Premiere Pro CC 2017 install

[skiddish9999]

I have contacted technical support Ten times and have to say that it is abhorrent.

My issue is that I can't download the Premiere Pro CC 2017 through adobe creative cloud.

I had downloaded it and through my own troubleshooting figured I would uninstall and reinstall which I then did. When I went to reinstall it comes up with a retry without attempting to install in the first place. My original issue was that I had this:Error "Premiere Pro could not find any capable video play modules" | Startup

So, I did a DDU and removed my graphics card driver and put the latest one on. I have Nvidia 680m x 2 running in SLI.

I then tried disabling the graphics card via the device manager and my last step was an uninstall reinstall because I didn't want to edit the BIOS.

Now, I can't even get it on my computer. I have contacted technical support through chat but because I don't own a subscription I am refused help basically. I refuse to purchase the product without trying it out first.

Apologies for the rant as I've now spent 10 hours of my time trying to figure this out.

[kglad · Accepted solution]

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

[moved from Downloading, Installing, Setting Up to Creative Cloud Download & Install]