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skiddish9999
Participant
October 6, 2017
Answered

Premiere Pro CC 2017 install

  • October 6, 2017
  • 1 reply
  • 7685 views

I have contacted technical support Ten times and have to say that it is abhorrent.

My issue is that I can't download the Premiere Pro CC 2017 through adobe creative cloud.

I had downloaded it and through my own troubleshooting figured I would uninstall and reinstall which I then did. When I went to reinstall it comes up with a retry without attempting to install in the first place. My original issue was that I had this:Error "Premiere Pro could not find any capable video play modules" | Startup

So, I did a DDU and removed my graphics card driver and put the latest one on. I have Nvidia 680m x 2 running in SLI.

I then tried disabling the graphics card via the device manager and my last step was an uninstall reinstall because I didn't want to edit the BIOS.

Now, I can't even get it on my computer. I have contacted technical support through chat but because I don't own a subscription I am refused help basically. I refuse to purchase the product without trying it out first.

Apologies for the rant as I've now spent 10 hours of my time trying to figure this out.

    This topic has been closed for replies.
    Correct answer kglad

    uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

    then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

    restart your computer (don't skip this)

    reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

    if you're unable to install the cc desktop app at this stage, use an administrator account (solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

    use the desktop app to install your cc programs/trials

    [moved from Downloading, Installing, Setting Up to Creative Cloud Download & Install]

    1 reply

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    October 6, 2017

    uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

    then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

    restart your computer (don't skip this)

    reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

    if you're unable to install the cc desktop app at this stage, use an administrator account (solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

    use the desktop app to install your cc programs/trials

    [moved from Downloading, Installing, Setting Up to Creative Cloud Download & Install]

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