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kathydesigner08
Participant
January 28, 2020
Question

Reinstallation of CS5 asks for CS2 serial number

  • January 28, 2020
  • 1 reply
  • 126 views

I purchased the CS5 programs back in 2011 and would like to reinstall them on a new computer. When I try to do that, it asks me for the serial number to my previous CS2 Student Version. I have no idea where that serial number is. Can anyone help me out with this problem? Thanks.

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1 reply

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
January 28, 2020

To find a registered serial number do the following
-Log-in to your account and click this link https://account.adobe.com/products
--click Order history on the left and then the link to your order that will show on the right
--and finally click the link "Downloads and serial numbers" that will appear

IF you registered your serial number it will show... if not, nobody at all, not even Adobe, will be able to help you... CS2 is a completely DEAD version and Adobe will provide no support at all

 

Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730

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