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A
Anonymous
September 29, 2012
Answered

How do I deactivate my installation of Creative Cloud?

  • September 29, 2012
  • 7 replies
  • 79302 views

Hi I don't want to de install my manager from my laptop but the wrong

computer and I want install it on my design computer as well as de-activate

it on the first installed computer.

How do I de-activate it and use it on the design computer.

Thanks Rei

    This topic has been closed for replies.
    Correct answer Pattie-F

    Well said!  I have a third computer I just bought, and cannot believe how convoluted this "deactivate" and "activate" process and policy is administered. I am a user experience designer, and this is a classic case of bad UX that Adobe needs to resolve. I feel sorry for the "staff" that has to respond to this issue--they appear really stupid and its not really their fault. Adobe needs to create a good outline of user stories, many are right here in this thread, and design a simple process to resolve each one that includes updating the 2 computer policy, and providing an online registry of your licensed computers or users that you can activate and deactivate online. Other software companies have figured this out and it is disappointing that Adobe cannot get its CC licensing process and policy in line with a good user experience!                                      


    Sign in and sign out to activate Creative Cloud apps

    This link shows how to sign in and out of Creative Cloud. I hope this helps.

    7 replies

    N
    noellyr
    Participant
    March 9, 2016

    I'm not getting this "deactivate computers" screen.

    I just bought the Adobe CC, installed it on two computers (a PC and a Macbook), then, when I needed to install it on a third computer (an iMac) I got the "start a trial" button beside each program.

    Then I read about the 2 computer limit (I thought it was 3), so I went on the Macbook and signed out, went back to the iMac and still got the start trial message, i've already signed out of the iMac and signed back in, uninstalled CC completely (both on the Macbook and iMac), no luck.

    Any other ideas?

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    April 4, 2016

    Noellyr you will want to resolve the connection error which is preventing the MacBook from connecting to activation servers.   How to resolve connection errors have already been addressed previously in this discussion.

    pearamon
    pearamon
    Participant
    October 21, 2016

    My old macbook broke and I changed to a new one but my creative cloud is still in the old one. Now I'm using an imac and a macbookpro(new one) but somehow the last creative cloud is still signed in in another macbook. How do I fix this? Is there any way to deactivated from other devices?

    J
    justinh22483327
    Participant
    November 17, 2015

    I completely agree with BastianTowers,  I have a older computer with a hard drive that died with an installation of Premier CC on it. I can not sign into the program to de-activate. When I try and the second option and deactivate through CC desktop app on my laptop, I get put in a loop of signing out, with no real solution. This is very frustrating!

    Pattie-F
    Pattie-F
    Legend
    November 19, 2015

    If you upgraded your computer's hardware, replaced a hard drive, upgraded your operating system, or formatted your computer before deactivating your software, follow the steps in this link to deactivate the computer. See the topic: Changed hardware/OS before deactivating  error-activation-limit-reached

    related links:

    FAQ: Can I install Creative Cloud on more than one computer?

    FAQ: Can I reinstall Creative Cloud if I get a new computer, my computer dies, or I have to reformat my disk?

    FAQ: How do I reset my activations?

    FAQ: Where can I find the Membership Terms and Terms of use?

    B
    BastianTowers
    Participant
    January 22, 2015

    You have to be kidding me...

    There is no other way to deactivate a license in a previous computer than being physically there and closing the session?? There is no web panel to do it??

    Suppose this...I got Adobe CC installed in two computers: one in my home computer, and the other in my notebook. But this notebook has been stolen. So I decide to buy a new one. What do I do with my license??

    I'm having that problem right now! I have not my notebook here with me to open a CC app and close my Adobe ID Session... So, what do I do in this case?? It's irracional...!

      B
      boxercox
      Participant
      May 29, 2014

      I completely agree. I have a home office imac and one in an offsite share space. I also have a Laptop for working in agencies, in a cafe or for travel, like some other users I also take my laptop around into other rooms of the house to keep on working in front of the tv etc. I keep having to activate and deactvate to simply be able to continue on with my work. 3 licences wold make so much sense... and indeed a package for teams of 2 people rather than per user. Currently the teams package (if I wanted to get the software for my husband too is more cost prohibitive than purchasing 2 individual accts.

        D
        DejanNenov
        Participant
        November 27, 2013

        This is REALLY silly - many of us have 3 machines - home, office and a travel laptop computer. Futhermore, we often use our laptops ad-hoc around the house, rather than the home-office machine.

        There is absolutley no technical or financial reaosn to allow 2 and not 3 computers to be active at any time. Whoever the product manager is at Adobe who came up with this stupidity needs to just punch a 3 instead of a 2 in that spreadsheet - PLEASE!

        I have spokne to several people offline and the next step would be to do a group petition to Adobe to change the policy. There have been at least 30-40 people with this issue on the forums, which means that there are hundreds out there.

        My MS Office360 account gives me 5 (five!) computers - there is really no technical reason to not allow 3 instlalations and only one active at a time.

        Come ON! FIX IT!

          F
          fredric72
          Participant
          December 11, 2012

          Hi

          I have a problem with this workaround. I get a screen with deactivate all option.  However it just takes me in a loop...the same message keeps coming up and I can't deactivate all.  Issue as I have changed to a new computer and can't use the programs no matter what I do.

          Jeffrey_A_Wright
          Community Manager
          Jeffrey_A_WrightCommunity Manager
          Community Manager
          December 11, 2012

          Fredrix72 what happens when you try activating on the new computer?  Also are you subscribed the Creative Cloud or which software are you trying to deactivate?

          Jeffrey_A_Wright
          Community Manager
          Jeffrey_A_WrightCommunity Manager
          Community Manager
          September 30, 2012

          Branching this out to a new discussion.  You can deactivate your installation by opening one of the programs, such as Photoshop CS6, and choosing Help>Deactivate.

            H
            hameiz
            Participant
            October 22, 2012

            Before reading this post, I briefly installed InDesign on a work machine using CC. I needed to convert a document. After that, I didn't need the app any more. I deleted the app and all associated Adobe CS6 apps from the machine. Is this machine going to persist as "activated" because I didn't deactivate following the procedure you described for Photoshop?

            I was digging through the menus for a quite a while looking for something like this, and finally just uninstalled.

            Jeffrey_A_Wright
            Community Manager
            Jeffrey_A_WrightCommunity Manager
            Community Manager
            October 22, 2012

            Yes but when you reach your limit you will be given a Deactivate all option.  This will allow you to activate on that current computer and then reactivate on up to one additional computer.

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