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Answered

Error code: 72?

Forum|Forum|11 years ago
June 9, 2014
16 replies
100014 views

I receive "Error code: 72" when attempting to install ACC on Windows 7; what does the code mean, and what is the solution?

Thanks!

Correct answer mrwidde

Running the installer as an Administrator worked for me.

Rightclick the installer -> "Run as Administrator"

princyj64202378

Participant

Thank You its working.....will be get back if done

prathapp27217498

Participant

Thanks for the solution. Great

suportet90134707

Participant

In Windows install all certificate that your problem will be solved.

Licensing and Use of Root Certificates | Symantec

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susans83564322

Participant

what does "running as an administrator" mean? Such a pain in the @$$.

Sheena Kaul

Community Manager

Hi Susan,

Are you on a windows machine or Mac?

Regards,

Sheena

S

susans83564322

Participant

Mac

Sent from my iPhone

maybk73

Participant

Extracting files first and finally running as administrator worked for me.

hope that helps

orlando55062086

Participant

where are the files? Runing windows 7.

Sheena Kaul

Community Manager

Moving to Adobe Creative Cloud

E

earthling1

Participant

What does this mean? I'm having this error and have no idea whatsoever what to do about it.

jr22151165

Participant

Disable your antivirus programs (my is free AVG) and run as administrator. That seems to have done the trick for me, as I was getting cut off at the 2-3% mark. Now I am at a slow 16%.... I could send this after it works completely...but I am not patient. Give it a try.

mattheww81520755

Participant

There was an issue with a Cert not being installed during installation which would cause it to fail. If you go to Event Viewer > Windows Logs > Application you will see errors with a hyper link of the Cert it is attempting to install. If you click on the hyper link and install the cert your self and then run the Adobe install after, the installation finishes with out an issue.