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QT PI
Participating Frequently
May 27, 2015
Answered

Installation Failed -Unable to extract files...(EX20)

  • May 27, 2015
  • 3 replies
  • 20938 views

I just downloaded CC Installer.  I am trying to download Photoshop.  It looks like it gets all the way to the end of the %bar, then give me the message "Installation Failed - Unable to extract files. Press Retry to download the product again. (EX20).

I've Retried 3 times with the same result.  Any ideas?

This topic has been closed for replies.
Correct answer Govardhan.V

Quit Adobe Creative Cloud application.

Step 1)

Please press Windows+R button together and you will get a run command window, please type-in %temp% and hit enter.

Delete all contents present inside temp folder.

(You may skip the files which cannot be deleted)

Step 2)

Install any one of the softwares like WinRar, WinZip or  7-zip....etc

For example :

WinRAR archiver, a powerful tool to process RAR and ZIP files

or

http://www.7-zip.org/download.html

Step 3)

Launch Creative Cloud application and try to install Photoshop application again.

Note : Just incase , if you get same error , do not close Creative Cloud desktop app and let me know .

3 replies

Participant
July 18, 2017

I am having this problem on the PC for Lightroom 2015 CC. Photoshop 2017 CC installed correctly and I am the administrator on my machine. I installed WinRar and restarted the machine/installer. Still running into the same problem. Is there a way for me to directly download the file and extract/install myself?

willyk49796261
Participant
July 13, 2016

Hi, I'm having this same issue, and I found your advice, followed it exactly, but it didn't solve the problem! Would you please help me?

I uninstalled everything, restarted my computer, reinstalled 7-zip, deleted temp files, (except for the ones it didnt let me) and still at about 7% it says the same thing!

im running windows 7

Govardhan.V
Participating Frequently
July 14, 2016

Please check whether User Temp folder has Full Control permissions?

Enable Hidden files and folders view.

Navigate to C:> Users> " your user account name " > Appdata > Local>Temp.

Right click on Temp folder and select Properties option , then click on Security tab and check whether your User Account has Full Control Allowed for Temp folder ?

Example :

If not , provide Full control and then try to install CC app again .

-----------------------------------------------------------------------------------------

or you may try from Hidden Admin account.

Steps :

Step 1)

Click on Start menu button and then in the search box type in as CMD.

In the search results list , locate the option Command Prompt.

Right click on Command Prompt option and then select " Run as Administrator"  .

It will open Command Prompt window in elevated mode.

Step 2)

Now copy below command then right click on Command Prompt black screen window and select Paste option and press Enter key.

net user administrator /active:yes

You should see a message that the command completed successfully.

Step 3)

Restart the computer and login to user account named " Administrator"  and then launch Adobe Creative Cloud application and try to install CC apps..

Govardhan.V
Participating Frequently
May 27, 2015

Are you using Windows computer or Mac ?

QT PI
QT PIAuthor
Participating Frequently
May 27, 2015

Windows 7

Govardhan.V
Govardhan.VCorrect answer
Participating Frequently
May 27, 2015

Quit Adobe Creative Cloud application.

Step 1)

Please press Windows+R button together and you will get a run command window, please type-in %temp% and hit enter.

Delete all contents present inside temp folder.

(You may skip the files which cannot be deleted)

Step 2)

Install any one of the softwares like WinRar, WinZip or  7-zip....etc

For example :

WinRAR archiver, a powerful tool to process RAR and ZIP files

or

http://www.7-zip.org/download.html

Step 3)

Launch Creative Cloud application and try to install Photoshop application again.

Note : Just incase , if you get same error , do not close Creative Cloud desktop app and let me know .