"Installer failed to initialize" [CS5 and Windows 10]

[meredithw81174749]

Hi there, not very tech savvy here so help is appreciated.

I just started a new job and got a new laptop. We have a license for Creative Suite Web Premium (CS5) that used to be on my predecessor's laptop, but has been removed. When I try to download this from adobe.com, it downloads as a zip and I open it and click on the setup file and it says "Installer failed to initialize. File not found. Please download Adobe Support Advisor to detect the problem."

And then when I go to download that, it doesn't exist anymore.

Can anyone help? And remember, not tech savvy so may need very basic, clear instructions : )

Thank you!

[Title edited for question clarity and future forum search... Mod]

[Bani Verma]

Hi Meredithw81174749,

Kindly let us know what is the operating system of your machine with its version?

Just in case you have mac O.S Sierra then you may refer to : Installing Creative Suite on macOS 10.12 (Sierra).

Awaiting your response.

[meredithw81174749]

Hi Bani,

Thanks for responding. I have Windows 10 Pro.

[John T Smith]

kglad links in reply #1 here https://forums.adobe.com/thread/2241704 may help with a different download

That does not mean that CS5 will run, or even install, on Win10

Owners of old programs simply have problems with Windows 10... none of which is Adobe's fault... Adobe did not change your old program to make it stop working... Microsoft changed their operating system and THAT is why your old program won't work, not because of anything Adobe did... Also... every time Microsoft issues a Win10 update, there is the risk that an old program that HAS been working after the initial Win10 upgrade will STOP working... bottom line, old programs require a matching old operating system

An idea that MAY work to install and/or run old programs in Windows 10... works for some, not for others

-RIGHT click the program icon or EXE and select a compatibility mode in the pop up option window

-or Run as Administrator http://forums.adobe.com/thread/969395 to assign FULL Windows permissions may help... says Encore, but sometimes required for ALL Adobe programs (this is NOT the same as using an Administrator account)

[Govardhan.V · Accepted solution]

You may also refer below link :

https://forums.adobe.com/thread/2245639