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monique28e
monique28e
Participating Frequently
March 3, 2015
Question

Re: reinstalling Photoshop CS4 invalid serial number

  • March 3, 2015
  • 1 reply
  • 943 views

Having the same problem. My old laptop died so I'm using a different one I got from my son. Installed Photoshop CS4 and it says my serial # is invalid. I've had this software for 6 years or so without any issues.  The customer service chat person says my serial # is invalid.  How can it be invalid now when it has always been valid for all these years?  Did my serial # just change it's mind?  lol  This is very frustrating!!!

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    1 reply

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    March 3, 2015

    Monique28e you have no software titles registered under your account.  Please see message #5 of this public discussion for how to register a serial number.  If you are unable to register the serial number then it may be invalid.

    monique28e
    monique28eAuthor
    Participating Frequently
    March 3, 2015

    This is so frustrating!  I was on chat with customer service and was in the middle of typing a response when "Satwinder" closed the chat due to "not hearing from me in a while".  I was typing!  GRRRR!!!!  That was very rude!  It was just a short few sentences.  It didn't take me a long time to respond.

    I sent a photo of my case, disc and serial # sticker and they said it all looked good but I need to show them a receipt.  I bought the program about 6 or more years ago!  Jeff: Do YOU keep receipts THAT long for things you buy?  If you do, kudos to you.  But seriously, I don't have a receipt any longer. (Most people wouldn't.)  I didn't think I would need it especially since the program has worked properly for YEARS!  When I had installed it on my old computer and entered the serial number, it recognized it as a VALID number. So why now, all of a sudden, is the serial number "invalid"?  If it was invalid to begin with, then why didn't it tell me so when I first installed it?  Then I could've taken care of the issue with the retailer while I still had the receipt.

    Seems to me I'm not the only one with this issue.  Maybe Adobe did some updating of their files and got rid of, or somehow invalidated, old serial numbers. Maybe this is a ploy to get people to just buy their new cloud programs.  My program worked beautifully and I was super happy with it! I just want to be able to use it again.  :/

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    March 4, 2015

    Branching to a separate discussion.

    Monique28e if you have registered your software title then the serial number will be available at http://www.adobe.com/.  You can find details on how to locate your serial number at Find your serial number quickly.  I would recommend you try logging in with the Adobe ID/e-mail address you utilized to register your software title.


    If you are unsure of the e-mail address that was used to register the software title then please contact our support team directly at Contact Customer Care with alternate e-mail addresses and phone numbers which the software may have been registered under.


    If the software title was never registered then I am sorry but we would not have a record of your serial number.  Later versions of Creative Suite this was corrected but during the time period of Creative Suite 4 it was necessary to manually register the software title.



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