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Stu Mannion
Stu Mannion
Inspiring
April 30, 2015
Question

Error 72 trying to download adobe CC on Mavericks 10.9.5

  • April 30, 2015
  • 2 replies
  • 1323 views

I am trying to install adobe CC on Mavericks 10.9.5.

After double clicking the CC installer I am asked my Admin Password and then always get Error 72.

It stops downloading saying the file can't be downloaded...

I have tried the obvious things. I have uninstalled everything related to Adobe and Creative Cloud using the Adobe CC Cleaner Tool (except Premiere Pro CC 2014 - it works and I use it)

I have tried booting in safe mode, tried using a different network connection, tried installing it on a completely new user account, tried downloading the initial file many times. I am not on a managed network and do not have unusual firewalls or anything. I have checked my hosts file. I have checked my GlobalSign Root CA certificate.

I have been trying for months to get this to install. I do not have issue with other downloads or other programs installing/updating.

Every time it fails to download with error 72.

From my research other people have this issue unresolved. Someone did fix it by updating to Yosemite but others have this issue in Yosemite.

https://forums.adobe.com/thread/1631667

Any help is appreciated!

This topic has been closed for replies.

2 replies

Sheena Kaul
Sheena Kaul
Legend
April 30, 2015

Hi,

Please refer to the thread below where this issue has been addressed:

can't install cc on mac, error 72

Regards,

Sheena

Govardhan.V
Govardhan.V
Participating Frequently
April 30, 2015

Did you tried installing Creative Cloud , by renaming AAMUpdater and OOBE folders from both Libraries?

Stu Mannion
Stu MannionAuthor
Inspiring
May 1, 2015

Update: Creative Cloud installed but doesn't work - connection error

Adobe techs spent over 3h in my machine remotely. They tried everything they could think of and got not far. This included deleting AAMUpdater and OOBE folders from both Libraries, opening up the permissions on the Adobe folders under both Libraries, turning off firewall, turning off passive FTP, force-quitting the Adobe processes. Re-installing on a brand new user account, numerous re-starts etc.


They did get the Adobe Cloud to install by downloading the whole installer directly, however now, under the Apps tab it says Download Error and lists no apps. I can only assume this is the same communication problem that caused the original error.


I take back what I said about Adobe techs, this time they were competent and thorough. But they couldn't fix it.


I don't have any firewalls, filters or security software running. Trying on the new account took any of the software I usually have running out of the equation. Could there be another 'hosts' type file that could be blocking an Adobe server?


Sheena the link you posted addresses the same issue but has no solutions.

Govardhan.V
Govardhan.V
Participating Frequently
May 1, 2015

Below Download Error message . ,may I know whether you have the option button as "Download Creative Cloud"   or " Reload Applications"  ?

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