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Genetics110
Genetics110
Participant
May 21, 2016
Answered

Photoshop CS5

  • May 21, 2016
  • 2 replies
  • 1639 views

Recently, I tried to reuse my Photoshop version CS5 and typed the serial code correctly where I received a green tick indicated that the code is correct! the next I received a message shows that "We are unable to start your subscription for the Adobe Photoshop Extended Subscription Edition". I would appreciation if anybody can help me with this problem.

    This topic has been closed for replies.
    Correct answer JJMack

    genetics110 wrote:

    I tried to reuse my Photoshop version CS5 and typed the serial code correctly where I received a green tick indicated that the code is correct!

    What exactly did you do above. Explain "reuse" and "green tick".... 

    2 replies

    Sheena Kaul
    Sheena Kaul
    Legend
    May 23, 2016

    Moving to Downloading, Installing, Setting Up​

    JJMack
    Community Expert
    JJMackCommunity ExpertCorrect answer
    Community Expert
    May 21, 2016

    genetics110 wrote:

    I tried to reuse my Photoshop version CS5 and typed the serial code correctly where I received a green tick indicated that the code is correct!

    What exactly did you do above. Explain "reuse" and "green tick".... 

    JJMack
    Genetics110
    Genetics110Author
    Participant
    May 22, 2016

    Please view the attachment that explain what I did so far.

    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    May 23, 2016

    Thank you for the reply. I received the message from windows to freely upgrade my windows 7 to 10 which I accidentally upgraded it as I was not aware this caused me a problem of losing my Photoshop CS5. As it stands, I can't even install the Photoshop CS5 anymore. However, I tried to install Photoshop CS6 which was unsuccessful though. The serial number I have it is alright for the CS5, somehow the entire program is corrupted.

    If you know any other way to reuse the CS5, please inform me at your earliest convenient time.

    Kind regards,

    Ali Reza


    Use the Adobe Creative Cloud Cleaner Tool to solve installation problems

    Clean out Adobe software then install CS5

    JJMack
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