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ddwag1
Inspiring
October 5, 2012
Answered

CS6 install fails on Retina Macbook Pro

  • October 5, 2012
  • 1 reply
  • 3832 views

CS6 install fails on Retina Macbook Pro (10.8.2)

I downloaded the CS6 Design and Web Premium trial and attempted to install. It downloaded fine and I can open the .dmg file, but the instant I click the Install application I get the error message "Installer failed to initialize. Please download Adobe Support Advisor to detect the problem." I did as it said but it detected nothing. I deleted the trial and downloaded the Master Collection CS6 trial to see if the result was any different.... it wasn't. Got the same error message. I looked though other forums and tried their methods to fix this but I have had no luck. Time is kind of, of the essence. Start school in a few days and a Photoshop, InDesign, and Illustrator class is difficult without Photoshop, InDesign or Illustrator.

Anybody know what to do?

-Dylan

This topic has been closed for replies.
Correct answer ddwag1

If you try a new administrator account for the installation do you have the same failure?


I did try a new account and it failed.

I seem to have found a workaround. I used the application manager linked HERE and my issues have been resolved. I was able to install all of the CS6 programs with that Manager. Must have been giving me corrupt files or the manager itself was corrupt.

Everything downloaded, installed, and updated perfectly. All I did was make sure I had every trace of previous attempts deleted off my computer then downloaded the app manager.

Very weird fix but I'm happy it worked. Thanks.

http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=4774&fileID=4438

1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
October 5, 2012

Ddwag1 you will want to review the PDApp.log file to determine why your installation is failing to initialize.  You can find details on how to accomplish this at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.

D
ddwag1Author
Inspiring
October 5, 2012

yeah I saw that
It says to go to /Library/Logs/Adobe/Installers/ there isnt an Adobe folder. Also in /Library/Logs I dont have the  PDapp.log file

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
October 5, 2012

This is because it is located at Users/<UserName>/Library/Logs.  To access your hidden User library hold down the option key while selecting Go in the Finder.  Library will then be listed under Home.

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