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mumduzvoodoo
Participant
April 20, 2016
Answered

Reinstall Photoshop

I get this message when I open Photoshop, how do i reinstall it? One or more files in the Adobe Application Support folder, necessary for running Photoshop, are missing.  Please run the Photoshop installer and re-install Photoshop.

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    kglad
    kgladCorrect answer
    Community Expert
    April 20, 2016

    use the uninstaller to uninstall it, then reinstall it using your cc desktop app.

    but first you might want to try resetting your preferences:  https://forums.adobe.com/thread/375776

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    6 replies

    Ted271464370djf
    Participant
    November 15, 2022

    this is a new IMac computer. I have an account and would like to install Photoshop on this machine???

     

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 15, 2022

    @Ted271464370djf, install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs.

     

    if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

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    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    April 20, 2016

    use the uninstaller to uninstall it, then reinstall it using your cc desktop app.

    but first you might want to try resetting your preferences:  https://forums.adobe.com/thread/375776

    Translate
      kylec48378123
      kylec48378123
      Participant
      December 22, 2016

      Will I have to pay again to reinstall the application?

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      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      December 22, 2016

      Sign out of your account... Uninstall... run the Cleaner...

      -for non-Cloud programs you need to DE-activate before uninstalling

      -http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)

      -using the cleaner after uninstalling and before reinstalling is often needed

      -https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

      -Restart your computer... Sign in to your account... Reinstall

      -and 5 steps in reply #1 https://forums.adobe.com/thread/2144928

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