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G
Gwhipple@ucsc.edu
Participant
May 12, 2020
Answered

I am trying to access Temporary AT HOME Access through University, but only given free trial option.

  • May 12, 2020
  • 3 replies
  • 2555 views

I am trying to access Temporary AT HOME Access through University, but only given free trial option. I made a new account with my school email and log in credentials, and my school UCSC has offered the temporary access, but I can only use the free 7 day trial software. Any suggestions to gain access?

Thanks-G

This topic has been closed for replies.
Correct answer Nancy OShea

Contact your school's IT dept to get the correct log-in ID and password.

 

1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with the ID and password your IT dept told you to use.

 

3 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
May 12, 2020

Contact your school's IT dept to get the correct log-in ID and password.

 

1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with the ID and password your IT dept told you to use.

 

Nancy O'Shea— Product User & Community Expert
    G
    Gwhipple@ucsc.eduAuthor
    Participant
    May 20, 2020

    Thanks Nancy- I'm now in, after getting IT add my name to a special list to grant me the access- I thought it would be automated but it wasn't exactly.

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      May 20, 2020

      Glad you got it all sorted.

       

      Nancy O'Shea— Product User & Community Expert
      Jeffrey_A_Wright
      Community Manager
      Jeffrey_A_WrightCommunity Manager
      Community Manager
      May 12, 2020

      Gwhipple, to add to John's response there is no Creative Cloud membership assigned to the e-mail address you used to post to this public discussion forum.  Please contact your education institution to obtain the information necessary to access the Creative Cloud membership.

      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      May 12, 2020

      Adobe is providing "free" access to its Creative Cloud apps only if you are in education as a teacher or student. For institutions that give students access to Creative Cloud apps through on-campus computer labs, Adobe is enabling those students to work remotely for 60 days through a temporary "at home" access.

       

      THIS HAS TO BE SET UP THROUGH THE SCHOOL

       

      https://theblog.adobe.com/adobe-enables-distance-learning-globally-schools-impacted-covid-19/
      -also read https://helpx.adobe.com/enterprise/kb/covid-19-education-labs.html

        G
        Gwhipple@ucsc.eduAuthor
        Participant
        May 20, 2020

        Thanks John, I was signed in through my school credential, but followed through with IT and it seems like they also needed to ass my name to a special list to activate- I'm in now!

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