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SteveDr
Known Participant
June 4, 2020
Answered

I have 2 plans on one account ...

  • June 4, 2020
  • 3 replies
  • 9924 views

I have 2 plans currently:

1. Photography plan - annual.

2. Creative Cloud annual.

I should be allowed to use Photoshop CC on 4 devices - is that correct?  

It does not allow me to activate Photshop on a third device without signing out of one of 2 other pcs I am using.

How can I get Creative Cloud on my third machine differentiate one plan from the other?

If that is not possible then can I transfer the Photography plan to a new account (that I just created?)

 

This topic has been closed for replies.
Correct answer Test Screen Name

Answer, no. You cannot add more subscriptions to an Adobe ID and get more devices. You do need multiple separate Adobe IDs. So you will indeed need to contact Adobe to sort this out. 

3 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
June 14, 2020

Adobe offers plans for businesses and schools that accommodate multiple users and devices.  

https://www.adobe.com/creativecloud/business/teams.html

 

Individual licenses are good for 1 person only on up to 2 devices (home/office, desktop/laptop).

 

 

Nancy O'Shea— Product User & Community Expert
    T
    Test Screen NameCorrect answer
    Legend
    June 4, 2020

    Answer, no. You cannot add more subscriptions to an Adobe ID and get more devices. You do need multiple separate Adobe IDs. So you will indeed need to contact Adobe to sort this out. 

      S
      SteveDrAuthor
      Known Participant
      June 12, 2020

      Thanks for your reply.  I wondered why Adobe would allow me to take out two subscriptions on one account, both with access to Photoshop CC then.  Oh well, I got in touch with support about this and they agreed to cancel my single app subscription - as a goodwill gesture.  Thanks to all who responded.

      T
      Test Screen Name
      Legend
      June 12, 2020

      I agree, accepting two subscriptions and running both at once makes no sense. Some people will prepay for 1 year subscriptions, and prepay for more and it does add up to more years. But this seems something different...

        M
        Community Expert
        Manan JoshiCommunity Expert
        Community Expert
        June 4, 2020

        Hello,

        Sorry to hear that you are facing trouble but unfortunately you will not find the help you need at these forums. These are peer to peer forums and no one here has access to your account information and hence can't help. You will have to contact Customer Care for the resolution of your issue. Click on the following link
        https://helpx.adobe.com/contact.html
        Make sure you are logged into your AdobeID, cookies are enabled on your browser. Click on the chat icon on the bottom right.
        Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
        https://tinyurl.com/y7cfrr7y

        -Manan

        -Manan
          S
          SteveDrAuthor
          Known Participant
          June 4, 2020

          Thanks for pointing me in the right direction Manan

          Much appreciated

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