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MilesDP15
Participant
June 18, 2013
Answered

Latest Creative Cloud doesn't work at all

  • June 18, 2013
  • 7 replies
  • 6997 views

Running Creative Cloud 1.0.0.181 on Mac 10.8.4.  Have tried Photoshop CS6, CC, and Flash CC - all applications fail to start with the error "Configuration error Please uninstall and reinstall the product. Error: 16."

I have uninstalled.  Reinstalled.  Unintalled with Creative Cloud Cleaner.  Reinstalled.  Same error.

I have also tried resetting the permissions on the Adobe PCD folder to no avail.

This is absurd.  Who is in charge of your installation scripts?

This topic has been closed for replies.
Correct answer MilesDP15

Okay I've got it working now.

Open Terminal (Applications > Utilities > Terminal)

Type in

sudo chmod -R 775 /Library/Application\ Support/Adobe

then enter your root password

Not sure why the Adobe Installer couldn't do this when the installation executes, but whatever.

7 replies

C
CapnJasper
Participant
February 13, 2014

Everything had been fine using CC for three months. I then had what I now know to be a major accounts permissions corruptions issue. Forgetting the best approach to computer problems is to go and stand under a tree and read the manual  I stuffed everything up and had to do a reinstall from Time Machine.

CC now unusable and reinstal required with Error 16's and no cure working

Also killed CS4 but never mind l only use those when in a hurry and CC drives me nuts.

Tried all of the suggestions on this discussion without success.

Eventually curious to see if this was a Firewall problem I went into my Firewall Options and added the CC apps after which everything has been fine.

Needed a failed install before I could  see the app to add it to the Firewall. Then did uninstall and reinstall.

An exception was Photoshop CC for which I had to open my Firewall. Of course it turned Firewall back on quick as.

Should add that I have not had a peep out of Adobe following my request for help.

I have since learned how to reset the Account Permissions via restart CMD R etc.

You will probably all pick up errrors in my terminology etc. but heck I drive boats not computers and this did work for me........

M
MilesDP15AuthorCorrect answer
Participant
June 19, 2013

Okay I've got it working now.

Open Terminal (Applications > Utilities > Terminal)

Type in

sudo chmod -R 775 /Library/Application\ Support/Adobe

then enter your root password

Not sure why the Adobe Installer couldn't do this when the installation executes, but whatever.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    June 19, 2013

    Thanks for the update Miles!

    J
    jakshumsky
    Participant
    June 19, 2013

    I have the same problem. Once the manager downloaded I tried to download CC. It acted like it is stalled (Mac OSX 10.8.4) and all I got was the Error 16 screen. I tried launching CS6 and the only app that would launch was Bridge. All apps produced the Error 16 screen. I uninstalled everything and used cleaner several times. Also checked permissions on a few folders from advise on any other thread. Nothing works. Now the manager does not even show CS6 so I cannot even go back and install that. I am dead in the water with work due!!! I hope they resolve this soon.

    M
    MilesDP15Author
    Participant
    June 19, 2013

    CC Manager only shows the CC version of the applications.  If you want CS6 then click on More Information under the desired app.  It will open a web browser for the CC version.  Scroll down and you'll see a drop down for the CC version - change this to the CS6 version.  Then scroll back up and click Download.

    M
    MilesDP15Author
    Participant
    June 19, 2013

    I have checked all the different folder permissions in the above links and they are fine.  Here are all the [ERROR] entries from Photoshop CC install log.  There are many permission issues, but without knowing what they should be the log is worthless.  Also, the last line of the log states "Exit Code: 0 - No error." so I'm not putting to much faith into these logs.

    There was an update since I posted yesterday, but I still get the same Error: 16 when I try to launch any Adobe product.

    06/18/13 15:20:00:537 | [ERROR] |  | OOBE | DE |  |  |  | 83882 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/LensProfiles/1.0/Zeiss/Nikon". Check and correct folder & parent directory permissions and then try again.(Seq 10)

    06/18/13 15:20:00:539 | [ERROR] |  | OOBE | DE |  |  |  | 83882 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/LensProfiles/1.0/Zeiss/Canon". Check and correct folder & parent directory permissions and then try again.(Seq 19)

    06/18/13 15:20:00:539 | [ERROR] |  | OOBE | DE |  |  |  | 83882 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/LensProfiles/1.0/Zeiss". Check and correct folder & parent directory permissions and then try again.(Seq 20)

    06/18/13 15:20:00:561 | [ERROR] |  | OOBE | DE |  |  |  | 83882 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/LensProfiles/1.0/Sigma/Sony". Check and correct folder & parent directory permissions and then try again.(Seq 159)

    06/18/13 15:20:00:569 | [ERROR] |  | OOBE | DE |  |  |  | 83882 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/LensProfiles/1.0/Sigma/Sigma". Check and correct folder & parent directory permissions and then try again.(Seq 221)

    06/18/13 15:20:00:577 | [ERROR] |  | OOBE | DE |  |  |  | 83882 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/LensProfiles/1.0/Sigma/Olympus". Check and correct folder & parent directory permissions and then try again.(Seq 280)

    06/18/13 15:20:00:585 | [ERROR] |  | OOBE | DE |  |  |  | 83882 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/LensProfiles/1.0/Sigma/Nikon". Check and correct folder & parent directory permissions and then try again.(Seq 336)

    06/18/13 15:20:00:602 | [ERROR] |  | OOBE | DE |  |  |  | 83882 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/LensProfiles/1.0/Sigma/Canon". Check and correct folder & parent directory permissions and then try again.(Seq 392)

    06/18/13 15:20:00:602 | [ERROR] |  | OOBE | DE |  |  |  | 83882 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/LensProfiles/1.0/Sigma". Check and correct folder & parent directory permissions and then try again.(Seq 393)

    06/18/13 15:20:00:611 | [ERROR] |  | OOBE | DE |  |  |  | 83882 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/LensProfiles/1.0/Pentax". Check and correct folder & parent directory permissions and then try again.(Seq 461)

    06/18/13 15:20:00:624 | [ERROR] |  | OOBE | DE |  |  |  | 83882 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/LensProfiles/1.0/Nikon". Check and correct folder & parent directory permissions and then try again.(Seq 540)

    06/18/13 15:20:00:632 | [ERROR] |  | OOBE | DE |  |  |  | 83882 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/LensProfiles/1.0/Hasselblad". Check and correct folder & parent directory permissions and then try again.(Seq 591)

    06/18/13 15:20:00:648 | [ERROR] |  | OOBE | DE |  |  |  | 83882 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/LensProfiles/1.0/Canon". Check and correct folder & parent directory permissions and then try again.(Seq 682)

    06/18/13 15:20:00:649 | [ERROR] |  | OOBE | DE |  |  |  | 83882 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/LensProfiles/1.0". Check and correct folder & parent directory permissions and then try again.(Seq 687)

    06/18/13 15:20:00:649 | [ERROR] |  | OOBE | DE |  |  |  | 83882 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/LensProfiles". Check and correct folder & parent directory permissions and then try again.(Seq 688)

    06/18/13 15:20:00:720 | [ERROR] |  | OOBE | DE |  |  |  | 83882 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/CameraProfiles/Camera". Check and correct folder & parent directory permissions and then try again.(Seq 1215)

    06/18/13 15:20:00:780 | [ERROR] |  | OOBE | DE |  |  |  | 83882 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/CameraProfiles/Adobe Standard". Check and correct folder & parent directory permissions and then try again.(Seq 1540)

    06/18/13 15:20:00:780 | [ERROR] |  | OOBE | DE |  |  |  | 83882 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/CameraProfiles". Check and correct folder & parent directory permissions and then try again.(Seq 1541)

    06/18/13 15:20:00:780 | [ERROR] |  | OOBE | DE |  |  |  | 83882 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw". Check and correct folder & parent directory permissions and then try again.(Seq 1542)

    06/18/13 15:20:30:935 | [INFO] |  | OOBE | DE |  |  |  | 83854 | Please see specific errors for troubleshooting. For example, ERROR: DF037 ...

    06/18/13 15:40:00:113 | [ERROR] |  | OOBE | DE |  |  |  | 93268 | DF037: Unable to delete directory "/Users/milesdp5/Library/Preferences/Adobe/dynamiclinkmediaserver". Check and correct folder & parent directory permissions and then try again.(Seq 1)

    06/18/13 15:40:00:113 | [ERROR] |  | OOBE | DE |  |  |  | 93268 | DF037: Unable to delete directory "/Users/milesdp5/Library/Preferences/Adobe/Adobe QT32 Server". Check and correct folder & parent directory permissions and then try again.(Seq 2)

    06/18/13 15:40:00:113 | [ERROR] |  | OOBE | DE |  |  |  | 93268 | DF037: Unable to delete directory "/Users/milesdp5/Library/Application Support/Adobe/dynamiclinkmediaserver". Check and correct folder & parent directory permissions and then try again.(Seq 3)

    06/18/13 15:40:00:113 | [ERROR] |  | OOBE | DE |  |  |  | 93268 | DF037: Unable to delete directory "/Library/Application Support/Adobe/Startup Scripts CS6". Check and correct folder & parent directory permissions and then try again.(Seq 4)

    06/18/13 15:40:00:113 | [ERROR] |  | OOBE | DE |  |  |  | 93268 | DF037: Unable to delete directory "/Library/Application Support/Adobe/Scripting Dictionaries CS6". Check and correct folder & parent directory permissions and then try again.(Seq 5)

    06/18/13 15:40:00:114 | [ERROR] |  | OOBE | DE |  |  |  | 93268 | DF037: Unable to delete directory "/Library/Application Support/Adobe/Linguistics/6.0/Providers/Plugins2". Check and correct folder & parent directory permissions and then try again.(Seq 6)

    06/18/13 15:40:00:114 | [ERROR] |  | OOBE | DE |  |  |  | 93268 | DF037: Unable to delete directory "/Library/Application Support/Adobe/Linguistics/6.0/Providers". Check and correct folder & parent directory permissions and then try again.(Seq 7)

    06/18/13 15:40:00:114 | [ERROR] |  | OOBE | DE |  |  |  | 93268 | DF037: Unable to delete directory "/Library/Application Support/Adobe/Linguistics/6.0". Check and correct folder & parent directory permissions and then try again.(Seq 8)

    06/18/13 15:40:00:114 | [ERROR] |  | OOBE | DE |  |  |  | 93268 | DF037: Unable to delete directory "/Library/Application Support/Adobe/Linguistics". Check and correct folder & parent directory permissions and then try again.(Seq 9)

    06/18/13 15:40:00:114 | [ERROR] |  | OOBE | DE |  |  |  | 93268 | DF037: Unable to delete directory "/Library/Application Support/Adobe/Keyfiles/dynamiclink". Check and correct folder & parent directory permissions and then try again.(Seq 10)

    06/18/13 15:40:00:114 | [ERROR] |  | OOBE | DE |  |  |  | 93268 | DF037: Unable to delete directory "/Library/Application Support/Adobe/Keyfiles". Check and correct folder & parent directory permissions and then try again.(Seq 11)

    06/18/13 15:40:00:114 | [ERROR] |  | OOBE | DE |  |  |  | 93268 | DF037: Unable to delete directory "/Library/Application Support/Adobe/Common". Check and correct folder & parent directory permissions and then try again.(Seq 12)

    06/18/13 15:40:00:114 | [ERROR] |  | OOBE | DE |  |  |  | 93268 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/LensProfiles/1.0/Zeiss/Nikon". Check and correct folder & parent directory permissions and then try again.(Seq 13)

    06/18/13 15:40:00:114 | [ERROR] |  | OOBE | DE |  |  |  | 93268 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/LensProfiles/1.0/Zeiss/Canon". Check and correct folder & parent directory permissions and then try again.(Seq 14)

    06/18/13 15:40:00:115 | [ERROR] |  | OOBE | DE |  |  |  | 93268 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/LensProfiles/1.0/Zeiss". Check and correct folder & parent directory permissions and then try again.(Seq 15)

    06/18/13 15:40:00:115 | [ERROR] |  | OOBE | DE |  |  |  | 93268 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/LensProfiles/1.0/Sigma/Sony". Check and correct folder & parent directory permissions and then try again.(Seq 16)

    06/18/13 15:40:00:115 | [ERROR] |  | OOBE | DE |  |  |  | 93268 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/LensProfiles/1.0/Sigma/Sigma". Check and correct folder & parent directory permissions and then try again.(Seq 17)

    06/18/13 15:40:00:115 | [ERROR] |  | OOBE | DE |  |  |  | 93268 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/LensProfiles/1.0/Sigma/Olympus". Check and correct folder & parent directory permissions and then try again.(Seq 18)

    06/18/13 15:40:00:115 | [ERROR] |  | OOBE | DE |  |  |  | 93268 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/LensProfiles/1.0/Sigma/Nikon". Check and correct folder & parent directory permissions and then try again.(Seq 19)

    06/18/13 15:40:00:115 | [ERROR] |  | OOBE | DE |  |  |  | 93268 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/LensProfiles/1.0/Sigma/Canon". Check and correct folder & parent directory permissions and then try again.(Seq 20)

    06/18/13 15:40:00:115 | [ERROR] |  | OOBE | DE |  |  |  | 93268 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/LensProfiles/1.0/Sigma". Check and correct folder & parent directory permissions and then try again.(Seq 21)

    06/18/13 15:40:00:115 | [ERROR] |  | OOBE | DE |  |  |  | 93268 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/LensProfiles/1.0/Pentax". Check and correct folder & parent directory permissions and then try again.(Seq 22)

    06/18/13 15:40:00:115 | [ERROR] |  | OOBE | DE |  |  |  | 93268 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/LensProfiles/1.0/Nikon". Check and correct folder & parent directory permissions and then try again.(Seq 23)

    06/18/13 15:40:00:116 | [ERROR] |  | OOBE | DE |  |  |  | 93268 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/LensProfiles/1.0/Hasselblad". Check and correct folder & parent directory permissions and then try again.(Seq 24)

    06/18/13 15:40:00:116 | [ERROR] |  | OOBE | DE |  |  |  | 93268 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/LensProfiles/1.0/Canon". Check and correct folder & parent directory permissions and then try again.(Seq 25)

    06/18/13 15:40:00:116 | [ERROR] |  | OOBE | DE |  |  |  | 93268 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/LensProfiles/1.0". Check and correct folder & parent directory permissions and then try again.(Seq 26)

    06/18/13 15:40:00:116 | [ERROR] |  | OOBE | DE |  |  |  | 93268 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/LensProfiles". Check and correct folder & parent directory permissions and then try again.(Seq 27)

    06/18/13 15:40:00:116 | [ERROR] |  | OOBE | DE |  |  |  | 93268 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/CameraProfiles/Camera". Check and correct folder & parent directory permissions and then try again.(Seq 28)

    06/18/13 15:40:00:116 | [ERROR] |  | OOBE | DE |  |  |  | 93268 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/CameraProfiles/Adobe Standard". Check and correct folder & parent directory permissions and then try again.(Seq 29)

    06/18/13 15:40:00:116 | [ERROR] |  | OOBE | DE |  |  |  | 93268 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/CameraProfiles". Check and correct folder & parent directory permissions and then try again.(Seq 30)

    06/18/13 15:40:00:117 | [ERROR] |  | OOBE | DE |  |  |  | 93268 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw". Check and correct folder & parent directory permissions and then try again.(Seq 31)

    06/18/13 15:40:00:117 | [ERROR] |  | OOBE | DE |  |  |  | 93268 | DF037: Unable to delete directory "/Library/Application Support/Adobe/Adobe/AdobePatchFiles". Check and correct folder & parent directory permissions and then try again.(Seq 33)

    06/18/13 15:40:00:117 | [ERROR] |  | OOBE | DE |  |  |  | 93268 | DF037: Unable to delete directory "/Library/Application Support/Adobe/Adobe". Check and correct folder & parent directory permissions and then try again.(Seq 34)

    06/18/13 15:40:03:577 | [INFO] |  | OOBE | DE |  |  |  | 93071 | Please see specific errors for troubleshooting. For example, ERROR: DF037 ...

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    June 19, 2013

    Miles it appears your file permissions under your current user account have become compromised.  Please try the steps referenced by Lee_Ann_H in message #6.

    Sumit Singh7733893
    Community Manager
    Sumit Singh7733893Community Manager
    Community Manager
    June 19, 2013

    Hi MilesDP15,

    Please try to follow the steps given in the following knowledge base article corresponding to the error you are getting.

    Skip the solutions which alreadty tried.

    http://helpx.adobe.com/x-productkb/policy-pricing/configuration-error-cs5.html

    T
    TatKC
    Participant
    June 19, 2013

    I tried this without success. I stated so in my post: "Checked permissions for both Adobe PCD folder and SLStore folder, and these matched the recommendations."

    It also seems that Miles tried as well: "I have also tried resetting the permissions on the Adobe PCD folder to no avail."

    Since this is the only recommendation that Adobe is offering, we have all come across it and tried it: Miles, myself, the Adobe chat agent and the Adobe phone agent. Something new must be broken in this case.

    Thanks for your concern.

    T
    TatKC
    Participant
    June 19, 2013

    Same here. No answers to offer, but downloading InDesign CC broke all of my CS6 applications. Cannot open because I just get the same Configuration Error 16. Uninstalled, reinstalled from both disc and CC, but same error. Checked permissions for both Adobe PCD folder and SLStore folder, and these matched the recommendations. Ran the Adobe Support Advisor software, and it found no errors. Adobe Muse seems unaffected, but InDesign, Illustrator, Photoshop and Dreamweaver are all suffering from this error. Bridge seems to work in CS6, but I've stopped updating fearing that I will break something else, so have not tried the CC version. Running Mac Pro with OS X 10.8.4 and 24 GB of RAM. Everything worked perfectly until the attempted CC update of ID this morning. That's the last of my access to the CS apps I require. Adobe Chat could not help. On the phone with Adobe support now, and they are regurgitating the same support procedures. I've been escalated to Tier 2 and should expect a call back within 24 hours. Lovely! There was a time when new software from Adobe was a time of excitement.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    June 18, 2013

    MilesDP15 have you reviewed your installation logs to determine the exact error you are receiving during the installation process?  If not then please see Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for information on how to locate and interpret the installation log files.

    K
    klbrdshw
    Participant
    June 19, 2013

    I have also taken all of these steps, the one below from Mr. Singh, as well as checking the installation logs. They all report "no errors." The applications are installed. The problem is they won't open. Instead a message comes up:

    Configuration error

    Please uninstall and reinstall the product.

    If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen.

    Error: 16

    The trouble began this morning after an update to the Application Manager came up on my screen. Then, once I closed an Adobe application, I could no longer open it or any other, the exception being Bridge in both CS6 and CC. They both work. I've uninstalled all products, then reinstalled. Same result. A major client is waiting on a revision to an Illustrator file in order to go to press. Please help.

    L
    Lee_Ann_H
    Participating Frequently
    June 19, 2013

    This thread might be of help to regarding permissions errors.  http://forums.adobe.com/message/5175823#5175823 

    Let us know if you are able to solve the issues you are having.

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