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Zdaniels
Zdaniels
Participant
February 19, 2020
Question

How to download CS6 - I have a serial number valid from original purchase

  • February 19, 2020
  • 3 replies
  • 11996 views

As title.

 

I have a valid serial number for CS6, I have it installed on my PC, and used to have it installed on my laptop.

 

Hoever I recently had to factory reset - losing all install files.

 

The product is listed as registered under my profile, but I cannot locate any way to download CS6, not on the Adobe site, nor through the CC app. 

 

It really shouldn't be this hard to access a product that already belongs to me, no matter how hard Adobe try to push a CC subscription instead.

 

Any direction would be much appreciated.

    3 replies

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    February 19, 2020

    Support for CS6 ended in 2014 https://helpx.adobe.com/support/programs/adobe-support-policies-supported-product-versions.html

     

    Until just a few months ago (I don't remember the exact date) Adobe had public links so anyone could download the install file(s) and use their serial number

     

    I don't know the reason, but those public download links were removed and the only downloads now available are as I described before... linked to having purchased directly from Adobe by download

     

    The link that Nancy provided may or may not work... depending on if Adobe has removed the files referenced at the Pro Design Tools site... if/when Adobe does remove those files, they will be gone forever

      Zdaniels
      ZdanielsAuthor
      Participant
      February 19, 2020

      Yeah the last time I had to install, which would've been 18 months - 2 years ago, the links were all there, and worked beautifully.

       

      Too much to hope that would've still been the case today.

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      February 20, 2020

      Adobe's new legacy version policy went into effect in May 2019. 

      • CS1 - 3 are officially dead.
      • CS4 - 6 are on life support.
      • Pre-2019 Creative Cloud products are no longer in the CC Desktop App, except  when you still have that app installed on your computer.

       

      Adobe wants their customers on the latest technologies and security features which are only available in current releases. 

       

      Nancy O'Shea— Product User & Community Expert
        Nancy OShea
        Community Expert
        Nancy OSheaCommunity Expert
        Community Expert
        February 19, 2020

        Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer.  It's a scam, run away!  Creative Suite is no longer sold or supported.

         

        3 Easy Ways to Identify Genuine Adobe Staff

        https://tinyurl.com/10791730

         

        Nancy O'Shea— Product User & Community Expert
          John T Smith
          Community Expert
          John T SmithCommunity Expert
          Community Expert
          February 19, 2020

          For CS6 and earlier you may download ONLY if you bought direct from Adobe via download
          -Log-in to your account and click this link https://account.adobe.com/products
          --click Order history on the left and then the link to your order that will show on the right
          --and finally click the link "Downloads and serial numbers" that will appear
          --as always, write the serial number in a text file AND copy that text file and the
          ---download file(s) to an external drive (or two) to be sure you have what you need
          -if you did not buy direct from Adobe via download you must find your original install
          --if you have an Education or volume license you MUST use your original media
          --the link for an Education or volume license download is not available at all
          -if you bought a disc and don't have a drive you will need to buy an external USB drive
          -if you bought a download from a 3rd party vendor you will need to contact that vendor

          Zdaniels
          ZdanielsAuthor
          Participant
          February 19, 2020

          So from what I can tell:

           

          I have a registered and confirmed CS6 ON my account, along with serial number. But because, ALL the way back in 2012, I didn't purchase from Adobe, they can't provide a simple install file? 

           

          Ridiculous if I do say so myself.

           

          To the best of my knowledge, I don't have the disc, nor the account for the third party provider I purchased CS6 from, as it was y'know, back in 2012. 

          I find it extremely hard to believe Adobe won't provide an install file for a product I can prove I own. It's terrible practise.

          LinSims
          Community Expert
          LinSimsCommunity Expert
          Community Expert
          February 19, 2020

          NM

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