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alphathirteen
alphathirteen
Participant
June 17, 2015
Answered

"No Subscription Found" even though I subscribed. [Edited for brevity]

  • June 17, 2015
  • 8 replies
  • 28228 views

I receive the following message "No Subscription Found. We couldn't find a Adobe Photoshop CC 2015 subscription" after I updated my software even though I have a subscription to the Photoshop Photography Program. I could only get it to run as a trial. Lightroom CC 2015 does not give me the same warning and it runs fine. How can I get Photoshop to recognize my CC subscription?

This topic has been closed for replies.
Correct answer Sheena Kaul

It was never asking for a serial.

Fyi. I tried logging in on a different computer and it worked, so I went back to my old machine and I just uninstalled everything and reinstalled since I'm only dealing with Photoshop and Lightroom. For whatever reason, it worked this time. I'll just score this as one of those things that fixes itself when you completely remove everything and reinstall. Thanks for your help.


Adam, please refer to help document : https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html

8 replies

A
andreasp14526700
Participating Frequently
November 7, 2018

I did that, and there are still problem.

but when i install new version of Photoshop (ver 20), the problems goes away.

A
andreasp14526700
Participating Frequently
September 22, 2018

I have same problem.

I checked my host file and it is clean.

I tried to uninstall and reinstall but nothing is working.

I dont know what should i do next

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
September 22, 2018

are you behind a corporate firewall and proxy?

ABAMBO | Hard- and Software Engineer | Photographer
A
andreasp14526700
Participating Frequently
September 23, 2018

No i have just checked.

I have these problems for a week.

I live in Austria and i made a holiday in turkey.

then i wanted to use Photoshop but I got an error

I can not remember exactly error message but it says, that I have to uninstall software and install it again.

So i did that, and then i received "No Subscription Found" error.

I thought maybe I can not use it in turkey.

when i come back to Austria error was still there.

I try to uninstall all adobe product and install it again but dose not work.

I do not use any proxy and i disabled my firewall (Norton). the result was same.
I tried to use from other internet connection (not just at home or work) but not help...

J
joannac51503852
Participant
November 10, 2016

I have the same problem.

I tried to uninstall and reinstall.  nothing is working.  My premiere is still being recognized as TRIAL. When i sign in.. it says i am not subscribes.. please help

    tpc73382890
    tpc73382890
    Participant
    June 3, 2017

    Same.

    I
    ireneg61561152
    Participant
    February 6, 2016

    I seem to be having the same issue as the people above me. It keeps recognizing my Premiere Pro as a trial version and it won't recognize my subscription when I login. I followed the steps above for Mac and it still won't work. I think I should also point out that I had a trial version before and it expired and now no matter what I do ( i uninstalled the app several times and installed it right back ect ) it keeps recognizing it as being expired even if i log into my account.

    Sheena Kaul
    Community Manager
    Sheena KaulCommunity Manager
    Community Manager
    February 8, 2016

    Hi,

    I have checked your account and see that you have an active Student and Teacher edition of Adobe Creative Cloud.

    Did you refer to the help document: Solutions to sign-in, activation, and connection errors with Creative Cloud and Creative Suite applications ?


    Regards,

    Sheena

    G
    Gustavo Jitsuchaku
    Participant
    February 5, 2016

    I really need help

    My accounts is installed in two devices mine.

    One of them is Windows 10, and it's working as a charm.

    The other one, is a Mac, and I tried everything, I clean all files of Adobe, unistalled everthing, deleted folders, saw hosts file, etc, but nothing.

    Sheena Kaul
    Community Manager
    Sheena KaulCommunity Manager
    Community Manager
    February 5, 2016

    What is the error you are facing?

    Y
    youseff42173329
    Participant
    December 9, 2015

    Hello

    i have same problem but i have XOS ? How i can to solve it ?

    Govardhan.V
    Govardhan.V
    Participating Frequently
    December 9, 2015

    Did  you checked with Hosts file ?

    D
    Dannyisaninja
    Participant
    September 21, 2015

    ok i did this, it works!

    Sheena Kaul
    Community Manager
    Sheena KaulCommunity Manager
    Community Manager
    September 22, 2015

    That's Great!

    Sheena Kaul
    Community Manager
    Sheena KaulCommunity Manager
    Community Manager
    June 17, 2015

    Hi Adam,

    Please refer to the help document below:

    https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html

    Regards,

    Sheena

    alphathirteen
    alphathirteenAuthor
    Participant
    June 17, 2015

    Unfortunately that didn't work. I followed the instructions by logging out of the Creative Cloud app. Then I launched Photoshop and went to "Sign in" and it still says I am running a trial version. Lightroom is still fine.

    Sheena Kaul
    Community Manager
    Sheena KaulCommunity Manager
    Community Manager
    June 17, 2015

    Are you on a windows or mac?

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