Lightroom 2

[qsm54]

I am trying to download Lightroom 2 and keep getting a message that installation failed  and to contact customer support. I need this to install my Lightroom 4 upgrade

[Ned Murphy]

You should not need it installed to upgrade.  You should only need the serial number from version 2.  During the installation of version 4 it should ask for the serial number of the preceding version.

[qsm54]

I tried to do that and did enter the number when I installed LR4 but I got a message back that said it was missing some elements. Not sure what it was referring too because it did not get specific

[John Waller · Accepted solution]

Try uninstalling and reinstalling LR4.

Which operating system?

[qsm54]

I got it working thanks for the help