My creative cloud icon is grayed out and I can't sign in

Hi - my creative cloud icon is grayed out and I can't seem to log in. On a Mac running latest version of OSX

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Correct answer Anushri

Hello JeffP0830,

Try to force quit creative cloud desktop application and relaunch . If still not able to sign in trash opm.db file.

Use path : username > Library > Application Support > Adobe > OOBE > opm.db

Can you also share screenshot of creative cloud desktop application?

Regards

Anushri Attre

Participant

I do not have a opm.db file to delete.

AnushriCorrect answer

Participating Frequently

Hello JeffP0830,

Try to force quit creative cloud desktop application and relaunch . If still not able to sign in trash opm.db file.

Use path : username > Library > Application Support > Adobe > OOBE > opm.db

Can you also share screenshot of creative cloud desktop application?

Regards

Anushri Attre

Participant

I deleted the op.db file and re-booted - problem seems to be solved.

Participating Frequently

Thank you for sharing.

Regards

Anushri Attre

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