Installation Flash Pro CS6, Windows 7 64 bit PC installation gets stuck

Forum|Forum|11 years ago
July 29, 2014
1 reply
2655 views

New download of Flash Pro CS6, first attempted to install on a PC running Windows 7 64 bit. The installation got stuck and unresponsive at the "Installing AdobeHelp" stage (approx 30% into the install.

I then tried the install on a PC running Windows XP 32 bit and exactly the same thing happened.

I am unable to proceed further - anyone got any advice?

This topic has been closed for replies.

Correct answer kglad

when your installation freezes, open your task manager>process and close the adobe help. installation should proceed.

kglad

Correct answer

Community Expert

when your installation freezes, open your task manager>process and close the adobe help. installation should proceed.

T

tmartynjonesAuthor

Participating Frequently

Thanks for the response, but no adobe help process present, just 3 instances of Adobe CEF Helper.exe*32 - which won't close - and 1 instance of AdobeIPCBroker.exe*32.

The only application present is Adobe Flash Professional CS6 - which when closed down aborts the whole installation.

T

tmartynjonesAuthor

Participating Frequently

OK, my response above was for the Windows 7 64 bit installation.

The advice to close the Adobe Help process was valid for the Windows XP 32 bit installation & installation is now complete.

I'll try a compatability install on the Windows 7 PC & see what happens.

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