are you running? Are you getting any error messages?

[robzrd3]

Hi Michael, Thanks for your reply. I am running OSX 10.6.8, Processor 3.06 GHz Intel Core 2 Duo. Memory 4GB 1067 MHz DDR3

Installation offers no errors just doesn't instal Acrobat?

This is some more infro from my Mac:

Model Name:	iMac
Model Identifier:	iMac9,1
Processor Name:	Intel Core 2 Duo
Processor Speed:	3.06 GHz
Number Of Processors:	1
Total Number Of Cores:	2
L2 Cache:	6 MB
Memory:	4 GB
Bus Speed:	1.07 GHz
Boot ROM Version:	IM91.008D.B08
SMC Version (system):	1.37f3
Serial Number (system):	VM912L30259
Hardware UUID:	B1CCDCE5-77F0-5428-9BFA-EA875156AF65

Thanks and regards

Rob

[robzrd3]

Hi Michael, Please could you let me know if you have an more advice as I am still not able to install?

[Arpit Kapoor]

You need to be more specific about your issue. Please tell us exactly what happens when you try to install Acrobat X.

Do you get any error message or warning?

Are you trying to install Acrobat X from CCM, disc or download link?

An error screenshot would help.

Also, please share the install.log at http://pastebin.com/

Install log location : /Library/Logs/Adobe/Installers/[Adobe Application name<date>].log.gz

[robzrd3]

Hi Arpit

I will try and be more specific.

I am installing from disc.

No error messages, it tries to install then ejects the disc!

I have tried to locate the instal log - its not there! (see screen grab).

This seems to be happening to other users too.

Please let me know how this can be fixed, I have paid for the software after all and not best pleased that it doesn't work 100%.

Rob

[robzrd3]

[robzrd3]

I don't seem to be able to upload images! I will try again to add my screen grab, this is becoming a pain...

[robzrd3]

I can't upload images to your site from Firefox or Safari - Please help me.

[Jeffrey_A_Wright]

You need to view the thread in a web browser and then click on the camera button.  This will give you the option to select your image file.  I would recommend providing the image in a jpg format.  You can locate the message thread by clicking on http://forums.adobe.com/message/4489115#4489115.

There is also more information in the forum thread titled How do I embed an image or a video in a forum message? - http://forums.adobe.com/message/1877408#1877408.

[robzrd3]

Thanks. I did do this. It comes up with the upload options, I clicked upload from computer, saved screen grab as JPG hit insert and nothing happens!

This is not helping the fact that I still can't install Acrobat.

[robzrd3]

Would it be possible to try a new Acrobat CS6 download from the Web? I am thinking the disc is not reading properly! It begins to install then pronptly quits and ejects the disc! As mentioned Adobe software is not cheap and I expect it to work properly as a result.

[Jeffrey_A_Wright]

Which Suite are you trying to install?  You can download the trial for that suite and install it.

[robzrd3]

I find myself having to explain myself again. The messages above shows what I am trying, (and failing), to do.

I have a CS6 Design/Web Premium upgrade disc. All programmes have installed apart from Acrobat! This is the issue I have. I don't want a trial version Jeff - I have paid for full version.

[Jeffrey_A_Wright]

My apologies if I missed where you stated the exact suite you were installing.  You can download the install files via the trial download for Creative Suite 6 Design & Web Premium at http://www.adobe.com/cfusion/tdrc/index.cfm?product=designweb_premium.  The install files are identical to those which are contained on your DVD.

[robzrd3]

Thanks Jeff. Are these just trial versions? I want the actual full working version of Acrobat.

[Jeffrey_A_Wright]

It is identical to the installation files on your DVD.  You would simply enter your serial number during the installation process.  Since you alreadyhave several of the applications installed from the suite it should not prompt you to enter a serial number.

I don't know if this is going to solve your difficulties btw as I don't believe those have been fully diagnosed.

[robzrd3]

Hi Jeff, I am currently waiting for the download to extract from your link. This has been going on for 4 hours so far. Is this normal and how long (roughly) would this take to complete?

[Jeffrey_A_Wright]

The extraction process should be quite quick.  If you are seeing a long period of time for the extraction it is likely you choose to download the install files to a location which the Adobe Application Manager does not have permission to write too. 

You have a couple of options. First you can cancel the download and reinitiate it choosing the default location of the User folder to download the install files too.  Or you can initiate a direct download using the process listed at http://forums.adobe.com/thread/981369.

[robzrd3]

Hi Jeff, I don't know why though neither of the links to download are working here! Could you let me download just CS6 Acrobat? It's becoming a massive ordeal to have a fully working Creative Suite via Adobe! Taken the best part of week thus far and no further forward. If I could just install Acrobat via a disc or online download I would be happy and need not contact you and your collegues again regarding this issue.

I don't feel like I am asking for much from Adobe. As mentioned I have paid for a fully working CS6 suite and as I can't install Acrobat I haven't got a fully working version (as yet).

Its not like I can pop it back to the shop where I got it from and after numerous explanations and attempts to remedee this I am still without the CS6 Acrobat.

Please either send me a disc with Acrobat CS6 or a link that enables me to dowmload just Acrobat and not the rest of the applications.

This has taken a few hours out of my paid work, I would like to think you (Adobe) can offer a final soultion to this matter.

Rob Devereux

[Jeffrey_A_Wright]

Rob I would recommend contacting our support team directly at this time.  For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.  Our chat representatives can provide a personalized experience to resolve the issues you have described.  Feel free to also provide them a link to this thread as well so they can be up to date with what you have already done.

[robzrd3]

Hi Jeff, Why is this turning out to be a massive ask of Adobe? The problem: CS6 Acrobat does not install from my DVD, solution: spend a week sending info to various Adobe employees. Outcome: Contact Adobe Live Support to go through the whole process again with a similar outcome no doubt.

[robzrd3]

By the way Jeff, Live Chat is currently not working! My relationship with Adobe is very strained. If it were a marriage I would be filing for divorce.

[Jeffrey_A_Wright]

I apologize for your difficulties Robzrd3 were you successful with contacting our chat support?

[OlaMyklebost]

Dear All, just to say that I have related problems. Previously CS6 worked fine on my mac with OSX 10.7. After a clean install of 10.8, all other applications went fine, but Acrobat X Pro does not install. It pretends to install but is not there. The next time I launch the installer it again offers to install (only) acrobat (ie. it recognises it is not there), but with the same result. I have repaired permisssions tried another admin account, restarted etc, but to no help. A copy of my previous Acrobat folder of clourse does not work, and uninstalling it neither. Will try the demo download when at some point it is finished. regards. PS I install froman institutional image.