Photoshop Elements 2018 - Windows 10 - Install Failure

[AXZAlexzandros]

Hi Everyone,

I've been through the ringer on this one and so I'm going to try the community now.

Every time I attempt to install Photoshop Elements 2018 on Windows 10 (The only PC I have available to install it on) the install gets to 30% (Start of Installing Elements Organizer 2018) it freezes and goes no further. No error message, I've let it sit for over 90 minutes just to see if it was something big to install, etc...

System Specs:

Windows 10

ASUS Maximus IX Hero

Intel I7 7700k

32GB G.Skill DDR4-2132 RAM

EVGA GeForce GTX 1060 3GB

500GB SSD w/plenty of free space

Steps I've taken

Attempted a "normal install"

Attempted install "As Administrator"

Logged into "hidden" Administrator account and attempt install

I've re-downloaded software from Amazon and from Adobe directly

I've updated Adobe Application Manager

I've repaired Microsoft Redistributables C++ Packages

I spent 2 hours on the phone with Adobe Support who was supposed to call me back today and didn't and I really want to get this up and running.

Thanks Everyone.

[TanujSandal]

Moving to Downloading, Installing, Setting Up​

[Guest]

This is a crazy effort but I’m desperate. TanujSandal, you personal messaged several people in a thread concerning a corrupted Lightroom catalog. My catalog is corrupted and I can’t find much help with fixing it. Can you please send me whatever it was that helped all the others? Thanks.

[Jeffrey_A_Wright]

AXZAlexzandros, sorry you are facing errors when installing Photoshop Elements 2018 on the Windows 10 computer.  Please check the installation log to determine why the installation is failing to complete.  Information on how to locate the installation log can be found at Troubleshoot install using logs in Photoshop Elements .  

If you can please post any specific errors to this public discussion, it would be appreciated, AXZAlexzandros.

[AXZAlexzandros]

Jeff,

Thanks for the reply. The log has no failure in it, it gets to the the Organizer Payload and then just stops. Here are the last several lines of the install log.

08/07/18 10:23:23:018 | [INFO] |  | OOBE | DE |  |  |  | 15280 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

08/07/18 10:23:23:018 | [INFO] |  | OOBE | DE |  |  |  | 15280 | Installer Operation: PayloadUninstaller

08/07/18 10:23:23:018 | [INFO] |  | OOBE | DE |  |  |  | 15280 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

08/07/18 10:23:23:018 | [INFO] |  | OOBE | DE |  |  |  | 15280 | Session {0C53F2C0-BB20-474F-8117-212DCCCDC090} modify request for AdobeCode: {0A7314B9-A7D0-495E-91A4-119A39887AA9}

08/07/18 10:23:23:025 | [INFO] |  | OOBE | DE |  |  |  | 15280 | Effective AdobeCode for: {0A7314B9-A7D0-495E-91A4-119A39887AA9} is {0A7314B9-A7D0-495E-91A4-119A39887AA9}

08/07/18 10:23:23:030 | [INFO] |  | OOBE | DE |  |  |  | 15280 | Session includes local copy of payload for repair source

08/07/18 10:23:23:030 | [INFO] |  | OOBE | DE |  |  |  | 15280 | Repair payload source package: G:\Programs\Photoshop Elements 2018\PSE 2018\payloads\ElementsCameraRaw9.12All-x64\Install.db

08/07/18 10:23:23:031 | [INFO] |  | OOBE | DE |  |  |  | 15280 | Payload Photoshop Camera Raw for Elements 16 (64 bit) 9.12.0.0 {0A7314B9-A7D0-495E-91A4-119A39887AA9}: Calling ARKEngine from path C:\Users\gagla\AppData\Local\Adobe\OOBE\PDApp\DECore\DE6\resources

08/07/18 10:23:23:034 | [INFO] |  | OOBE | DE |  |  |  | 15280 | Extracting asset:G:\Programs\Photoshop Elements 2018\PSE 2018\payloads\ElementsCameraRaw9.12All-x64\Assets1_1.zip

08/07/18 10:23:23:034 | [INFO] |  | OOBE | DE |  |  |  | 15280 | Setting file open option to false in the unzipper

08/07/18 10:23:23:508 | [INFO] |  | OOBE | DE |  |  |  | 15280 | Extracting assets complete. Number assets: 1

08/07/18 10:23:23:508 | [INFO] |  | OOBE | DE |  |  |  | 15280 | Beginning installation for payload at G:\Programs\Photoshop Elements 2018\PSE 2018\payloads\ElementsCameraRaw9.12All-x64\Install.db

08/07/18 10:23:23:512 | [INFO] |  | OOBE | DE |  |  |  | 15280 | Completing installation for payload at G:\Programs\Photoshop Elements 2018\PSE 2018\payloads\ElementsCameraRaw9.12All-x64\Install.db

08/07/18 10:23:23:515 | [INFO] |  | OOBE | DE |  |  |  | 15280 | UninstallDBPath=C:\Program Files (x86)\Common Files\Adobe\Installers\uninstall\{0A7314B9-A7D0-495E-91A4-119A39887AA9}.db

08/07/18 10:23:23:527 | [INFO] |  | OOBE | DE |  |  |  | 15280 | Physical payload repair result:0

08/07/18 10:23:23:623 | [INFO] |  | OOBE | DE |  |  |  | 8396 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 0 =*=*=*=*=*=*=*=*=*=*=*=*=*

08/07/18 10:23:23:623 | [INFO] |  | OOBE | DE |  |  |  | 8396 | :: END TIMER :: [Payload Operation :{0A7314B9-A7D0-495E-91A4-119A39887AA9}] took 606.275 milliseconds (0.606275 seconds)

08/07/18 10:23:23:636 | [INFO] |  | OOBE | DE |  |  |  | 8396 | User specified overrideFile:

08/07/18 10:23:23:791 | [INFO] |  | OOBE | DE |  |  |  | 8396 | Successfully updated the csu inventory for Photoshop Camera Raw for Elements 16 (64 bit) 9.12.0.0 {0A7314B9-A7D0-495E-91A4-119A39887AA9} return values 0:0

08/07/18 10:23:23:791 | [INFO] |  | OOBE | DE |  |  |  | 8396 | Calling the custom action code for post-repair for payload Photoshop Camera Raw for Elements 16 (64 bit) 9.12.0.0 {0A7314B9-A7D0-495E-91A4-119A39887AA9}

08/07/18 10:23:28:064 | [INFO] |  | OOBE | DE |  |  |  | 8396 | Calling the custom action code for pre-repair for payload Elements 2018 Organizer(64 bit) 16.0.0.0 {617A4A2D-A01F-480B-8218-B4E9D3BCA69A}

08/07/18 10:23:28:064 | [INFO] |  | OOBE | DE |  |  |  | 8396 | ::START TIMER:: [Pre payload :{617A4A2D-A01F-480B-8218-B4E9D3BCA69A}]

08/07/18 10:23:28:065 | [INFO] |  | OOBE | DE |  |  |  | 8396 | PSECustomAction: In PrePayloadReinstallProc

08/07/18 10:23:28:065 | [INFO] |  | OOBE | DE |  |  |  | 8396 | EO: Start UnRegisterMainConceptFilters

08/07/18 10:23:28:065 | [INFO] |  | OOBE | DE |  |  |  | 8396 | EO: Extracting INSTALLDIR...

08/07/18 10:23:28:065 | [INFO] |  | OOBE | DE |  |  |  | 8396 | C:\Program Files\Adobe

08/07/18 10:23:28:065 | [INFO] |  | OOBE | DE |  |  |  | 8396 | EO: InstallDir:

08/07/18 10:23:28:065 | [INFO] |  | OOBE | DE |  |  |  | 8396 | C:\Program Files\Adobe\Elements 2018 Organizer

And here is the only entries from the error log.

#@#Microsoft Visual C++ 2013 Redistributable Package (x64)#@#Camera Profiles Installer_9.12_AdobeCameraRawProfile8.0All#@#Camera Profiles Installer#@#Camera Profiles Installer_9.12_AdobeCameraRawProfile8.0All#@#Microsoft Visual C++ 2012 Redistributable Package (x64)#@#Microsoft Visual C++ 2012 Redistributable Package (x86)#@#Microsoft Visual C++ 2013 Redistributable Package (x86)#@#Photoshop Elements 2018 Welcome Screen(64 bit)#@#Sonic#@#Photoshop Camera Raw for Elements 16 (64 bit)#@#Elements 2018 Organizer(64 bit)

[Jeffrey_A_Wright]

AXZAlexzandros, I don't see any errors in the installation log that you posted.  Without any errors, I don't have any additional advice except to begin a chat session at Contact Customer Care so that direct assistance can be offered to allow Photoshop Elements 2018 to be installed.

[AXZAlexzandros]

Jeff,

I have an open case already where someone was supposed to call me back and hasn't. I also spent 100 minutes on hold last night. Can we arrange to have someone call me by chance?

[Jeffrey_A_Wright]

AXZAlexzandros, what is the case number from your open interaction with our support team?  For details on how to manage your Adobe support cases see View Adobe Support cases .

[AXZAlexzandros]

ADB-3067534-W7Y1

[Jeffrey_A_Wright]

AXZAlexzandros, it looks as if support case ADB-3067534-W7Y1 has been open for seven days.  Please update the support case to indicate that you are still facing errors with the installation process.  The case will be closed automatically if no update is made.  You can find directions on how to update the support case in message #6 of this public forum discussion.

[AXZAlexzandros]

Jeff,

Good news, I finally got it to give me an error...

Exit Code: 6

Please see specific errors below for troubleshooting. For example, ERROR: DW003, DW071 ...

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 6 error(s)

----------- Payload: Microsoft Visual C++ 2017 Redistributable Package (x64) 14.10.25017.0 {636D196A-789E-455D-825E-5FA79F670001} -----------

ERROR: DW071:

ERROR: DW003: Third party payload installer vc_redist.x64.exe failed with exit code: 1638

ERROR: Failed to install Microsoft Visual C++ 2017 Redistributable Package (x64). Please try installing it by double clicking on the executable at "G:\Programs\Photoshop Elements 2018\PSE 2018\payloads\Microsoft VC 2017 Redist (x64)\vc_redist.x64.exe", or download and install the latest Microsoft Visual C++ 2017 Redistributable Package (x64) from Microsoft website - www.microsoft.com

----------- Payload: Microsoft Visual C++ 2017 Redistributable Package (x86) 14.10.25017.0 {636D196A-789E-455D-825E-5FA79F670000} -----------

ERROR: DW071:

ERROR: DW003: Third party payload installer vc_redist.x86.exe failed with exit code: 1638

ERROR: Failed to install Microsoft Visual C++ 2017 Redistributable Package (x86). Please try installing it by double clicking on the executable at "G:\Programs\Photoshop Elements 2018\PSE 2018\payloads\Microsoft VC 2017 Redist (x86)\vc_redist.x86.exe", or download and install the latest Microsoft Visual C++ 2017 Redistributable Package (x86) from Microsoft website - www.microsoft.com

-------------------------------------------------------------------------------------

[Jeffrey_A_Wright]

Excellent, AXZAlexzandros.  From the error, it appears that the Microsoft Visual C++ 2017 Redistributable package is unable to be installed.  This is a shared component produced by Microsoft and used by a wide variety of applications running on Windows.

You can find the installation files for the 2017 redistributable available at https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads .  This is a component of the operating system, AXZAlexzandros.  If you continue to encounter problems installing the Microsoft Visual C++ 2017 Redistributable package, then I would recommend contacting Microsoft or the computer manufacturer.

[AXZAlexzandros]

Still no dice, went back to giving me no errors.

[Jeffrey_A_Wright]

AXZAlexzandros, do you still see the error regarding the Microsoft Visual C++ redistributable or has that error now been corrected?

[AXZAlexzandros]

That error no longer occurs, it just stalls at 30% (Mid install of organizer)

[Jeffrey_A_Wright]

Thanks for the update, AXZAlexzandros.  I also see your update to case ADB-3067534-W7Y1 has been published.  I have requested that a member of our support team contact you directly to resolve the errors you are facing with the Photoshop Elements 2018 installation.

They will be contacting you via the contact information on http://www.adobe.com/.  If you have a preferred contact method, phone number, or favorite time of day to be reached, then please update support case ADB-3067534-W7Y1 with the details.

[AXZAlexzandros · Accepted solution]

Resolved by booting to safe mode to install application, the elements payload does not like the fact that newer version of microsoft redistributables exist.

[Jeffrey_A_Wright]

Thanks for the update, AXZAlexzandros!  I happy to hear you were able to install Photoshop Elements 2018 successfully!

[loris13115743]

What's the configuration of your PC? Do you have 64-bit, enough RAM, etc.?

Mine worked beautifully when I hit the 'ignore' button instead of 'Quit' on

the error message that I received.

On Tue, Aug 7, 2018, 2:11 PM AXZAlexzandros <forums_noreply@adobe.com>