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bethanyw69638611
Participant
September 10, 2015
Answered

Photoshop CC install stuck at 92%

  • September 10, 2015
  • 1 reply
  • 7086 views

My latest Photoshop CC (2015) install has been stuck at 92% for the past hour and a half.  It was going along fairly steadily (although by no means quickly, not even really at a decent rate) for at least 45 minutes before that.  This happened when I installed the previous version last year as well.  I had similar general slowness with the 2 other apps I have (Illustrator and InDesign) and also recently updated, but neither of them got stuck like this.

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Correct answer Sheena Kaul

Hi,

Please try to download the application directly:

Download New Adobe CC Trials: Direct Links (no Assistant/Manager) | ProDesignTools

Regards,

Sheena

1 reply

Sheena Kaul
Sheena KaulCorrect answer
Legend
September 10, 2015

Hi,

Please try to download the application directly:

Download New Adobe CC Trials: Direct Links (no Assistant/Manager) | ProDesignTools

Regards,

Sheena

bethanyw69638611
Participant
September 10, 2015

Are you really Adobe staff?  You just linked to an external website (ProDesignTools) to have me download something, which includes hacking around to get the proper settings so that the links they provide will actually work.  Sounds fishy to me.

Regardless, I did follow the instructions and the file is downloaded.  There was no apparent way to quit the install , so I ended up quitting the CC manager.  There was fallout from that; when I tried to run the set-up file in the download, it failed with the message that adobe installer was already running.  Went into task manager and killed all the processes that had Adobe in the name; they all automatically came back.  Still could not run the file in the download.  Finally, after much trial and error of opening/closing adobe programs and killing adobe-related processes in various orders, the set-up file from the download has finally started to run.  Will check in later to let you know if it actually worked.

I must say: even if this crazy hacky set of steps works, I'm totally unimpressed with Adobe and their support.  Users should not have to go through ridiculous steps like this to get a program working.  If there are problems with the CC manager (and based on my googling, there are problems aplenty), they should be fixed rather than relying on external sites to provide workarounds.