Lightroom Download stops at 42%?

Question

Hello,My lightroom download stops at 42% on my creative cloud application and I have no idea why!I looked up some similar situations, and for each situation it says to log out and log back in. However, I cannot log out of my account and have no idea why!My computer is a Macbook Pro, 2011. It works perfectly fine, but i don't know why lightroom won't download and why im having these problems.Thanks

Jeffrey_A_Wright · Accepted Answer

CreativeCloud_v4_2

FALSE true install 07/30/17 18:40:14:176 | [INFO] | | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 105940 | Exiting hdpimInstallProduct with status '0'07/30/17 18:40:15:400 | [INFO] | | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 105957 | Successfully deleted directory from path: /tmp/2965AAF5-BA00-40D3-979A-8B4C07DE6981. Recursive: 107/30/17 18:40:15:400 | [INFO] | | HDSetup | HDPIM | ApplicationManager | | HDPIM | 105957 | Populating install data from Application JSON07/30/17 18:40:15:406 | [INFO] | | HDSetup | HDPIM | ApplicationManager | | HDPIM | 105957 | Sanitizing data for product-'CoreSync' 07/30/17 18:40:15:406 | [INFO] | | HDSetup | HDPIM | ApplicationManager | | HDPIM | 105957 | HD Packager Version-'0.0.154' 07/30/17 18:40:15:410 | [INFO] | | HDSetup | HDPIM | ApplicationManager | | HDPIM | 105957 | mul is specified in supported language list, hence installing for all languages07/30/17 18:40:15:410 | [INFO] | | HDSetup | HDPIM | ApplicationManager | | HDPIM | 105957 | Sorting packages to install07/30/17 18:40:15:411 | [INFO] | | HDSetup | HDPIM | ApplicationManager | | HDPIM | 105957 | Package (Name: CoreSync-mul Version: 2.4.1.35) selected for install07/30/17 18:40:15:412 | [INFO] | | HDSetup | HDPIM | TaskManager | | HDPIM | 106026 | Starting 'DOWNLOAD' task for Package (Name: CoreSync-mul Version: 2.4.1.35) 07/30/17 18:40:15:413 | [INFO] | | HDSetup | HDPIM | DownloadManager | | HDPIM | 106026 | Package (Name: CoreSync-mul Version: 2.4.1.35) Download info - DownloadSize: 38328649, DownloadPath:'/tmp/E872FEB6-C339-4A30-AF01-F16431EC796C'07/30/17 18:40:26:572 | [INFO] | | HDSetup | HDPIM | TaskManager | | HDPIM | 106027 | Starting 'EXTRACT' task for Package (Name: CoreSync-mul Version: 2.4.1.35) 07/30/17 18:40:26:572 | [INFO] | | HDSetup | HDPIM | TaskManager | | HDPIM | 106026 | Completed 'DOWNLOAD' task for Package (Name: CoreSync-mul Version: 2.4.1.35), Time taken '11' sec 07/30/17 18:40:26:573 | [INFO] | | HDSetup | HDPIM | ExtractManager | | HDPIM | 106027 | Package (Name: CoreSync-mul Version: 2.4.1.35) Extract info - ExtractSize: 89982512, ExtractPath:'/.adobeTemp/71A4E807-8EAF-4F49-9E2C-BCDC32ED2C6B'07/30/17 18:40:26:591 | [INFO] | | HDSetup | HDPIM | HDZIPHelper | | HDPIM | 106027 | starting decompression of file /tmp/E872FEB6-C339-4A30-AF01-F16431EC796C/CoreSync-mul.zip to folder /.adobeTemp/71A4E807-8EAF-4F49-9E2C-BCDC32ED2C6B with type Zip-Deflated07/30/17 18:40:27:488 | [INFO] | | HDSetup | HDPIM | HDZIPHelper | | HDPIM | 106027 | completed decompression of file /tmp/E872FEB6-C339-4A30-AF01-F16431EC796C/CoreSync-mul.zip at folder /.adobeTemp/71A4E807-8EAF-4F49-9E2C-BCDC32ED2C6B with type Zip-Deflated with status code 007/30/17 18:40:27:492 | [INFO] | | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 106027 | Successfully deleted directory from path: /tmp/E872FEB6-C339-4A30-AF01-F16431EC796C. Recursive: 107/30/17 18:40:27:492 | [INFO] | | HDSetup | HDPIM | TaskManager | | HDPIM | 106027 | Completed 'EXTRACT' task for Package (Name: CoreSync-mul Version: 2.4.1.35), Time taken '1' sec 07/30/17 18:40:27:492 | [INFO] | | HDSetup | HDPIM | TaskManager | | HDPIM | 106028 | Starting 'INSTALL' task for Package (Name: CoreSync-mul Version: 2.4.1.35) 07/30/17 18:40:27:557 | [INFO] | | HDSetup | OOBEUtils | ProcessUtils | | OOBEUtils | 106028 | Launch Process With Task 07/30/17 18:40:28:242 | [INFO] | | HDSetup | OOBEUtils | ProcessUtils | | OOBEUtils | 106028 | Launch Process With Task 07/30/17 18:40:31:045 | [INFO] | | HDSetup | OOBEUtils | ProcessUtils | | OOBEUtils | 106028 | Launch Process With Task 07/30/17 18:40:31:329 | [INFO] | | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 106028 | Successfully deleted directory from path: /.adobeTemp/71A4E807-8EAF-4F49-9E2C-BCDC32ED2C6B. Recursive: 107/30/17 18:40:31:329 | [INFO] | | HDSetup | HDPIM | TaskManager | | HDPIM | 106028 | Completed 'INSTALL' task for Package (Name: CoreSync-mul Version: 2.4.1.35), Time taken '4' sec 07/30/17 18:40:32:455 | [WARN] | | HDSetup | OOBEUtils | XMLParser | | OOBEUtils | 105957 | ERROR invalid xml file path. Could not read data from path /Applications/Utilities/Adobe Sync/application.xml07/30/17 18:40:32:457 | [WARN] | | HDSetup | OOBEUtils | XMLParser | | OOBEUtils | 105957 | Error Description Error Domain=NSCocoaErrorDomain Code=260 "The file “application.xml” couldn’t be opened because there is no such file." UserInfo={NSFilePath=/Applications/Utilities/Adobe Sync/application.xml, NSUnderlyingError=0x7a649770 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}}07/30/17 18:40:32:457 | [ERROR] | | HDSetup | HDPIM | AMTConfig | | HDPIM | 105957 | Cannot load AMT config file '/Applications/Utilities/Adobe Sync/application.xml'07/30/17 18:40:32:457 | [ERROR] | | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 105957 | Error Failed to copy src file '/Applications/Utilities/Adobe Sync/application.xml' to dst file '/Library/Application Support/Adobe/PCF/{COSY-2.4.1-32-ADBEADBEADBEADBEADBEAD}.V7{}CoreSync-2.4.1-Mac-GM.xml'.07/30/17 18:40:32:457 | [ERROR] | | HDSetup | HDPIM | AMTConfig | | HDPIM | 105957 | Unable to copy AMT config file '/Applications/Utilities/Adobe Sync/application.xml' to pcf folder '/Library/Application Support/Adobe/PCF/{COSY-2.4.1-32-ADBEADBEADBEADBEADBEAD}.V7{}CoreSync-2.4.1-Mac-GM.xml'07/30/17 18:40:32:767 | [INFO] | | HDSetup | HDSetup | AppContext | | HDSetup | 105956 | Exit Code: 0-------------------------------------- Summary -------------------------------------- - 0 fatal error(s), 3 error(s), 2 warnings(s) ERROR: Cannot load AMT config file '/Applications/Utilities/Adobe Sync/application.xml'ERROR: Error Failed to copy src file '/Applications/Utilities/Adobe Sync/application.xml' to dst file '/Library/Application Support/Adobe/PCF/{COSY-2.4.1-32-ADBEADBEADBEADBEADBEAD}.V7{}CoreSync-2.4.1-Mac-GM.xml'.ERROR: Unable to copy AMT config file '/Applications/Utilities/Adobe Sync/application.xml' to pcf folder '/Library/Application Support/Adobe/PCF/{COSY-2.4.1-32-ADBEADBEADBEADBEADBEAD}.V7{}CoreSync-2.4.1-Mac-GM.xml'WARN: ERROR invalid xml file path. Could not read data from path /Applications/Utilities/Adobe Sync/application.xmlWARN: Error Description Error Domain=NSCocoaErrorDomain Code=260 "The file “application.xml” couldn’t be opened because there is no such file." UserInfo={NSFilePath=/Applications/Utilities/Adobe Sync/application.xml, NSUnderlyingError=0x7a649770 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}}-------------------------------------------------------------------------------------07/30/17 18:40:33:180 | [INFO] | | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 105940 | Inside hdpimTerminateSession07/30/17 18:40:33:181 | [INFO] | | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 105940 | Exiting hdpimTerminateSession, successfully closed session '0'07/30/17 18:40:33:188 | [WARN] | | HDSetup | OOBEUtils | CommBridge | | OOBEUtils | 105940 | Aborting write on pipe 6 , errno: 3207/30/17 18:40:33:188 | [INFO] | | HDSetup | HDSetup | AppContext | | HDSetup | 105934 | Exit Code: 0-------------------------------------- Summary -------------------------------------- - 0 fatal error(s), 3 error(s), 2 warnings(s) ERROR: Cannot load AMT config file '/Applications/Utilities/Adobe Sync/application.xml'ERROR: Error Failed to copy src file '/Applications/Utilities/Adobe Sync/application.xml' to dst file '/Library/Application Support/Adobe/PCF/{COSY-2.4.1-32-ADBEADBEADBEADBEADBEAD}.V7{}CoreSync-2.4.1-Mac-GM.xml'.ERROR: Unable to copy AMT config file '/Applications/Utilities/Adobe Sync/application.xml' to pcf folder '/Library/Application Support/Adobe/PCF/{COSY-2.4.1-32-ADBEADBEADBEADBEADBEAD}.V7{}CoreSync-2.4.1-Mac-GM.xml'WARN: ERROR invalid xml file path. Could not read data from path /Applications/Utilities/Adobe Sync/application.xmlWARN: Error Description Error Domain=NSCocoaErrorDomain Code=260 "The file “application.xml” couldn’t be opened because there is no such file." UserInfo={NSFilePath=/Applications/Utilities/Adobe Sync/application.xml, NSUnderlyingError=0x7a649770 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}}-------------------------------------------------------------------------------------07/30/17 18:40:33:188 | [WARN] | | HDSetup | OOBEUtils | CommBridge | | OOBEUtils | 105940 | Writing info packet to pipe failed with error code -107/30/17 18:40:33:189 | [INFO] | | HDSetup | HDSetup | AppContext | | HDSetup | 105934 | ************************* END Adobe Setup *************************Brytan8888 thank you for the update. Do you use a System optimizer utility or did you recently restore your applications and documents from a back up?From the error message it appears that currently installed files, in this case the Application.xml is unable to be read and moved to the required location.To resolve this error I would recommend removing all installed Adobe Creative applications including Lightroom CC 2015. To do so please complete the following steps Brytan8888:Run all available uninstallers located in Applications/Utilities/Adobe Installers - Uninstall or remove Creative Cloud apps Uninstall the Adobe Creative Cloud desktop application after all other applications are removedDownload and run the CC Cleaner Tool - Use the Creative Cloud Cleaner Tool to solve installation problems Download and install the Adobe Creative Cloud desktop application and Lightroom CC 2015 - Download and install Creative Cloud apps This should restore the required files. Also the current version of Lightroom CC 2015 will be installed as part of the installation process through the Creative Cloud desktop app.Please update this discussion if you have any questions, or encounter additional errors, Brytan8888.

javaunf49343446 · Answer

If you're on wifi, try to use mobile hotspot from your cell phone plan. That solved my problem!!

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