I can't install any adobe cs version due to a pending restart

Report · Aug 25, 2012

I have tried to install adobe packs but the installer kept failing! Accoording to the adobe support advisor, it seems that a restart is still pending.

My problem is that I've restarted the computer several times, and even checked my windows 7 register for any pending files. Still nothing helped!

Can you help me with my problem?

Report · Aug 26, 2012

Please run system update to see if you have any updates pending. If the problem persists then Troubleshoot error messages | Bootstrapper CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-error-messages-bootstrapper-cs5.html has additional steps for you to try.

Report · Aug 26, 2012

That didn't help at all! My windows is fully up to date.

In my PDApp in the temp folder it get the following log:

8/27/2012 01:29:54 [INFO] Setup - Build Version - 6.0.335.0
8/27/2012 01:29:54 [INFO] Setup - Logging Level verbosity Set to 4
8/27/2012 01:29:54 [INFO] Setup - Start Adobe Setup
8/27/2012 01:29:54 [INFO] Setup - TimeLog: Bootstrapper Start
8/27/2012 01:29:54 [INFO] Setup - TimeLog: Start initial checks
8/27/2012 01:29:54 [INFO] Setup - Dictionary Path: C:\Users\#########\Desktop\CS6 Master Collection\Adobe CS6\resources\Dictionary\nl_NL\stringTable.zdct
8/27/2012 01:29:54 [INFO] PIM - Trying to access xml at path:C:\Users\##########\Desktop\CS6 Master Collection\Adobe CS6\resources\setup.xml
8/27/2012 01:29:54 [INFO] PIM - XML is valid
8/27/2012 01:29:54 [WARN] PIM - Failed to find Node
8/27/2012 01:29:54 [INFO] Setup - Found 6 packages in setup manifest
8/27/2012 01:29:54 [INFO] PIM - Build Version - 6.0.335.0
8/27/2012 01:29:54 [INFO] PIM - Logging Level verbosity Set to 4
8/27/2012 01:29:54 [INFO] Utilities - Folder does not exist
8/27/2012 01:29:54 [INFO] PIM - Build Version - 6.0.335.0
8/27/2012 01:29:54 [INFO] PIM - Logging Level verbosity Set to 4
8/27/2012 01:29:54 [INFO] PIM - CREATE PIM Instance ...
8/27/2012 01:29:54 [INFO] Utilities - File does not exist
8/27/2012 01:29:54 [INFO] Utilities - File does not exist
8/27/2012 01:29:54 [INFO] PIM - trying to createOrUpdatePIMDbSchema.
8/27/2012 01:29:54 [INFO] PIM - SUCCESS Created Tables.
8/27/2012 01:29:54 [INFO] PIM - PIM Database is Up To Date.
8/27/2012 01:29:54 [INFO] PIM - Updater Inventory location:C:\Users\###########\Desktop\CS6 Master Collection\Adobe CS6\resources\updaterinventory.dll
8/27/2012 01:29:54 [INFO] PIM - trying to createOrUpdatePIMDbSchema.
8/27/2012 01:29:54 [INFO] PIM - Current db schema version on machine 1.
8/27/2012 01:29:54 [INFO] PIM - Current db schema version to install 1.
8/27/2012 01:29:54 [INFO] PIM - PIM DB Schema is up to date. Current schema version is 1.
8/27/2012 01:29:54 [INFO] PIM - PIM Database is Up To Date.
8/27/2012 01:29:54 [INFO] PIM - Trying to access xml at path:C:\Users\\Desktop\CS6 Master Collection\Adobe CS6\packages\core\PDApp.pimx
8/27/2012 01:29:54 [INFO] PIM - XML is valid
8/27/2012 01:29:54 [WARN] PIM - Failed to find Node
8/27/2012 01:29:54 [INFO] PIM - PackageCheck: Package id DB6A859D-6542-41CB-8C81-548894F5AF7B is a old Package, new is installed on the system. Size required: 25707162
8/27/2012 01:29:54 [INFO] PIM - Trying to access xml at path:C:\Users\########\Desktop\CS6 Master Collection\Adobe CS6\packages\D6\D6.pimx
8/27/2012 01:29:54 [INFO] PIM - XML is valid
8/27/2012 01:29:54 [WARN] PIM - Failed to find Node
8/27/2012 01:29:54 [INFO] PIM - PackageCheck: Package id 325EE915-3603-483C-9AB6-27FF2ACD9E15 is a old Package, new is installed on the system. Size required: 3258208
8/27/2012 01:29:54 [INFO] PIM - Trying to access xml at path:C:\Users\###########\Desktop\CS6 Master Collection\Adobe CS6\packages\DECore\DECore.pimx
8/27/2012 01:29:54 [INFO] PIM - XML is valid
8/27/2012 01:29:54 [WARN] PIM - Failed to find Node
8/27/2012 01:29:54 [INFO] PIM - PackageCheck: Package id EFAA097D-45E3-4C97-858D-B788D0286E68 is a old Package, new is installed on the system. Size required: 27291279
8/27/2012 01:29:54 [INFO] PIM - Trying to access xml at path:C:\Users\############\Desktop\CS6 Master Collection\Adobe CS6\packages\DWA\DWA.pimx
8/27/2012 01:29:54 [INFO] PIM - XML is valid
8/27/2012 01:29:54 [WARN] PIM - Failed to find Node
8/27/2012 01:29:54 [INFO] PIM - PackageCheck: Same Package id E04AF2FA-0DD0-41FE-A54C-D21B4281F578 is installed on the system. This will be repaired. Size required: 4704944
8/27/2012 01:29:54 [INFO] PIM - Trying to access xml at path:C:\Users\############\Desktop\CS6 Master Collection\Adobe CS6\packages\P6\P6.pimx
8/27/2012 01:29:54 [INFO] PIM - XML is valid
8/27/2012 01:29:54 [WARN] PIM - Failed to find Node
8/27/2012 01:29:54 [INFO] PIM - PackageCheck: Package id B6250A29-6F83-4AC1-9FCB-55F5145666EF is a old Package, new is installed on the system. Size required: 13461716
8/27/2012 01:29:54 [INFO] PIM - Trying to access xml at path:C:\Users\############\Desktop\CS6 Master Collection\Adobe CS6\packages\LWA\LWA.pimx
8/27/2012 01:29:54 [INFO] PIM - XML is valid
8/27/2012 01:29:54 [WARN] PIM - Failed to find Node
8/27/2012 01:29:54 [INFO] PIM - PackageCheck: Same Package id 6723B986-6C15-498E-B5E9-68D769DF1A1C is installed on the system. This will be repaired. Size required: 10974706
8/27/2012 01:29:54 [INFO] PIM - Trying to access xml at path:C:\Users\############\Desktop\CS6 Master Collection\Adobe CS6\packages\UWA\UWA.pimx
8/27/2012 01:29:54 [INFO] PIM - XML is valid
8/27/2012 01:29:54 [WARN] PIM - Failed to find Node
8/27/2012 01:29:54 [INFO] PIM - PackageCheck: Package id C7711F19-8ED8-47E8-B9E0-C4CC5AF99F85 is a old Package, new is installed on the system. Size required: 10171029
8/27/2012 01:29:54 [INFO] PIM - PackageCheck: Extra Package id 1C93659B-015D-4316-9A3B-8D00E77CE948 found in ACF. Size required: 12071279
8/27/2012 01:29:54 [INFO] PIM - pim_haveEnoughDiskSpaceToInstallPackages reqSize ... 118404355
8/27/2012 01:29:54 [INFO] Setup - TimeLog: End initial checks
8/27/2012 01:29:54 [INFO] Setup - TimeLog: Begin Installing
8/27/2012 01:29:54 [INFO] Setup - Start Installing core package - C:\Users\############\Desktop\CS6 Master Collection\Adobe CS6\packages\core\PDApp.pimx
8/27/2012 01:29:54 [INFO] PIM - START installPackage at file C:\Users\###########\Desktop\CS6 Master Collection\Adobe CS6\packages\core\PDApp.pimx
8/27/2012 01:29:54 [INFO] PIM - Trying to access xml at path:C:\Users\############\Desktop\CS6 Master Collection\Adobe CS6\packages\core\PDApp.pimx
8/27/2012 01:29:54 [INFO] PIM - XML is valid
8/27/2012 01:29:54 [WARN] PIM - Failed to find Node
8/27/2012 01:29:54 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/core/ destPath :C:\Users\#############\AppData\Local\Adobe\OOBE\PDApp/core/

8/27/2012 01:29:54 [INFO] PIM - Function :copyPrimitive

8/27/2012 01:29:55 [INFO] Setup - Finished Installing core package - C:\Users\############\Desktop\CS6 Master Collection\Adobe CS6\packages\core\PDApp.pimx, Return status: 0

8/27/2012 01:29:55 [INFO] Setup - Start Installing package - C:\Users\#######\Desktop\CS6 Master Collection\Adobe CS6\packages\D6\D6.pimx
8/27/2012 01:29:55 [INFO] PIM - START installPackage at file C:\Users\##########\Desktop\CS6 Master Collection\Adobe CS6\packages\D6\D6.pimx
8/27/2012 01:29:55 [INFO] PIM - Trying to access xml at path:C:\Users\##########\Desktop\CS6 Master Collection\Adobe CS6\packages\D6\D6.pimx
8/27/2012 01:29:55 [INFO] PIM - XML is valid
8/27/2012 01:29:55 [WARN] PIM - Failed to find Node
8/27/2012 01:29:55 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/D6/ destPath :C:\Users\############\AppData\Local\Adobe\OOBE\PDApp/D6/

8/27/2012 01:29:55 [INFO] PIM - Function :copyPrimitive

8/27/2012 01:29:56 [INFO] Setup - Finished Installing package - C:\Users\##########\Desktop\CS6 Master Collection\Adobe CS6\packages\D6\D6.pimx

8/27/2012 01:29:56 [INFO] Setup - Start Installing package - C:\Users\############\Desktop\CS6 Master Collection\Adobe CS6\packages\DECore\DECore.pimx
8/27/2012 01:29:56 [INFO] PIM - START installPackage at file C:\Users\###########\Desktop\CS6 Master Collection\Adobe CS6\packages\DECore\DECore.pimx
8/27/2012 01:29:56 [INFO] PIM - Trying to access xml at path:C:\Users\###########\Desktop\CS6 Master Collection\Adobe CS6\packages\DECore\DECore.pimx
8/27/2012 01:29:56 [INFO] PIM - XML is valid
8/27/2012 01:29:56 [WARN] PIM - Failed to find Node
8/27/2012 01:29:56 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/DECore/ destPath :C:\Users\###########\AppData\Local\Adobe\OOBE\PDApp/DECore/

8/27/2012 01:29:56 [INFO] PIM - Function :copyPrimitive

8/27/2012 01:29:57 [INFO] Setup - Finished Installing package - C:\Users\##########\Desktop\CS6 Master Collection\Adobe CS6\packages\DECore\DECore.pimx

8/27/2012 01:29:57 [INFO] Setup - Start Installing package - C:\Users\##########\Desktop\CS6 Master Collection\Adobe CS6\packages\DWA\DWA.pimx
8/27/2012 01:29:57 [INFO] PIM - START installPackage at file C:\Users\##########\Desktop\CS6 Master Collection\Adobe CS6\packages\DWA\DWA.pimx
8/27/2012 01:29:57 [INFO] PIM - Trying to access xml at path:C:\Users\###########\Desktop\CS6 Master Collection\Adobe CS6\packages\DWA\DWA.pimx
8/27/2012 01:29:57 [INFO] PIM - XML is valid
8/27/2012 01:29:57 [WARN] PIM - Failed to find Node
8/27/2012 01:29:57 [INFO] PIM - Validating package file: 'C:\Users\###########\Desktop\CS6 Master Collection\Adobe CS6\packages\DWA\DWA.pimx'
8/27/2012 01:29:57 [INFO] PIM - Validating package file: 'C:\Users\############\Desktop\CS6 Master Collection\Adobe CS6\packages\DWA\DWA.pima'
8/27/2012 01:29:57 [INFO] PIM - SUCCESS insertPackageUpdateList.
8/27/2012 01:29:57 [INFO] PIM - SUCCESS insertAppletRegInfoList.
8/27/2012 01:29:57 [INFO] Utilities - File does not exist
8/27/2012 01:29:57 [INFO] PIM - SUCCESS installPackage at file C:\Users\############\Desktop\CS6 Master Collection\Adobe CS6\packages\DWA\DWA.pimx.
8/27/2012 01:29:57 [INFO] Setup - Finished Installing package - C:\Users\############\Desktop\CS6 Master Collection\Adobe CS6\packages\DWA\DWA.pimx

8/27/2012 01:29:57 [INFO] Setup - Start Installing package - C:\Users\#############\Desktop\CS6 Master Collection\Adobe CS6\packages\P6\P6.pimx
8/27/2012 01:29:57 [INFO] PIM - START installPackage at file C:\Users\#############\Desktop\CS6 Master Collection\Adobe CS6\packages\P6\P6.pimx
8/27/2012 01:29:57 [INFO] PIM - Trying to access xml at path:C:\Users\#############\Desktop\CS6 Master Collection\Adobe CS6\packages\P6\P6.pimx
8/27/2012 01:29:57 [INFO] PIM - XML is valid
8/27/2012 01:29:57 [WARN] PIM - Failed to find Node
8/27/2012 01:29:57 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/P6/ destPath :C:\Users\#############\AppData\Local\Adobe\OOBE\PDApp/P6/

8/27/2012 01:29:57 [INFO] PIM - Function :copyPrimitive

8/27/2012 01:29:59 [INFO] Setup - Finished Installing package - C:\Users\############\Desktop\CS6 Master Collection\Adobe CS6\packages\P6\P6.pimx

8/27/2012 01:29:59 [INFO] Setup - Start Installing package - C:\Users\############\Desktop\CS6 Master Collection\Adobe CS6\packages\LWA\LWA.pimx
8/27/2012 01:29:59 [INFO] PIM - START installPackage at file C:\Users\#############\Desktop\CS6 Master Collection\Adobe CS6\packages\LWA\LWA.pimx
8/27/2012 01:29:59 [INFO] PIM - Trying to access xml at path:C:\Users\###############\Desktop\CS6 Master Collection\Adobe CS6\packages\LWA\LWA.pimx
8/27/2012 01:29:59 [INFO] PIM - XML is valid
8/27/2012 01:29:59 [WARN] PIM - Failed to find Node
8/27/2012 01:29:59 [INFO] PIM - Validating package file: 'C:\Users\##############\Desktop\CS6 Master Collection\Adobe CS6\packages\LWA\LWA.pimx'
8/27/2012 01:29:59 [INFO] PIM - Validating package file: 'C:\Users\##############\Desktop\CS6 Master Collection\Adobe CS6\packages\LWA\LWA.pima'
8/27/2012 01:29:59 [INFO] PIM - SUCCESS insertPackageUpdateList.
8/27/2012 01:29:59 [INFO] PIM - SUCCESS insertAppletRegInfoList.
8/27/2012 01:30:00 [INFO] Utilities - File does not exist
8/27/2012 01:30:00 [INFO] PIM - SUCCESS installPackage at file C:\Users\###############\Desktop\CS6 Master Collection\Adobe CS6\packages\LWA\LWA.pimx.
8/27/2012 01:30:00 [INFO] Setup - Finished Installing package - C:\Users\#############\Desktop\CS6 Master Collection\Adobe CS6\packages\LWA\LWA.pimx

8/27/2012 01:30:00 [INFO] Setup - Start Installing package - C:\Users\#############\Desktop\CS6 Master Collection\Adobe CS6\packages\UWA\UWA.pimx
8/27/2012 01:30:00 [INFO] PIM - START installPackage at file C:\Users\##############\Desktop\CS6 Master Collection\Adobe CS6\packages\UWA\UWA.pimx
8/27/2012 01:30:00 [INFO] PIM - Trying to access xml at path:C:\Users\###########\Desktop\CS6 Master Collection\Adobe CS6\packages\UWA\UWA.pimx
8/27/2012 01:30:00 [INFO] PIM - XML is valid
8/27/2012 01:30:00 [WARN] PIM - Failed to find Node
8/27/2012 01:30:00 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/UWA/ destPath :C:\Users\#############\AppData\Local\Adobe\OOBE\PDApp/UWA/

8/27/2012 01:30:00 [INFO] PIM - Function :copyPrimitive

8/27/2012 01:30:01 [INFO] Setup - Finished Installing package - C:\Users\#############\Desktop\CS6 Master Collection\Adobe CS6\packages\UWA\UWA.pimx

8/27/2012 01:30:01 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/CCM/ destPath :C:\Users\#############\AppData\Local\Adobe\OOBE\PDApp/CCM/

8/27/2012 01:30:01 [INFO] PIM - Function :copyPrimitive

8/27/2012 01:30:03 [INFO] Utilities - File does not exist
8/27/2012 01:30:03 [INFO] Setup - TimeLog: End Installing. Now launching PDApp
8/27/2012 01:30:03 [INFO] Setup - TimeLog: PDApp launched with command "C:\Users\##########\AppData\Local\Adobe\OOBE\PDApp\core\PDApp.exe" --media="C:\Users\#####\Desktop\CS6 Master Collection\Adobe CS6" --appletID="DWA_UI" --appletVersion="2.0" --requiredSize=115629. Waiting for PDApp window to come
8/27/2012 01:30:03 [INFO] PDApp - Build Version - 6.2.112.0
8/27/2012 01:30:03 [INFO] PDApp - Logging Level verbosity Set to 4
8/27/2012 01:30:03 [INFO] PDApp - Detecting Applet Database Library file...
8/27/2012 01:30:03 [INFO] PDApp - Fetching Applet registeration information...
8/27/2012 01:30:03 [INFO] PDApp.AppletManager - AppletManager initialize...
8/27/2012 01:30:03 [INFO] PDApp.AppletManager - Applet database path - C:\Users\#######\AppData\Local\Adobe\OOBE\PDApp\core\..
8/27/2012 01:30:03 [INFO] PDApp.AppletManager - PIM library path - C:\Users\########\AppData\Local\Adobe\OOBE\PDApp\core\AdobePIM.dll
8/27/2012 01:30:03 [INFO] PDApp.AppletManager - Loading PIM library...
8/27/2012 01:30:03 [INFO] PIM - Build Version - 6.2.112.0
8/27/2012 01:30:03 [INFO] PIM - Logging Level verbosity Set to 4
8/27/2012 01:30:03 [INFO] PIM - CREATE PIM Instance ...
8/27/2012 01:30:03 [INFO] Utilities - File does not exist
8/27/2012 01:30:03 [INFO] PIM - trying to createOrUpdatePIMDbSchema.
8/27/2012 01:30:03 [INFO] PIM - Current db schema version on machine 1.
8/27/2012 01:30:03 [INFO] PIM - Current db schema version to install 1.
8/27/2012 01:30:03 [INFO] PIM - PIM DB Schema is up to date. Current schema version is 1.
8/27/2012 01:30:03 [INFO] PIM - PIM Database is Up To Date.
8/27/2012 01:30:03 [INFO] PDApp.AppletManager - Getting applet data from Applet database
8/27/2012 01:30:03 [INFO] PDApp.AppletManager - All installed pakages version string (pim_getCurrentPackagesVersion) is CCM:7.0.0.34|D6:6.2.112.0|DECore:6.2.112.0|DWA:3.0.94.0|LWA:3.0.64.0|P6:6.2.112.0|PDApp:6.2.112.0|UWA:6.2.112.0
8/27/2012 01:30:03 [INFO] PIM - PIMSqlite closeDB status 0
8/27/2012 01:30:03 [INFO] PIM - FREE PIM Instance ...
8/27/2012 01:30:03 [INFO] PDApp.AppletManager - Registering Applets...
8/27/2012 01:30:03 [INFO] PDApp.CommandLineParser - Parsing the command line provided. Number of command line arguments is 5
8/27/2012 01:30:03 [INFO] PDApp.AppletManager - Loading Applet Switcher library: C:\Users\##########\AppData\Local\Adobe\OOBE\PDApp\core\switcher\DWA_UI.dll
8/27/2012 01:30:03 [WARN] PDApp.AppletManager - Unable to get the applet switching info... Response is: 8
8/27/2012 01:30:03 [INFO] PDApp - Starting AsyncMessageProcessor
8/27/2012 01:30:03 [INFO] PDApp.AsyncMsgProcessor - AsyncMsgProcessor initialized...
8/27/2012 01:30:03 [INFO] PDApp.AsyncMsgProcessor - AsyncMsgProcessor started. on thread id = 8116
8/27/2012 01:30:03 [INFO] PDApp.WindowManager - Initializing native WindowManager
8/27/2012 01:30:03 [INFO] PDApp.WindowManager - Creating window instance
8/27/2012 01:30:03 [INFO] PDApp.WindowManager - Checking for appletID and appletVersion given in CommandLineOptions
8/27/2012 01:30:03 [INFO] PDApp.WindowManager - Creating APE stage instance
8/27/2012 01:30:04 [INFO] PDApp.ExternalGateway - MessageHandler initialized...
8/27/2012 01:30:04 [INFO] PDApp.ExternalGateway - ExternalGateway initialized...
8/27/2012 01:30:04 [INFO] PDApp.ExternalGateway - NativeCommandHandler initialized...
8/27/2012 01:30:04.439 [INFO] PDApp.StartupCommand Logging Level verbosity Set to INFO
8/27/2012 01:30:04.439 [INFO] PDApp.StartupCommand Processing the startup Command
8/27/2012 01:30:04.444 [INFO] PDAPP.AppletManager Starting Applet registeration...
8/27/2012 01:30:04.449 [INFO] PDAPP.MainDisplayMediator Looking up for the Exact versioned applet for ID :DWA_UI
8/27/2012 01:30:04.454 [INFO] PDAPP.AppletManager Loading Applet: DWA_UI Version = 2.0
8/27/2012 01:30:04.464 [INFO] PDApp.ZStringLoader PDAPP SWF - locale set to - nl_NL
8/27/2012 01:30:04.484 [INFO] PDAPP.AppletManager Loading progress0 out of 1341479
8/27/2012 01:30:04.489 [INFO] PDAPP.AppletManager Loading progress65536 out of 1341479
8/27/2012 01:30:04.489 [INFO] PDAPP.AppletManager Loading progress131072 out of 1341479
8/27/2012 01:30:04.489 [INFO] PDAPP.AppletManager Loading progress196608 out of 1341479
8/27/2012 01:30:04.494 [INFO] PDAPP.AppletManager Loading progress262144 out of 1341479
8/27/2012 01:30:04.494 [INFO] PDAPP.AppletManager Loading progress327680 out of 1341479
8/27/2012 01:30:04.494 [INFO] PDAPP.AppletManager Loading progress393216 out of 1341479
8/27/2012 01:30:04.494 [INFO] PDAPP.AppletManager Loading progress458752 out of 1341479
8/27/2012 01:30:04.499 [INFO] PDAPP.AppletManager Loading progress524288 out of 1341479
8/27/2012 01:30:04.499 [INFO] PDAPP.AppletManager Loading progress589824 out of 1341479
8/27/2012 01:30:04.499 [INFO] PDAPP.AppletManager Loading progress655360 out of 1341479
8/27/2012 01:30:04.504 [INFO] PDAPP.AppletManager Loading progress720896 out of 1341479
8/27/2012 01:30:04.504 [INFO] PDAPP.AppletManager Loading progress786432 out of 1341479
8/27/2012 01:30:04.504 [INFO] PDAPP.AppletManager Loading progress851968 out of 1341479
8/27/2012 01:30:04.504 [INFO] PDAPP.AppletManager Loading progress917504 out of 1341479
8/27/2012 01:30:04.509 [INFO] PDAPP.AppletManager Loading progress983040 out of 1341479
8/27/2012 01:30:04.509 [INFO] PDAPP.AppletManager Loading progress1048576 out of 1341479
8/27/2012 01:30:04.509 [INFO] PDAPP.AppletManager Loading progress1114112 out of 1341479
8/27/2012 01:30:04.509 [INFO] PDAPP.AppletManager Loading progress1179648 out of 1341479
8/27/2012 01:30:04.514 [INFO] PDAPP.AppletManager Loading progress1245184 out of 1341479
8/27/2012 01:30:04.514 [INFO] PDAPP.AppletManager Loading progress1310720 out of 1341479
8/27/2012 01:30:04.514 [INFO] PDAPP.AppletManager Loading progress1341479 out of 1341479
8/27/2012 01:30:04.874 [INFO] Deployment.D6FlexApplication Application load complete. Initializing the application
8/27/2012 01:30:04.879 [INFO] Deployment.ApplicationStartup Processing the application startup
8/27/2012 01:30:04.884 [INFO] PDApp.ExternalGateway Recieved Applet Loading Completion
8/27/2012 01:30:04.884 [INFO] Deployment.ApplicationStartup Communication Manager initialized. Loading ZString
8/27/2012 01:30:04.884 [INFO] ZStringLoader Trying to load ZString for preferred locale - nl_NL
8/27/2012 01:30:04.894 [INFO] ZStringLoader Locale set to - nl_NL
8/27/2012 01:30:04.894 [INFO] Deployment.ApplicationStartup ZString initialized with locale: 'nl_NL'. Starting deployment workflow.
8/27/2012 01:30:04.899 [INFO] Deployment.ApplicationStartup Font fallback applied is applicationFonts 'Lucida Grande, Segoe UI, Tahoma, _sans' inputControlFonts: 'Lucida Grande, Segoe UI, Tahoma, _sans'
8/27/2012 01:30:04.904 [INFO] Deployment.FetchMediaInformation Start fetching the payloads data
8/27/2012 01:30:04 [INFO] PDApp.AppletManager - Loading Applet - DWA_Native for WindowID - 1
8/27/2012 01:30:04 [INFO] DWANative - Build Version - 6.2.112.0
8/27/2012 01:30:04 [INFO] DWANative - Logging Level verbosity Set to 4
8/27/2012 01:30:04 [FATAL] DWANative - Error in getInstallStatusOfTheMedia ..
8/27/2012 01:30:04.934 [FATAL] DeploymentNativeApplet The start applet did not return the result xml. StartApplet returned <error>Failed to open session</error>
8/27/2012 01:30:04.934 [FATAL] Deployment.FetchMediaInformation Error in starting deployment native applet
8/27/2012 01:30:04.934 [INFO] AAMShared.DynamicViewMediator Showing screen with screenID : SCREEN_INSTALL_FAILURE
8/27/2012 01:30:05.034 [INFO] DeploymentNativeApplet Launch Successful
8/27/2012 01:30:05 [INFO] DWANative - Setting the event
8/27/2012 01:30:05 [INFO] Setup - TimeLog: PDApp window came. Exiting
8/27/2012 01:30:05.054 [INFO] Deployment.ScreenNavigationCommand Approximate total time taken in startup is 170 milliseconds
8/27/2012 01:30:05 [INFO] Setup - Bootstrapping successful. PDApp launched. Quitting Bootstrapper
8/27/2012 01:30:05 [INFO] PIM - PIMSqlite closeDB status 0
8/27/2012 01:30:05 [INFO] PIM - PIMSqlite closeDB status 0
8/27/2012 01:30:05 [INFO] PIM - FREE PIM Instance ...
8/27/2012 01:30:05 [INFO] Setup - ================= End Adobe Setup. Exit code: 0 =================

8/27/2012 01:30:06 [INFO] DWANative - Temp folder path is empty
8/27/2012 01:30:06 [INFO] PDApp.AppletManager - Un-loading Applet - DWA_Native for window ID - 1
8/27/2012 01:30:06 [INFO] PDApp.ExternalGateway - Callng the finalize function of the applet
8/27/2012 01:30:06 [INFO] PDApp.ExternalGateway - Unloading applet
8/27/2012 01:30:06.848 [INFO] PDApp.HostMessageHandler Recieved force window close message
8/27/2012 01:30:06.849 [INFO] PDApp.HostMessageHandler Sending message to native
8/27/2012 01:30:06 [INFO] PDApp.WindowManager - Window destruction reached for ID - 1
8/27/2012 01:30:07 [INFO] PDApp - Terminating native MessageQueueManager
8/27/2012 01:30:07 [INFO] PDApp - Terminating WindowManager
8/27/2012 01:30:07 [INFO] PDApp.WindowManager - Destroying PDApp main window's
8/27/2012 01:30:07 [INFO] PDApp.WindowManager - Destroying PDApp main window's sucessfully
8/27/2012 01:30:07 [INFO] PDApp - Terminating ExternalGateway
8/27/2012 01:30:07 [INFO] PDApp.ExternalGateway - ExternalGateway destructed
8/27/2012 01:30:07 [INFO] PDApp - Terminating MessageHandler
8/27/2012 01:30:07 [INFO] PDApp.ExternalGateway - MessageHandler finalize...
8/27/2012 01:30:07 [INFO] PDApp.ExternalGateway - MessageHandler destructed
8/27/2012 01:30:07 [INFO] PDApp - Terminating NativeCommandHandler
8/27/2012 01:30:07 [INFO] PDApp.ExternalGateway - NativeCommandHandler destructed
8/27/2012 01:30:07 [INFO] PDApp - Terminating AsyncMessageProcessor
8/27/2012 01:30:07 [INFO] PDApp.AsyncMsgProcessor - Destroying AsyncMsgProcessor
8/27/2012 01:30:07 [INFO] PDApp - Terminating NativePlatformHandler
8/27/2012 01:30:07 [INFO] PDApp - Terminating logger

What does that failed to find Node mean anyway?

Report · Aug 27, 2012

Did you try the following steps from the document listed in message #1?

A restart is pending (Windows)

If you receive the error "Installer has detected that a machine restart is pending. It is recommended that you quit the installer, restart try again," do the following:

Restart the computer and try the installation again.

If the installation fails, delete the InProgress registry key:

Disclaimer: This procedure involves editing the Windows registry. Adobe doesn't provide support for editing the registry, which contains critical system and application information. Make sure to back up the registry before editing it. For more information about the registry, see Windows registry information for advanced users on the Microsoft support site, or contact Microsoft.

Launch Windows Registry Editor.
- (Windows XP) Choose Start > Run, type regedit in the Open text box and click OK.
- (Windows Vista/ Windows 7) Choose Start, type regedit in the Search box, and press Enter.
Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager.
Delete the InProgress key.

Report · Aug 27, 2012

I have tried that as well...i even restarted many times. And in the register i can't find the InProgress key..

I tried all steps as told in your reply.

Report · Aug 27, 2012

Then the next step would be to review the installation logs. You will typically review the PDApp.log file, which was posted above, if you are receiving a failure trying to initialize the installer. Are you able to actually begin the install process prior to being informed there is a restart pending? If so then please review the steps listed at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for how to review your installation logs.

Report · Aug 27, 2012

first I get this window:

And then around the 70% perhaps, I get this error message (Dutch Language) :

It says that I am missing a file, but what file?

Report · Aug 27, 2012

This appears to be where you are receiving the fatal error:

8/27/2012 01:30:04 [FATAL] DWANative - Error in getInstallStatusOfTheMedia ..

8/27/2012 01:30:04.934 [FATAL] DeploymentNativeApplet The start applet did not return the result xml. StartApplet returned <error>Failed to open session</error>

8/27/2012 01:30:04.934 [FATAL] Deployment.FetchMediaInformation Error in starting deployment native applet

I would recommend you contact our support team for additional assistance. For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described.